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Company details
Information provided by various external sources
We specialise in creating baby products with the highest quality materials ranging from bamboo swaddle wraps to baby changing bags.
Contact info
Hartley Road, B44 0RD, Birmingham, United Kingdom
- +447955539684
- martennis89@gmail.com
- lussobabies.com
3.5
Average
19 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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I have not received my purchase! Fraud!!!
I have not received my purchase! One big fraud! I’ve tried to contact them unfortunately without any response from the company! They just took money without sending the ordered items. Do not order from them!!!
July 20, 2022
Unprompted review
Where is my order?
The parcel was deemed to be delivered and I have never received it, emailed the company and have had no response as to where my parcel is! Poor performance.
July 15, 2022
Excellent customer service and a beautiful product
Excellent customer service and a beautiful product. So soft. I can’t wait to use these swaddles with my little one.
June 24, 2022
Very high quality products
Very high quality products, swift delivery and easy online ordering.
March 29, 2021
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Fast delivery and great quality…
Fast delivery and great quality product. Can't wait for my baby to arrive so I can use these.
March 22, 2021
Brilliant service and excellent quality
March 12, 2021
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My order came fairly quickly
My order came fairly quickly, I am pregnant so haven't tried the swaddle out but they feel very soft.
November 23, 2020
Very good quality
Very good quality of product! I ordered swaddles from several places but so far Lusso Babies are the softest. Fast delivery good communication. I had a coupon from instagram so the price is reasonable as well especially for this high quality product. Highly recommend!
November 16, 2020
Very satisfied with my purchase.
October 30, 2020
Order arrived very quickly
Order arrived very quickly. Packaging is good quality. The item is a gift so I have not opened it
October 23, 2020
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Very unhappy with order
Upon receipt of my order the ink on the pad had been smudged onto the lid thus reducing the number of tries I had to capture my child's hand and footprint. Also not happy as when using it the handprint didn't come out anywhere near as clear as the website shows as it was just a smudge in the shape of a hand and my child's hand was open and flat. Very dissatisfied
July 6, 2020
Unprompted review
Reply from Lusso Babies
Hi Brendan,
Thank you for your review. We are terribly sorry you received a damaged product from us. Please email us at info@lussobabies.com and we will help you the best we can. Again, we apologise for your damaged product!
Good
Some ink had come off already onto the film and could have done with some instructions. Otherwise not a bad product and didn't have to wait too long for delivery
July 5, 2020
Unprompted review
Check size. Very small pad!
I bought a baby safe ink pad, to make prints of my baby's hands and feet.
It was so small, I'd have a hard job getting the dogs paw on there.
A complete waste of money, and now time; so it seems.
Am yet to await a returns address after applying for a refund via email and on their website!
They have since refunded me, without the need for a return.
Thank you!
June 29, 2020
Unprompted review
Reply from Lusso Babies
Hello Charlotte,
Thank you so much for your valuable feedback. The size of the ink pad is a standard for the market.
Please rest assured your money will be fully refunded. Our policies clearly state that the only way to apply for a return and a refund is via our website. That will dramatically decrease the wait time while we're processing your request. Also, as mentioned in our refund policy you will get a full refund whatever the reason for this, no questions asked.
You have mentioned that you are struggling to get access to a printer in order to print the returns label. To make it even easier for you, we will go ahead and issue you the full refund so you don't have to send the parcel back to us.
We truly appreciate your feedback and hope that with this you will be fully satisfied.
Kind regards,
Eleni
Customer Success Manager
Quick despatch
June 28, 2020
Unprompted review
Reply from Lusso Babies
Thank you so much Christine, We hope you love your bag!
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Very happy.
I am so very happy with the amazing service from Lusso babies. I received my order super quick and the quality of the backpack is outstanding. Thank you so much.
June 28, 2020
Unprompted review
Reply from Lusso Babies
Hey Kayleigh,
Thank you so much for the amazing words! We hope your baby loves our backpack too. :)
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