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Verse en handgemaakte cosmetica, vegetarisch en 95% veganistisch. Onze producten zijn niet getest op dieren! Wij geloven in een cosmetische revolutie en in ethische producten gemaakt van verse ingrediënten. Bij Lush vind je zepen, bath bombs en bubble bars, producten voor onder de douche, voor het haar of lichaam. Wij geloven in cosmetica die mensen gelukkig maakt en een positieve impact heeft op de wereld.
Kalverstraat 121 - 123, 1012 PA , Amsterdam, Netherlands
4.0
44 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Received my subscription box and the naked products were broken, customer service helped me and gave me a gift card to make up for the broken products. Thanks so much, one of the reasons why lush is my favorite store!!
Received an unfortunate victim of the post in the form of a broken bath bomb. I contacted the chat on the website and received a gift card thanks to the help of Thea. Thank you so much! :)
I love the products and ethics and the customer service is great. The only thing I wish they could change is the delivery service they use. I always seem to have an issue with the delivery. Unfortunatly I do not have a shop nearby, but because of the parcel delivery I am tempted to drive 45min to the nearest store to avoid that issue.
Reply from Lush Nederland
Hi Judith! Thanks so much for your review. We're so happy to hear you love our products and service! We've noted your feedback about our delivery service, and we'll make sure to pass this on to the department that's currently working on arranging alternative delivery options! Kind regards, Lush NL Customer Care
Friendly customer service, could not be helped with my request for a large size of Super Milk shower gel and/or body Milk but they will think about it, love this fragrance and I am not so happy with only the small sizes they now have, so I will wait patiently 🙏
Reply from Lush Nederland
Thank you for sharing your expierence with us! We’re happy to hear you had such a friendly interaction with our team.
Your request has been passed directly to our product development team. While we can't make any promises right now, feedback from our community is essential when deciding on future launches. Thanks again for your positive review & sharing your wishes with us! 🍋
I was being understood and helped very fast with the customer service. Everything went in order.
Reply from Lush Nederland
Hiya! Thanks so much for sharing your experience with us! We're so happy to hear we were able to help you fast and well and hope to keep welcoming you as a customer. - Customer Care NL
Always helpfull and always kind.
I have been a fan for a very long time of their products and the items and the service never fails!
Love that most products are vegan and just love the overall activism of the brand 💚
Reply from Lush Nederland
Hi there! Thanks for taking the time to leave this lovely feedback. We love hearing from our loyal customers, and we're happy to hear you've been a long-time fan. We hope to keep welcoming in our stores and online! <3 - Customer Care Netherlands
Great customer service in the chat!
The website was crashing out on the Edge Browser, but the help chat on the site was fantastic and very helpful. Good to know there is someone to reach out to if help is needed.
Reply from Lush Nederland
Thanks so much for your feedback! We're sorry to hear the website wasn’t working properly on Edge, that’s definitely not the experience we want you to have. We’ve checked, and this was already reported during your chat, so our team is able to follow up on it internally.
It’s great to hear our chat support was able to help you out. If you run into anything else, don't hesitate to contact us again! - Customer Care NL
Always helpfull and always kind.
I have been a fan for a long time of their products and the items and the service never fails! 🌸
I had an item that didnt survive shipping and they helped me straight away. Was solved within a few minutes.
Reply from Lush Nederland
Thank you so much for your kind and positive review! We truly appreciate you sharing your experience with us and hope you enjoy the rest of the products you ordered. 🤗 - CC NL
Unable to create an account or order as guest. It doesn't recognise "Netherlands"as country and keeps asking for region. Pity. But if you don't want customers...
Reply from Lush Nederland
Hi there! We're sorry to hear you're experiencing troubles with signing up and we'd love to help you further. If you could send screenshots of the issue you're running into, to info@lush.nl we can take a look and hopefully solve this with you! - Jip
I love this store and their products! Thanks to Mark for helping me today! You were amazing!
Reply from Lush Nederland
Thank you for your kind words! Happy to hear you're satisfied with the help you got from Mark. :-) - Emma
I’m a loooong time Lush customer and Lush have always been my to-go for sustainable and planet & animal-friendly gifts. And I absolutely recommend all their products. I came here to write a review which will hopefully further help them improve their planet friendly packaging. Today I received an order of gifts I have ordered from Lush and it was my first time receiving a package delivered to home. I have found the box incredibly big for the products involved, and what is maybe more concerning is the amount of plastic/sterefor filling that was put to keep the bathbombs safe from being damaged. The bathbombs were not put into the usual sustainable paper packaging. I would have preferred the bathbombs to be put into that package or in a small cardboard box instead of the amount of filling that was used. Even if this filling is somewhat ‘sustainable’ then the box should be in a smaller size. Truly, the bathbombs do not survive warmth or humidity so it makes it also difficult (especially in the summer or rainy days -also for the delivery person) for the customer to just have them unpacked even if its a small satchet. I truly hope this can be improved and we all can continue enjoying Lush’s products.
Recently moved house just down the road from Lush and I can’t believe I’ve never been here before! These handmade natural products are exceptional, especially the lemon soap. I’ve just bought some bath bombs for the family to try :)
Reply from Lush Nederland
Hi Matthew, thanks for your lovely review! Happy to hear you've discovered our fresh handmade products. Hope your family likes the bath bombs you bought them! Did you know we've just launched our Halloween collection last week? We'd love to see you back in one of our shops to check out our spooky products yourself. :-) - Isa
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