Lush Nederland Reviews 25

TrustScore 3 out of 5

3.2

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Company details

  1. Cosmetics Industry

Written by the company

Verse en handgemaakte cosmetica, vegetarisch en 95% veganistisch. Onze producten zijn niet getest op dieren! Wij geloven in een cosmetische revolutie en in ethische producten gemaakt van verse ingrediënten. Bij Lush vind je zepen, bath bombs en bubble bars, producten voor onder de douche, voor het haar of lichaam. Wij geloven in cosmetica die mensen gelukkig maakt en een positieve impact heeft op de wereld.


Contact info

3.2

Average

TrustScore 3 out of 5

25 reviews

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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Apparently don't want customers

Unable to create an account or order as guest. It doesn't recognise "Netherlands"as country and keeps asking for region. Pity. But if you don't want customers...

November 28, 2025
Unprompted review
Lush Nederland logo

Reply from Lush Nederland

Hi there! We're sorry to hear you're experiencing troubles with signing up and we'd love to help you further. If you could send screenshots of the issue you're running into, to info@lush.nl we can take a look and hopefully solve this with you! - Jip

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Rated 5 out of 5 stars

I’m a fan!

I love this store and their products! Thanks to Mark for helping me today! You were amazing!

December 18, 2023
Unprompted review
Lush Nederland logo

Reply from Lush Nederland

Thank you for your kind words! Happy to hear you're satisfied with the help you got from Mark. :-) - Emma

Rated 4 out of 5 stars

I’m a loooong time Lush customer and…

I’m a loooong time Lush customer and Lush have always been my to-go for sustainable and planet & animal-friendly gifts. And I absolutely recommend all their products. I came here to write a review which will hopefully further help them improve their planet friendly packaging. Today I received an order of gifts I have ordered from Lush and it was my first time receiving a package delivered to home. I have found the box incredibly big for the products involved, and what is maybe more concerning is the amount of plastic/sterefor filling that was put to keep the bathbombs safe from being damaged. The bathbombs were not put into the usual sustainable paper packaging. I would have preferred the bathbombs to be put into that package or in a small cardboard box instead of the amount of filling that was used. Even if this filling is somewhat ‘sustainable’ then the box should be in a smaller size. Truly, the bathbombs do not survive warmth or humidity so it makes it also difficult (especially in the summer or rainy days -also for the delivery person) for the customer to just have them unpacked even if its a small satchet. I truly hope this can be improved and we all can continue enjoying Lush’s products.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Recently moved house just down the road from lush…

Recently moved house just down the road from Lush and I can’t believe I’ve never been here before! These handmade natural products are exceptional, especially the lemon soap. I’ve just bought some bath bombs for the family to try :)

September 6, 2022
Unprompted review
Lush Nederland logo

Reply from Lush Nederland

Hi Matthew, thanks for your lovely review! Happy to hear you've discovered our fresh handmade products. Hope your family likes the bath bombs you bought them! Did you know we've just launched our Halloween collection last week? We'd love to see you back in one of our shops to check out our spooky products yourself. :-) - Isa

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