A company that has customer service at the forefront. Everyone I spoke to was friendly, knowledgeable, explained everything so well. I dealt with Chris mainly and he was just fantastic keeping me in t... See more
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Review summary
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I had used Lumon previously to transfer money for my kitchen. The process was seemless and money was transfered from UK directly to supplier in 2days. So when I was buya car, I decided to use them aag... See more
Company replied
From initial dialogue with the Lumon team, through to the completion of the FX transfer, all the team were thoroughly professional and helpful. Their processes around onboarding are very slick... See more
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Very professional team. Made you feel confident in dealing with them. Kept me fully informed and processed my payment quickly and efficiently. Charges were much better than Spanish and UK banks. I co... See more
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Company details
About Lumon
Written by the company
Lumon, your trusted currency partner.
With over 25 years of experience, Lumon offers quick, effortless & secure international payments.
We help thousands of people with their foreign currency needs, from planning weddings to relocating abroad, Lumon offer competitive exchange rates whenever you need to move money overseas.
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Contact info
20 Farringdon Road, EC1M 3HE, London, United Kingdom
- +44 (0)203 384 7280
- hello@lumonpay.com
- lumonpay.com
4.8
Excellent
3K reviews
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Excellent professional customer…
Excellent professional customer service!
Tom Holihan was a pleasure to deal with and really made the whole experience exceptionally comfortable and easy
March 19, 2026
Reply from Lumon
Dear Andy,
We're happy to hear that you received excellent and professional customer service!
We appreciate your feedback and we're so glad we made your experience comfortable and easy.
Excellent service
Excellent service - fully informed throughout and made the process simple and seamless
March 18, 2026
Reply from Lumon
Good morning,
We're happy to hear that you found our service excellent.
We appreciate your feedback and are glad the process was simple and seamless for you.
Great helpful team
Great helpful team ! Easy and straight forward. And saving each customer money compared to a bank!
Thanks Will!
And come on Gooners!!!
March 18, 2026
Reply from Lumon
Good morning,
We're happy to hear that the team was helpful and the process was easy for you.
We appreciate your feedback and are glad we could save you money!
The rate of exchange was below market…
The rate of exchange was below market pricing and could have been more attractive to customer in my opinion .
March 17, 2026
Reply from Lumon
Thanks for taking the time to leave us a review. We appreciate your feedback and regret that our exchange rate did not meet your expectations. We do continuously monitor our pricing to remain competitive for our customers, and aim to deliver an excellent service that reflects good value for money.
Regards
The Lumon team
Finalising an overseas estate
Everyone I interacted with at Lumon was first class. They were fully up to speed with my request and facilitated my desired outcomes with clarity. The communication was first rate at all stages of engagement.
March 17, 2026
Reply from Lumon
Good morning Gerald,
We're happy to hear that everyone you interacted with provided first-class service.
It's great to know that we facilitated your desired outcomes with clarity and that our communication was first rate.
Thank you for your positive feedback.
Reply from Lumon
Dear Diane,
We are happy to hear that you found our service quick and our staff polite.
We appreciate your positive feedback!
Always very helpful and efficient.
March 16, 2026
Reply from Lumon
Dear Julie,
We appreciate you taking the time to share your positive experience; we are happy to hear that we were helpful and efficient.
Reply from Lumon
Good morning Susie,
We're so glad to hear that you appreciated our personal service; we always aim to provide a wonderful experience for everyone.
A good experience as usual
Jack was very helpful and gave me a decent rate for the £ v €.
March 16, 2026
Reply from Lumon
Good morning,
We're happy to hear that you found our service helpful and were satisfied with the exchange rate you received.
Thank you for your positive feedback.
Everything was faultless . went smoothly as always…
Everything went smoothly as always ,thank you .
March 17, 2026
Reply from Lumon
Dear Denis,
We're happy everything went smoothly for you, as always.
Thank you for your continued support and for taking the time to leave us feedback!
Reply from Lumon
Good morning,
We are happy to learn that you consider us reliable, knowledgeable, and amiable.
We appreciate your positive feedback and thank you.
Extremely helpful
This was very new territory for me, but lumon were really helpful, explaining the process clearly every step of the way. Nicole always got back to me straight away
March 17, 2026
Reply from Lumon
Dear Anna,
We're happy to hear that the process was clearly explained and that our team provided helpful support in navigating this new experience.
We appreciate your positive feedback and thank you for sharing.
Helpful and efficient service
During a trip away, I wanted to exchange GBP to EURO at a currently decent rate. My Lumon contact locked the rate for me and ensured I had several days during my trip to transfer the GBP funds at my convenience and allow for transfer limits at the GBP source which required more than one transfer.
March 17, 2026
Reply from Lumon
Good morning Mr Kyle,
We're happy to hear that you had a positive experience exchanging currency during your trip.
It's great to know that the rate lock and flexible transfer options met your needs and provided convenience.
Thank you for sharing your feedback.
You are dealing with a company and person who is 100% trustworthy
Simple straightforward service with a personal touch contract completed immediately money transferred to my bank in Spain the same day
March 16, 2026
Reply from Lumon
Dear Neville,
We're happy to hear that our service met your needs with simplicity and a personal touch.
It's great to know the contract was completed quickly and the money was transferred the same day.
Thanks for your feedback.
Ease and safe transaction
Ease and safe transaction. Comfortable with security checks and processes
March 13, 2026
Reply from Lumon
Good morning Mr Ian,
We appreciate you highlighting the ease and security of our transactions.
It is wonderful to know you felt comfortable with our processes.
The assistance I received when…
The assistance I received when re-activating my account
Many thanks to Harry
March 16, 2026
Reply from Lumon
Good morning,
We're happy to hear that you had a positive experience re-activating your account.
We appreciate you mentioning the assistance you received.
Thank you!
Good website and then very helpful…
Good website and then very helpful people at the end of a phone or email
March 13, 2026
Reply from Lumon
Good morning Mr Goodfellow. We're glad you found our website helpful and that our team could provide excellent support through phone and email. Thank you for your positive feedback!
Lumon money transfer service.
I had used Lumon previously to transfer money for my kitchen. The process was seemless and money was transfered from UK directly to supplier in 2days. So when I was buya car, I decided to use them aagain. Their new office in Villa Martin served the purpose well. Jo the representitive for Lumon helped me all the way through the process even letting me use her phone to make contact and complete the transfer. Thank You. Harry my customer contact took me through the whole process and completed the transfer within the day. Excellent work. I am more than happy to recommend them and the company. Many thanks.
March 12, 2026
Reply from Lumon
Good morning Francis.
We're happy to hear that your experience transferring money for your car purchase was excellent. We appreciate your kind words regarding our team's support and efficiency. Thank you for recommending our services!
Great personable service
I had a fantastic experience using Lumon Pay while purchasing my property abroad. From start to finish, the team (Richard N) was incredibly helpful, professional, and responsive. He took the time to explain the process clearly and made what could have been a stressful part of buying overseas feel smooth and straightforward.
The communication was excellent, and I always felt supported and informed throughout the transaction. The transfers were handled efficiently, and his guidance gave me real confidence during the purchase.
I would highly recommend Lumon Pay to anyone needing to transfer money internationally for a property purchase. Their service made a big difference to my overall experience.
February 18, 2026
Reply from Lumon
Good morning Kenny.
We're happy to hear that your experience purchasing property abroad was fantastic.
It's great to know the team was helpful, professional, and responsive, making the process smooth.
We appreciate you highlighting the excellent communication and efficient transfers, giving you confidence. Thank you for recommending our services!
I will pass on your thanks to Richard.
Reply from Lumon
Good morning Mr Patton.
We appreciate you sharing your feedback. We are happy you found our service helpful and professional. Thank you for choosing us!
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