Lunera Reviews 

214
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 214 reviews, reviewers had a great experience with this company. Customers often mention that the supplements help reduce bloating, improve sleep quality, and provide a welcome boost in daily energy throughout the day. People also appreciate the supportive weekly communications, easy ordering, and the attentive customer service team guiding them during their wellness journey. However, some reviewers were not happy with the refund process, mentioning that multiple emails went completely unanswered when trying to return unused products. A few other consumers also felt that the capsules simply did not work for their specific symptoms or occasionally caused unexpected physical reactions.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that it has helped manage menopause symptoms... See more

Customer service

Customers report positive experiences with customer_service, highlighting great communication and helpful... See more

Quality

Users describe positive interactions with quality, noting that the natural ingredients help improve sleep,... See more

Refund

Reviewers highlight ambiguous aspects of refund, reflecting a high level of disagreement among experiences.... See more

Response time

People report ambiguous experiences with response time, characterized by high disagreement among reviewers.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Started these three weeks ago.I am pretty fit nearly 10 years post menopausal and despite watching my diet,and exercising I could not get rid of my stomach i felt slow bloated at the end of each da... See more

Rated 4 out of 5 stars

Have only been taking for three weeks, so not long enough to know for sure, but I'm definitely sleeping better and have more energy. I'm actually Post Menopause, but still thought I'd give it a go. Wi... See more

Rated 4 out of 5 stars

Only been taking it for a week or so and definitely feel like I’m less bloated. Mood is lifting and emotions calming. Even if it’s psychosomatic I it’s an improvement and we’ll see how I go!! Custo... See more

Rated 5 out of 5 stars

I'm nearly three weeks in and feeling more positive, less achy, less brain fog and more energy. I've been sceptical about products as I've tried so many, but I've noticed positive changes already,... See more


Company details

  1. Vitamin and Supplements Store

Written by the company

Lunera is a menopause wellness brand dedicated to helping women feel their best during every stage of menopause. Our supplements are made with carefully selected, high-quality ingredients designed to support energy, mood, and overall wellbeing, so you can feel confident and in control again.


Contact info

4.0

Great

TrustScore 4 out of 5

214 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(214)

204 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Life Changing

I have tried many combinations of tablets and not really felt any different. A few weeks into these I did feel the same but getting the week by week journey emails really made me see the difference in myself and how much better I feel.
I have more energy, don’t get the midday slump and the weight is coming off now.
Thank you for this little miracle if tablet form. Week 14 now for me.

May 3, 2026
Unprompted review
Rated 3 out of 5 stars

high hopes…

I bought 3 bottles with high hopes after reading lots of positive results... I contacted them to find out how to take them because i work nights with no set nights, they responded quickly and said to take 1 in the morning and 1 at night, which was not a problem...
The positives- arrived quickly, very responsive and helpful via emails, emails regarding what should be happening with your body week by week. Honoured the refund
The negatives- didn't work for me at all, possibly because I needed to split the tablets up, 1 patronising woman from the team left a very nasty taste in my mouth after a very condescending email.
Would I recommend them ... absolutely! Because when you feel like shit, exhausted, bloated ect ANYTHING is worth a try!! And if they don't work for you at least you haven't wasted your money, it really was a no quibble quick refund, which is more than a lot of companies offer

April 2, 2026
Unprompted review
Rated 4 out of 5 stars

Worth a try

I am finding it easy to take as part of my daily routine. It is helping my overall wellbeing and bloating and now the next stage is to incorporate some exercise other than walking.

April 25, 2026
Unprompted review
Rated 3 out of 5 stars

Hasn’t worked for me!

I’m currently on week 11 and haven’t noticed any changes at all, I’m on my last tub so if I still haven’t seen any results after finishing this I won’t be reordering. It seems it works for some women, but not for me it would seem.

April 25, 2026
Unprompted review
Advertisement
Rated 4 out of 5 stars

Only been taking it for a week or so…

Only been taking it for a week or so and definitely feel like I’m less bloated. Mood is lifting and emotions calming. Even if it’s psychosomatic I it’s an improvement and we’ll see how I go!!
Customer service is amazing and great communication.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

I have been given a full refund im very happy thanku

I have sent about 4 emails after I finish my first 3 months explain they did not work for me then I had another lots of money for another 3 months come out my bank I am so upset after sending emails saying I want to cancel this is not acceptable

April 8, 2026
Unprompted review
Lunera logo

Reply from Lunera

Hi Janice,

I'm so sorry about the trouble you've had. I've just sent you an email, but to confirm here as well: your subscription has been fully cancelled and I've processed a refund to your account, which should be with you within 3–5 working days.

Apologies again for the delay in getting back to you, and thank you for your patience. If you need anything else at all, don't hesitate to reach out.

All the best,
Chris, Co founder

Advertisement
Rated 3 out of 5 stars

Unfortunately Lunera didn't help me but…

Unfortunately Lunera didn't help me but I just wanted to mention how fantastic their customer service was. I gave them feedback on my experience and they refunded me in full which I wasn't expecting at all. Very happy thank you team.

April 17, 2026
Unprompted review
Rated 4 out of 5 stars

Overall a positive experience but customer service needs work.

I’m updating my original review as the founder has now been in touch, apologising that I got lost in the system but this is not how they want customers to feel. My request has now been dealt with quickly and without question. I understand that as a small company they are struggling to keep up with the demand on customer services at present and that they are doing what they can to get this rectified ASAP. Overall my experience has been good with this company and I’m sad that for me I didn’t see a benefit in taking their product but maybe I’m just a bit early for a product like this and I know they have many satisfied customers.

Like others on here I too have been ghosted about my request for a refund. I’ve sent 2 email on 9 and 16 April and heard absolutely nothing. This supplement has done nothing for me expect cost me money for nothing. Given the non response to emails and no listing of a phone number you can call, I believe this company are now in contraction of regulations as they are non responsive. I’m hoping therefore that this review might help others save their money and that the company might finally do the the right thing and get in contact regarding my refund request.

April 9, 2026
Unprompted review
Lunera logo

Reply from Lunera

Hi Emma,

I'm really sorry. Feeling that you've been ignored on two refund emails is inexcusable, and I completely understand the review.

I've just emailed you directly to apologise properly and to confirm that your refund has been processed in full and your subscription cancelled.

Thanks for giving us the chance to put it right.

Chris,
Co founder

Rated 1 out of 5 stars

Refund request ignored

Unfortunately I haven’t had any benefit from using this supplement, I have asked for a refund as promised on their website. So far no response at all.

I have sent three emails and one on line tequest with no response. Very disappointing

Don’t waste your money, they don’t appear to honour their promises, surely this is false advertising, advertising standards will be informed

April 17, 2026
Unprompted review
Lunera logo

Reply from Lunera

Hey there,

This is Kyle the co-founder of Lunera. I am so sorry about this experience and also apologise that you haven't had your refund yet. I am looking into this as an urgent matter and will make sure you get your money refunded no issues at all.

Please contact us at hello@lunera.co.uk. If you could put the subject as 'Trust Pilot Review' then I will make sure this gets actioned right away.

Truthfully speaking we're having some issues with google mail and spam, meaning some messages are not landing in our inbox.

Please contact us right away and I'll get this issues and I do apologise for any inconvenience caused.

Best,
Kyle, Co-founder

Advertisement
Rated 1 out of 5 stars

Terrible customer service

I hadn't realised I was signing up to a subscription when I ordered or I forgot. These tablets are supposed to help perimenopausal women who have a tendency to forget, unfortunately. They have taken the money for the subscription from my account with what I thought was no warning. On one of their adverts on Facebook, I mentioned this and someone told me that the email to remind about the subscription went to their junk mail. And they were right, I checked my junk mail and there it was. Somehow, the reminder email goes to junk mail but the email to confirm the payment has been taken and the order is on its way is sent to your actual inbox! This seems to me as if its done on purpose but i gave tge benefit of the doubt. It may have been a mistake. However, I have emailed them a couple of times about this as I want to cancel (the product hasn't done anything for me)and they havent replied. I have also told them that i woud like to take advantage of the money back guarantee but they wont reply. I'm not so sure this isn't done on purpose. I see that other people have had issues with this as well.

Date 20th April 2026 - I emailed you again on Fri 17th April as requested with my order numbers, just in case you dont see the email. It was definitely sent. I look forward to receiving a full refund as promised.

Date 22nd April 2026 - I have received a full refund for the 2 orders minus the postage which was £5.98.

April 4, 2026
Unprompted review
Lunera logo

Reply from Lunera

Hi Joanne,

I'm really sorry, this isn't the experience we want anyone to have, and reading your review I can understand exactly why you're frustrated.

I want to be clear: none of this is done on purpose. The email going to junk is a deliverability issue (the reminder and the receipt are sent through different systems, which is why they can land in different places).

What concerns me is that you've emailed us a couple of times without a reply. That isn't how we operate, and I want to find out what went wrong.

Could you send me your order number (or the email address you used when you ordered) to hello@lunera.co.uk or in this review?

I'll personally look into this today, cancel your subscription, and process the refund under our money-back guarantee.

Again, I'm really sorry for how this has gone so far. I'll make it right.

Chris, Co founder

Rated 5 out of 5 stars

Thanks for the update on week 3


Thanks for the update on week 3.

I do feel less bloated, don't feel as hungry.
I do find I’ve been going to the bathroom more.
My main thing I have noticed is that the cold heavy night sweats has more or less gone away.

I’m determined to keep going 😊.

April 14, 2026
Unprompted review
Rated 3 out of 5 stars

Seem OK but maybe to early to know

Seem OK but maybe to early to know. I still have very painful joints and I haven't had any weight or bloating reduction. The price puts me off a bit because I bought them on a sale but if they go back up to full price they wont be affordable so I am not confident I will be able to continue which is a shame.

April 14, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great customer service

I just want to say what a fantastic customer service team. Immediate answers to questions and friendly helpful support. Really do what they say they’re going to do.

April 13, 2026
Unprompted review
Rated 1 out of 5 stars

The order took too long and you do not…

I apologize. I missed spelled the company. It was neant for Lunerva. The order took too long and you do not get what you ordered!! Do Not order from them. Please forgive my negative reviews.

February 17, 2026
Unprompted review
Lunera logo

Reply from Lunera

Hi KO, We're really sorry to hear about this,

However, we want to make sure this review is intended for us.

We're a UK-based supplement brand and we don't currently ship to the United States, so we're concerned there may be a mix-up with another company.

We'd love to help get to the bottom of this, please do reach out to us directly at hello@lunera.co.uk with your order details and we'll do everything we can to make things right if it turns out you are our customer.

Thank you again, and we hope to hear from you soon.

Chris,
Lunera Co founder

Rated 5 out of 5 stars

I have messaged Lunera on numerous…

I have messaged Lunera on numerous occasions as the tablets did not agree with me. They haven't replied to one email!!!
Following on from above email. Lunera have now been in touch and refunded me in full. So I have changed my review from 1 star to 5 star. As the response was very quick.

April 9, 2026
Unprompted review
Lunera logo

Reply from Lunera

Hi Helen,

We completely understand how frustrating it must have been to reach out multiple times and not hear back from us. That is absolutely not the standard of care we hold ourselves to,

After investigating, we discovered that your emails had unfortunately been filtered into our spam folder, something we're actively working to prevent from happening again.

We would never want a customer to feel ignored, especially when you were experiencing an issue with our product.

I can confirm that your refund has been issued.

Please accept our sincerest apologies for your experience.

Warm regards,

Chris, Lunera Co founder

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look