Bought an Alcantara iPhone case from Luriax and I honestly love it. The material feels super premium, soft, and comfortable to hold. To my surprise, it’s also stain resistant and really easy to keep c... See more
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Absolutely terrible after-sales service. When a product turned out to be defective, Luriax completely ignored me. I sent multiple emails asking for a response and never received a single reply. Thi... See more
Company replied
Shipping time was not anywhere in the realm of accurate. This company took 3 full week days after confirming receipt of the order to simply package the product and deliver it to the postage carrie... See more
Company replied
I requested customized phone case only for my S22 ultra to make compatible with magsafe. They willing to made phone case and it was very easy to communicate with them. Then I got package about week a... See more
Company details
Written by the company
Luriax designs world's first luxury Alcantara ultra suede phone cases and accessories, including Apple Watch bands, iPhone & AirPods cases, MagSafe wallets and RFID Cardholders. Alcantara Fabric is elegant, durable and sustainable. This premium vegan material is often used in luxury sports cars, replacing leather and suede.
Contact info
468 N. Camden Drive #5665, 90210, Beverly Hills, United States
- info@luriax.com
- luriax.com
3.3
Average
29 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Customer service was great
Customer service was great, helped me with personalization and everything went smooth. Also like the product very much as well.
March 29, 2023
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amazing highly recommended!!!
Good communication overall and the purchase was smooth.Would buy agian
March 15, 2023
Shipped quickly and great product!
March 22, 2023
Best quality Alcantara products
I received the best quality Alcantara cases I ever had for my iPhone! Unfortunately the Apple Watch sports band was missing in my delivery. Luriax customer service replied to my mail within 24 hours and shipped the band to my home address for free.
I can highly recommend Luriax as high quality supplier for their products and their service.
March 12, 2023
Luxurious case…
The case feels and behaves as something luxurious. It’s very easy to clean, no finger prints as on any leather or silicone cases. It feels very secure in hand. Buttons are tactical. Overall expression is great. I’ve just ordered an Apple Watch strap, so they can match.
February 27, 2023
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I ordered item
I ordered item. Site promised 2 day international delivery. More than 2 weeks passed and nothing yet.
I hope product will arrive at some point and company take some action to clear this bad service.
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Thank you for long response. Thank you for discount offer. Very useful. :D I will order a lot of cases now.
February 10, 2023
Reply from Luriax
Dear Janis,
Thank you for taking the time to share your feedback with us. We understand that you are disappointed with the shipping experience you had with our company, and we sincerely apologize for any inconvenience caused.
We would like to assure you that we take your feedback seriously and are committed to addressing the issues you have raised. We have taken note of the concerns you have mentioned regarding the delay in the delivery of your package, and we regret that it took longer than expected.
We want to clarify that the shipping delays were caused by an unforeseen circumstance that was beyond our control. As we previously discussed over email, the address format you provided was not compatible with the shipping method to Latvia, and this caused a delay in the processing of your order. We apologize for any frustration this may have caused you.
Regarding the delay in the delivery of your package, we would like to let you know that we have opened a case with our shipping partner to request for a refund. We understand that this delay was beyond our control as the package was in the possession of the postal service and could be due to custom clearance processing time at Latvia. Nonetheless, we would like to offer you a discount code through email which you can use for any future purchase. We hope this gesture will show our commitment to your satisfaction as a customer.
We would like to thank you for choosing our company and hope that you will enjoy your products. If you have any further questions or concerns, please do not hesitate to reach out to us, and we will be happy to assist you.
Sincerely,
Zac
Awesome luxury case
Awesome luxury case, as well as the packaging. Thank you, recommended!
January 9, 2023
Amazing Product
The packaging was fantastic, the reorder of the correct size was simple and shipping was quick. The product itself was great quality.
January 3, 2023
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