I have purchased more than a dozen wigs from Luvme Hair. Luvme has great quality 100% human hair wigs. They stand by their products. Customer service is knowledgeable and professional. I have had no p... See more
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Company details
- #5 of 58 best companies in Hair Product Store
- #69 of 294 best companies in Clothing Store
Written by the company
Luvme Hair is the top hair brand in NA. Luvme Hair strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, frontal lace wigs, closure lace wig, full lace wigs, hair bundles, and more. Luvme hair has gained the trust and support of millions of customers, so recently there have been special fraud gangs imitating the Luvme hair website and deceiving customers, selling them at very low prices, and sending very low-quality chemical fiber wigs to buyers. We are working hard to help many scammed buyers fight these fake websites. Please be vigilant and don't be scammed! Please remember our official website: shop.luvmehair.com .
Contact info
510440, United States
- +1 833 322 8817
- customercare@luvmehair.com
- luvmehair.com
Replied to 100% of negative reviews
Typically replies within 24 hours
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I have been a LuvMe Queen for over 10…
I have been a LuvMe Queen for over 10 years and from my very first unit the celebrity curly unit until now, with the ombré NatureMax 200% density wig. It gets better and better.
This hair is not like any other .
This hair is not like any other .. the smell the quality .. the overall goodness is majestic .. if you are not using this hair to protect your own hair while it grows .. WELL YOU NOT DOING IT RIGHT .. 1 MILLION STARS
Good quality products
Luvme has a wide selection of hair and accesories. The hair looks and feel natural. Plus shipping and customer service is really great.
Thank you so much Lucy you were so much…
Thank you so much Lucy you were so much help I truly appreciate the great customer service
LUVME helped me love me….
I have been ordering hair from LUVME for a few years now. I have always been treated amazing. So easy to navigate the website. Placing orders even starting out as a first time customer there are discounts. Prices are affordable and sometimes with the discounts you maybe even able to purchase more than one wig at a time. LUVME accepts all forms of payments even the installment payment plans. Shipping is fast with options as well. I remember one time my order was delivered to wrong address. I contacted customer service with no issues by the end of the week I had my order expedited, and I still received a coupon. Customer service was very polite, knowledgeable, understanding, friendly, and move very fast to accommodate my needs. There are so many great qualities about this company. I honestly was scared to order from any company years ago, but I am glad that I did choose them. I have been a happy satisfied customer ever since. Prior to placing my first order, I have never worn frontal wigs. I’ve always thought that I looked like I had a helmet head in a way, but with the amazing HD or transparent lace, and the Hair tracks Place so nicely I am able to wear the glueless wigs and feel confident in it. LUVME HELPED ME LOVE ME MORE….
Luvme Hair is awesome with offering…
Luvme Hair is awesome with offering beautiful and natural looking wigs, my purchase is beginner friendly and arrived ready to wear. Loving my purchase as it is soft, beautiful and comfortable to wear. Love the natural hairline, color and always 100% human hair. Order delivery is normally within 5 to 7 business days and customer service is ready and willing to assist with any issues you may have. Love Love Luvme Hair.
New Customer
I am new Luv Me customer. I really do love their wigs. I have a total of 5 and plan to add more to my collection. They are the perfect density and you can pretty much wear them straight from the box. The customer service is A+. Shipping is super fast (which I love). One thing I would like to see this company offer is u and or v part wigs.
Luvme hair units are absolutely beautiful 😊
Luvme hair units are absolutely beautiful! The customer service is top-tier. Excellent Packaging. Unboxing experience is very exciting. Freebies are awesome. High quality 100% human hair. Caps are very comfortable. Most units that I have require minimal maintenance, all are very natural looking and super soft.
Always Great Service
They are always great. I’ve ordered from them many times and have never had any issues. Good hair quality, fast shipping and great customer service!
This has been the worst experience i’ve…
This has been the worst experience i’ve ever experienced. Multiple lies from customer service regarding my package to no answer from customer service at all. My package was suppose to be here next day due to luvme not handling my order in a timely manner. They claimed to use some place called Ontrac when they could’ve next day my package through UPS/USPS. This was urgent at this point due to an even that i stressed to them. Now no package luvme says its with ontrac, ontrac says they never received it from luvme so now im dealing with a lost package. i just want my money back and im done with luv me after all these years. I have been complaining about shipment processing, quality hair, poor gifts coming with the hair after spending so much money and poor customer service for 2 years now. This process was my last straw. there’s other vendors with quality hair and better customer service! i rather have my money back i don’t even want the hair at this point.
Luvme had absolutely no accountability. If i was told by your staff it will be next day then i believe next day. I never had a problem with ordering on weekends/weekdays normally the order is handled next business day. unsure if you have a new owner but i definitely can tell the moral has changed!
checked my email nothing from VIP team
This process has been so frustrating. the moment i asked for a refund my package got shipped. now there’s a weather delay for something that should’ve been here. Had Luvme used UPS/USPS INSTEAD OF BEING CHEAP i wouldn’t be going through this i just want a refund i refuse to deal with luvme again and i hope everyone i sent their way stop using them too!

Reply from Luvme Hair
I have purchased 3 wigs so far
I have purchased 3 wigs so far. The quality has been amazing, fast shipping and everything has matched up to description.
Professional quality fiber and exceptional integrity – A true signature piece
Talking about a signature piece is a true pleasure! I received 'Tyra Lee' two weeks ago and immediately performed my pH 6-7 'reset' protocol followed by a metal detox to remove any industrial residues. The fiber is incredibly healthy; it hardly absorbed the extra nourishing masks I applied because the hair was already so well-preserved. It dried naturally with a beautiful pattern and zero shedding after the second wash. It’s even more stunning than when it arrived!
On the second wash, I used a Matrix toner for sun-kissed brunettes to subtly adjust the shade, and it looks excellent now. It removed some oxidized nuances and unwanted orange tones; it’s now perfectly harmonized and shiny. The hair density is perfect. I had zero shedding during the first wash (when some is expected) and not a single strand during the second. It looks even more beautiful after a wash than it did styled, as you can see in the photos! It’s always a pleasure buying from you, both for the quality of the products and the respect you show customers. Thank you for the respect and the high-quality hair.
With love,
Lee
Big head friendly
Fast shipping! I usually get my wig within 3-5 business days. The all day comfort wigs are the only wigs that fit and are big head friendly. I’ve bout 7 wigs in 3 months, I love luvme!
Everyone loves my Wig
I am not the only one who loves my very first wig I got from Luvme. I received several compliments from my husband, and a lot of people. Delivery was fast, and it looks sooooooo natural.
BEST WIG EVER!!
Love, luv, ❤️. I purchased 2 of the RTG wigs. The first wig that does not look like a wig on my head. I have a large head so the drawstring was perfect. Very comfortable, and ready to go straight out the box. No cutting, no plucking and no make up to blend. Received numerous compliments.
My wig wasn’t the correct inches and I…
My wig wasn’t the correct inches and I didn’t have time to return needed it for my mother funeral service.

Reply from Luvme Hair
Everything was simple assault easy to…
Everything was simple assault easy to complete.
Wonderful customer very attentive and…
Wonderful customer very attentive and quick replies great company luveme is the example of the kind of customer service everyone should provide BRAVO everyone
Diane
Pixie Wig not as Advertised and Return Process
I am posting this review to express my profound disappointment with a recent purchase and the subsequent return process.
The pixie wig I ordered looked nothing like the advertisement. The product I received was poorly constructed: it was too large, the hair was untrimmed and unlayered, and it would not stay on my head, even with the drawstring pulled as tight as possible.
I initiated a return, and the wig was confirmed as received at your warehouse on January 9th. However, my refund was not processed until I proactively inquired about its status on January 20th. This delay is unacceptable. While I paid for my order immediately, I have now been forced to wait for the return to be approved and for the refund to be processed, a timeline far exceeding reasonable expectations.
Your company's repeated apologies and claims of "great customer service" ring hollow when contrasted with this experience. I expected better.
If I do not receive my full refund by January 23rd, I will escalate the issue by opening a dispute with PayPal and sharing my negative experience on all available review platforms. This has been a very disappointing transaction, and I will not be making future purchases from Luvme.

Reply from Luvme Hair
The good wig
They have great products, they have great incentives, their website is easy to navigate through so the whole nine yards was great
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