Lunelondon 

Buyer beware. My wife purchased a pair of sandals online from this website. After 4 days we had not received a confirmation email or tracking number despite the funds having been taken from our account. I contacted their support email address and after being sent backwards and forwards providing more information and screenshots of the payment details I was still no further forward with being provided an order number or tracking number. After giving up on the support team I informed them that I would be using chargeback through my provider to recover our money. Miraculously, I was then sent a tracking number for the item being sent from China. However still no invoice or order number. The item ( a pair of leather sandals) eventually arrived and to be frank the best description I could give is that they looked like something you would find in a child's fancy dress costume. the quality was poor at best. I then contacted to initiate a return. After many days of going round in circles again trying to setup a return without the order number which they still hadn't provided despite somehow being able to provide a tracking number out of thin air, they passed my request to a "specialist team". Two days later and nothing heard from them I emailed again informing them I intended recovering my money from my back. They wrote back providing me an address and a choice of wither getting 10% back and keep the sandals or post hem back to a Canadian Warehouse ( which is not mentioned anywhere on thier website) at a cost exceeding the value of the item. Catch 22. However, as they had yet to provide an order number that they insist is included in the return, I couldn't use this option if I tried. It bemuses me why an item sent from China by a company with a shop in London???? asks for an item to be sent back to Canada? I pointed this out in another email and again asked for an order number to be met with silence. If I was a cynical I could be think this is a deliberate ploy to ensure they don't have to make refunds for sub standard products. Luckily I am not a cynic and I will contact my bank and trading standards I really would like them to resolve this but as we have no reached an impasse I might just becoming a cynic after all.

Great quick delivery

Generally fine, but more convenient to use a credit card and at one point it came up with an order that I hadn’t made! Fortunately, the order ended up correct with out further action.

I was amazed at the value,style and quality on offer

The best service, really easy to use and understand

Very easy shopping experience. Cool tops and quality materials

I was looking for a grandad style shirt for my husbad, your shirt looked fantastic. Great price point too. Look forward to recieving it.

Great service

I had spent ages looking for the perfect bag for a wedding and this bag was exactly what I was looking for.

Very easy to use and attractive website. Excellent choice of clothes.

Pleased to get good quality shoes in the spring sale! Info was there, communication has been good, I am grateful! Thanks, Lune!

Easy to order fast shipping cant wait to receive my order

I was so impressed with Lune's website as it offered me exactly what I'd googled. So many webs ites offer something different because they dont have what you specified. Also all sizes and colours were/are available at the Sale Price instead of just XS or.4XL - the sizes they can't sell otherwise. So far, impressed, but let's see. Watch this space !! Pete G

Easy, to order and excellent customer service!

Pretty straightforward and the shoes looked good 👍

nice site, ui a teensy bit messy

Easy to order, quick customer service

Great communication and great products. Highly recommended

Easy to order my dresses.
Hoping the delivery and clothes are up to expectation. Liked that I could pay with Apple Pay- makes it easy

The fast easy process