Purchased an item not received been over 6 weeks. The company are pretty much uncontactable too and don’t reply to any emails. Avoid at all costs
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Have bought around 5 pairs of shoes from Lusso Usato over the last 12-18 months. Have always been really happy with my purchases. Their customer service before and after the purchases has been fantast... See more
SCAM, SCAM , SCAM , don't order anything from this site , next day delivery never happened, it's been 2 weeks since placed the order and no update , contacted via email several times and no reply. M... See more
Absolutely amazing! Even though the majority of the shoes Lusso Usato are ‘used’, they are hardly used! But they also do brand new pairs! Always immaculate condition having ordered over 6 pairs with... See more
Company replied
Company details
Written by the company
Specialists In Authentic Pre-Owned Luxury.
Contact info
United Kingdom
- +447387182547
- contact@lussousato.com
- lussousato.com
Replied to 42% of negative reviews
Typically replies within 1 month
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Very happy with my new sneakers!
Very happy with my new sneakers. Thanks Guys :)
Great service from Lusso usato
My experience with Lusso Usato was excellent. I placed my order and received an email to say they had been dispatched an hour after. When my new pair of trainers arrived the following day, I was very surprised by the condition. They were described as "excellent condition" however truthfully do not look used at all. I was optimistic buying a used pair however I don't think I shall be buying a brand new pair at retail again anytime soon!
Sold my trainers to this company
Sold my trainers to this company. Payment sent promptly with no issues. Very good service & shall be using again.
New Balenciagas arrived today
New Balenciagas arrived today.
great item at great price.
Great service and product!
I ordered some off-white trainers yesterday afternoon and they arrived this morning. I'm very happy with them. Would recomend. Thanks guys!
Very happy with my new Louboutin’s
Very happy with my new Louboutin’s. Was a little nervous buying a used pair however they arrived exactly like the pictures on their website. Will be back for more soon. Thank you!
Scammers ordered a pair of shoes and…
Scammers ordered a pair of shoes and the order is still “awaiting to be fulfilled” 2 weeks later, Even though they said 2-3 working days, Don’t know how this site is even up. should be taken down, please don’t order from these doughnuts.
I have ordered a pair of sneakers a…
I have ordered a pair of sneakers a month ago and even now I didn’t get them, the money obviously have been taken from my account.
The website is a scam guys!!!!
Please don’t use it.
SCAM
SCAM, SCAM , SCAM , don't order anything from this site , next day delivery never happened, it's been 2 weeks since placed the order and no update , contacted via email several times and no reply. Money are taken from your bank account generating an order but the delivery never happened.
STAY AWAY!!!!!!!!
Big massive scam
Big massive scam
Says 1 to 2 free days delivery but will never arrive
It will generate an order confirmation but tracking never moved for nearly a month.
Please stay away from this website.
I placed an order and never received my…
I placed an order and never received my order. They have taken the money from account. They said the would despatch the order in two days.
I never received an order confirmation either. I need a response or my money back SCAM
I placed an order and never received my…
I placed an order and never received my order. Money left my account too.
I never received an order confirmation either. I need a response or my money back SCAM
Thank you so much!
Thank you so much. Great customer experience and delivery was fantastic. Came nicely packaged and everything was just as described. Will definitely be buying again.
Exceptional service and top quality!
I have dealt with Lusso Usato on various different occasions now and I can confidently say that the service I have received has been exceptional every time. The team are always super helpful with any queries and the quality is faultless! I don’t shop anywhere else for shoes now!
Top tier service!
Top tier service! Great quality shoes at a great price, shoes were pretty much brand new!
Will definitely be shopping again
Always had the best of service it’s…
Always had the best of service it’s unmatched , communication is 10/10 if not more whenever you need an extra look at what your buying they send photos most places won’t even reply just expect you to buy , I will always use the page and wouldn’t be slow on passing the page on to anyone many of times I needed a pair for a holiday and I was last minute they managed to have my trainers there the day I flew out unreal service and work out in all I can say
they are frauds
Good and happy I have received the…
Good and happy I have received the correct shoes , few days late but it’s arrived
I’m giving a start feedback because I…
I’m giving a start feedback because I was expecting my item to be delivered 2 days later after ordered, then I’ve been told I’ll get a partial refund because of delayed, don’t know how much refund I’ll get back neither when to expect refunding ! As I waited another 3 days after that they told me that definitely would arrive next day , but still didn’t get them ! So I’m very disappointed.
Connor was really helpful
Connor was really helpful, issue with delivery but he sorted it straight away. Top lad.
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