Lumi Therapy Reviews 

4,938
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent customer service, highlighting helpful and responsive staff who quickly resolve issues and send replacements. Many people also appreciate the high quality of the products, finding them robust and effective. Reviewers often describe their overall experience with products and support as outstanding. However, some customers experienced significant product quality issues, reporting items arriving with missing parts, manufacturing faults, or developing leaks and tears shortly after purchase. A notable number also struggled with customer service, citing ignored emails, non-functional phone numbers, and disabled chat functions, leading to frustration and unresolved problems.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality, with many reporting issues such as... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing significant... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing significant dissatisfaction,... See more

Response time

Customers consistently report significant dissatisfaction with response times, with many stating they... See more

Customer communications

Reviewers mention significant frustration with the lack of contact options and unresponsiveness from the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

GCSE edexcel business paper 1. paper was good but lowkey that 12marker was kinda sht. According to my essay though your quality is good but pricing may warn off the average consumer.

Company replied

Rated 3 out of 5 stars

Purchased the Lumi pod max ultra ice bath for my partner in May. Disappointed to say the least - the bath had a small tear in the fabric which has only gotten bigger since usage, and now the damn th... See more

Rated 3 out of 5 stars

Recovery pod is ok for the money, inflatable ring at the top is prone to bursting. Got sent the newer Ultra pod as a replacement for my original recovery pod Max after the inflatable ring burst the... See more

Rated 3 out of 5 stars

I am a very frustrated customer. I bought the Pod PRO 8 + Mini Chiller 2 as a surprise for my husband's birthday + Father's Day and it came missing two parts. I have emailed Lumi several times... See more


Company details

  1. Fitness Equipment Store

Written by the company

Lumi Therapy provides high-quality products aimed to help you achieve faster post-workout muscle recovery, boost sports injury recovery, and to help you improve your general whole well-being. We are leaders in cold water therapy and fitness recovery, and our products have been successfully tried and tested by professionals all over the world.


Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 17% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(4,938)

118 reviews in the last 12 months

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Rated 5 out of 5 stars

Recovery Pod - thumbs up

We've had a Lumi Recovery Pod for a couple of years now. Cold plunging is addictive and you'll soon be striving to bring the temperature down, challenging your willpower ! The buzz, the exhilaration, the tingle you get for the rest of the day/evening - we love it.

We're gradually bringing the temperature down by adding more and more ice, for which we keep a separate freezer running. We use 3-litre plastic storage boxes which make massive 'ice cubes' and stack well in the freezer - 2 or 3 of those brings ambient-temp water down to 12-14 degrees, depending on the weather.
Waiting to upgrade to the Recovery Pro with chiller as soon as they have them back in stock !

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

I couldn't be more thrilled with my…

I couldn't be more thrilled with my Lumi Therapy ice bath! From the moment I started using it, I noticed an incredible difference in my overall wellness and recovery process. The quality and craftsmanship are top-notch, allowing me to enjoy a professional-grade ice bath experience from the comfort of my home.

The design is sleek, and it’s evident that a lot of thought went into making this both effective and user-friendly. The materials used are of exceptional quality, ensuring durability and excellent insulation to maintain the perfect temperature for extended periods.

After each session, I feel invigorated and refreshed. My muscle recovery has improved significantly, and it has become a vital part of my fitness and wellness routine. The Lumi Therapy ice bath has exceeded my expectations in every way, providing the benefits that I had hoped for and more.

Investing in this product was one of the best decisions I've made for my health. It's a game-changer for recovery and relaxation, and I highly recommend it to anyone serious about enhancing their recovery process with an ice bath therapy tool. You won’t regret choosing Lumi for the ultimate ice bath experience!

June 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Excelent quality

Excelent quality. We have been using LUMI ice bath for well over a year now and we're still delighted with it. Recently upgraded the cover to ufo one and it works great. Highly recommend.

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Game changer!

Site is easy to navigate very informative on the products helping you choose the right one for you.
They kept me well updated on the product status and arrival. Game changer in getting me into the world of cold water therapy! Thank you Lumi 🙏

April 17, 2025
Unprompted review
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Rated 5 out of 5 stars

The ice bath was the best decision we ever made……

The ice bath was the best decision we made. It helped after workouts for boosting circulation, decreasing inflammation, and helping our muscles recover more quickly. Took a while to acclimatise as it’s not pleasant dipping into cold water but soon got into a routine and now wouldn’t be with out it. Worth every penny.

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, Lumie products are high quality and built to last. I would definitely recommend

June 12, 2025
Unprompted review
Rated 3 out of 5 stars

I bought the basic ice bath

I bought the basic ice bath, and to keep it cold enough to use correctly I had to continuously purchase ice from a shop, the water is lucky to last a week before it goes dirty and needs changed over. I wouldn't recommend this item for this reason, however.... The quality is fine, and the issue lies mainly with what I want from this, I would recommend the tub with the chiller for anyone wanting to use this regularly.

August 15, 2024
Unprompted review
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Rated 5 out of 5 stars

Affordable and easy to setup

Lumi ice baths offer an affordable and convenient solution to cold plunges at home. Easy to set up and also easy clean. If you are looking at beginning your cold plunges journey this is the place to look.

December 24, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely love the lumi pods

Absolutely love the lumi pods! Bought one for Christmas and another recently so my husband can take one to work. Had to ask for replacement items for the first pod and a missing part of the new pod. Both were sent out for FREE and sent next day delivery. Outstanding customer service and the product is such high quality. Would highly recommend!

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Preorder joy

Lumi was so easy to deal with, I preordered but it was clear when it was coming, arrived on schedule and works perfectly.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

fantastic easy to use easy

fantastic easy to use easy, to put together, great quality and got it filled ASAP. Just filled it with the outside tap and a lovely 7c keeps temperature over night. Would highly recommend great in the back garden.

June 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Life Changing and Anxiety Busting

After trying to make my own ice baths from just cold baths/ wheely bins and water buts, I finally decided to buy lumi's smallest model.
It went together easy and took up hardly any room.
I used this for a while, but as I am quite a muscular man always felt quite cramped so opted for the recovery pod max and ufo lid with recovery ultra cover.
This thing kept the temperature really well and was great for a daily dip.

I couldn't afford a chiller at the time so put 2 large blocks of ice in the ice bath the evening before the morning use just before bed (water in 2x large tupperware pots in the freezer).

The benefits of ice baths have been a game changer for me.
If work is quite stressful and you are prone to snapping occasionally, this will take the edge off. It also absolutely blows apart anxiety symptoms, I usually couple this with some sort of grounding and breath work.

Also it increases your discipline levels. As nobody looks forward to an ice bath first thing, but once you are in you feel powerful and it's a massive win to start the day and push that dopaminergic system forward with actual physical results not doomscrolling and socials on the phone.

Lumi provide great products and a great customer service.
If you ever have any issues they send replacements out straight away.

I'm going to purchase a lumi Pod pro next for something a little more sturdy and durable.

Also looking into the sauna options for the garden.

Highly Recommend Lumi.

June 12, 2025
Unprompted review

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