Luna Furniture Reviews 

(UPDATE) In Response to Luna's Response: The simple fact that once the item was shown as sold out, there should have been an instant refund with out me having to run around for 3 days to get a cancel. I also noticed that your response immediately followed the order being canceled and refunded. It would make someone wonder that if I had not written this. Would I still be waiting?

Original: I placed an order with Luna Furniture and was notified two days later that the item was out of stock. That part was disappointing, but understandable—inventory issues happen.

The real problem started when I asked them to cancel the order and refund my money.

I called and was told the cancellation would be processed within 2–3 hours. Nothing happened. I called again the next day and was again told the order would be canceled. It still has not been canceled, and I still have not received my refund.

Luna Furniture sold me an item they apparently did not have available, informed me that they could not fulfill the order, and yet continues to hold my money despite multiple requests to cancel.

There is absolutely no reasonable justification for refusing or delaying a refund on an order YOU cannot fulfill.

At this point, I should not have to repeatedly call and chase a company to get my own money back for merchandise they cannot provide. This has gone from a simple inventory issue—which I completely understood—to an unacceptable customer service and refund issue.

Until this is resolved, I cannot recommend Luna Furniture. Buyer beware, especially if an item turns out to be out of stock after you place your order.

Terrible. No way to cancel an order. No one responds by phone, email or text. Needed to change my order and there's no way to do so! Reporting to Utah bus reg.

Great service. My sofa arrived in 5 days. The delivery guys were awesome

The experience was even better than I expected. Everything went very smoothly, taking all of my requests into account.

The delivery was absolutely perfect! The item arrived exactly at the agreed-upon time, minute by minute. The delivery service was polite and handled the item with great care.

The store’s customer support team was very respectful and accommodating regarding my request about the delivery time.

The price of the item itself was the best on the market!

Thank you!

I am currently having a very difficult experience with this company. I ordered 4 items with White Glove delivery. My original delivery window was 4:30-7:30. The day before, it was pushed back to 6-9. At 9:20, I still had not heard from the delivery driver. I opened a complaint on the website and I was told that the driver was still 2 stops away at 9:30. He then called me and said he would get to me at 10. This time is unacceptable as I live in a community with quiet hours and the assembly of 4 items would take at least 2 hours, I’m assuming. Now I’m in limbo regarding when my items will actually be delivered. Linda has been very helpful, but there’s only so much she can do as a costumer service rep. I’m thinking about escalating this to an external agency. I need someone from this company to contact me to resolve this ASAP.

I ordered a dining set on June. It is now July and I still haven’t received my order. I’m starting to think I might not receive my order at all. I have no idea what is going on. I contacted customer service and they initially told me I was going to be receiving my item the next day and that it was set to be out for delivery. I was excited but then they called and said due to unexpected issues it was not going to be able to de delivered and that a new delivery date would be set. At first I was annoyed, but decided to wait for a second delivery attempt. However how long do you have to wait for a delivery? I still haven’t receiving my order and I want to know why. I have an event that I initially intended to host with this dining set. I need it to arrive before this event and I really hope it does. After reading all these reviews I’m thinking I won’t be able to see this table ever. It’s very unfortunate that the delivery service takes forever and that their customer support doesn’t provide further explanation on the delay or cancelations. Will not be waiting any longer and will be opening a claim.

After 12 days the order is still not even on its way. Yet they want a 30% restocking fee to cancel the order. Not at all a good experience.

This furniture store by far is the worst I've ever been to an experience I ordered furniture online it took almost 3 months to receive it and each time I was told that I would receive my furniture was met by another and another delay I've talked to corporate managers and all nothing was done about my dissatisfaction and I was given the runaround when my furniture finally arrived they dropped it off in front of my garage with no notice at all I didn't even know if anything was damaged yet I haven't even got the chance to open it I had to find people to put it in my home very very unprofessional customer service when I called and complained about the issue

HORRIBLE customer service. They basically stole my money. I ordered a dining room set June 12, today is June 20th still showing my order is processing. I called Luna customer service and was told they didn’t have some of the items that I ordered. My order will be shipped on July 2nd. By the way I needed this order by July 4th. Why did you take my money on June 12 if you didn’t have what I ordered. I was never given this information. If they had been transparent when I placed this order and showed the item(s) as out of stock I would have never placed this order. Also I was told by customer service that there’s a 3% fee for cancellation even though it was clearly their fault for misrepresenting how this company does business.Shame on you!! I will NEVER order from or recommend this company!!!!

Ordered a couch and paid the $120 delivery fee which said next day delivery. It's been over a week and customer service keeps saying available in next 2-4 business days. Won't give me any timetable or plan about delivery since they say they are working with the delivery team. Said I would get a 24hour notice but thats all they said. Tried to cancel but they said I'd have to pay a 30% restocking fee since the order is at their warehouse since I ordered it. If its been there then why can't it be delivered?! Tried to speak to a manager but they were ducking since customer service said none are available but just through email. Been trying to email them but no response after the initial 2-4 days. They take your money then say who care about customer service or showing the correct info. Never doing this again.

Tried to order some items. Put the first in my cart and all looked great. Added another item - now sales tax is computed at more than double my local rate. Tried changing to my prior address a few miles away. Suddenly 2nd item is no longer available in my region - WTF?! But sales tax is computed correctly again. Staff says that's how their system works, if I want to purchase I need to pay the inflated sales tax. This is 'customer service'? Seems Ornate Furniture and Eve furniture are all connected, their systems also can't calculate sales tax correctly.

Update-
Based on Luna's response, I would guess that the other retailers I mentioned use the same Shopify system and the problem lies with Shopify. I spent about a week conversing with Luna customer support, via email, Voice, and text -unfortunately they were unable to remedy the issues with their e-commerce vendor.

I wish I had the option to have the delivery brought inside once the guys arrived as the couch was larger than expected. I asked but the delivery guys said it was not possible. It took us 4 hours to get it in with great difficulty as we have no moving experience. such a shame. Love the couch though.

Shipping does take a while,but if you're patient,you will likely find the absolute best price anywhere for whatever furniture you're looking for.I got the Ashley Furniture Wolf Ridge couch for the lowest price anywhere on the Internet.It arrived less than two weeks later and it was brand new in the box in perfect condition.I am very happy with it and with Luna Furniture.

Jose and Hector were awesome they were in unloaded cleaned up and done in 20 minutes
Will definitely be a future customer.

The delivery was right on time, they called to ensure I was home and ready. They were fast and efficient.

It has been 3 weeks and nothing. The order tracker shows the item as fulfilled, but the history shows that it hasn't even arrived to be shipped. Customer service is either a miss, or a complete miss. Emails haven't been responded to at all. On my first phone call, the person couldn't help or find the status. On my second call, no representatives were available for almost 6 hours, and I eventually just had to hang up.
My recommendation is to get a price here and then go to a reputable store and negotiate with a low price in hand. Just avoid Luna.

Avoid at all costs! Ordered a couch from them a month ago. Impossible to get someone on the phone or to email me with any real information about tracking or shipping estimate. Kept getting the brush off. "Someone will be in touch". Website claimed it was in stock and would ship in a few days! Insane.
Now I'm begging them to cancel. When I asked for a cancellation they FINALLY said it would be shipped
"within 15 days". It’s always a month late. I can’t wait another 15 days. Also I don’t trust them. I only received this information after I said I would like to cancel if it hasn’t been shipped yet. I never would have ordered had I known they were falsely advertising their delivery dates. They are claiming to go ahead with my cancellation but we will see. Luckily I used an American Express and will be taking it up with them if Luna doesn't follow through. l’d rather pay extra somewhere else that has real customer service. Absolute scam website.