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LuxAlgo Reviews 

1,673
•
TrustScore 4.5 out of 5

4.5

Software Company
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Review summary

Created with AI, based on recent reviews

Considering 392 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service and the helpfulness of the staff, who are described as professional, patient, and kind. Many people highlight the quick response times and efficiency in resolving issues, making their overall experience very positive. However, some customers also noted dissatisfaction with the subscription process, citing issues with unexpected annual charges without renewal reminders and a lack of flexibility or willingness to resolve these concerns. A few other people also felt that customer service response times were slow or non-existent in certain situations, leading to frustration.

What people talk about most

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as top-notch,... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness and responsiveness.... See more

Response time

Reviewers mention positive feedback about response times, with many customers praising the quick and... See more

Service

Users describe positive interactions with service, highlighting excellent support and helpful staff members.... See more

Subscription

Consumers find subscription to be ambiguous, with many reporting unexpected auto-renewals and difficulty... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was due for renewal on 21th of November. Was charged the normal subscription price of 719.98 However 3 days later LuxAlgo made their Black Friday Deal available which was 503 usd cheaper. I... See more

Rated 5 out of 5 stars

the indicators are amazing but too extensive for me at this time. I simply don't use them since I already have a successful strategy. I do think luxalgo premium is amazing for someone still trying... See more

Rated 5 out of 5 stars

I purchased the Ultimate Edition during Black Friday, but after about a week and a half, I realized the tools didn't quite fit my specific trading style. I decided to use the 30-day money-back guara... See more

Rated 5 out of 5 stars

i am a satisfied user of the ultimate plan, used the black friday offer to extend for 1 year but per co incident i extended for 2 years. Although this is possible to do, i would only extend for 1 year... See more

Company details

  1. Software Company
  2. Alternative Financial Service
  3. Investment Service
  4. Software Vendor

About LuxAlgo

Written by the company

LuxAlgo is the AI trading & charting platform — state-of-the-art charts, AI strategies, backtesting, and real-time alerts in one workspace.

LuxAlgo Brand Image

Quant is our flagship AI assistant: describe a strategy in plain English and Quant builds it, debugs it, and backtests it across thousands of assets — on fully integrated native charts, without ever switching tabs. Fluent in Pine Script®, engineered to go beyond it.

AI Backtesting Assistant

Powering it all is the LuxAlgo Algorithmic Library — thousands of standardized trading concepts, born from years of foundational open-source work. Free access with a LuxAlgo account, usable on our native charts or on platforms like TradingView.

Full access to Quant, AI Backtesting, automated alerts, and the complete community experience is available on our Pricing page.

We provide a 30-day money-back guarantee on all plans — customers unfamiliar with trading or market complexities can receive a full refund within 30 days of their first payment.

Support is available via live chat on LuxAlgo.com, by email, and from moderators and the team in our Discord community.

LuxAlgo Image

Full documentation with AI search across all products and FAQs is available here.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically takes over 1 month to reply

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4.5

All reviews

(1,673)

383 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Not What I Expected for Watchlist Alerts, But Refund Was Smooth

I bought the Ultimate Edition during Black Friday mainly to use the Price Action Concepts (PAC) Conditions fields to generate signals and scan them across a large U.S. equities watchlist.

After about a week and a half of testing, I realized the workflow I expected isn’t really possible — the alerts/signals don’t function as a true watchlist scanner unless you manually apply the indicator to each stock chart one by one, which defeats the core reason I subscribed.

I ended up using the 30-day money-back guarantee.

The process was a bit slow honestly speaking but understandable. Their AI agent responded and routed me to a human support rep (Rodrigo).

The experience i had was professional and pleasant so i really appreciate it.

If they ever add proper watchlist-level scanning/alerts, I’d definitely come back and try again.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Rodrigo king of customer service

Rodrigo quick reply beautiful advice, straight to the point. When I was at the lowest point in my life, my wife left me, my dog died and Rodrigo just swiftly entered my chat messages, hit me with the, "All is well, don't worry my child" And all my problems were fixed, my wife come back, I became a profitable trader, all to Rodrigo. Lux Algo Is also very useful for backtesting strategies on the future, forex, coin... etc.

December 16, 2025
Unprompted review
Rated 3 out of 5 stars

LuxAlgo is great but the refund policy…

LuxAlgo is great but the refund policy is extremely poor and i will like to warn others . I gave #PAY MINE..# a chance and it has been a evergreen memory .Superb service and I have been paid with ease .

December 11, 2025
Unprompted review
LuxAlgo logo

Reply from LuxAlgo

Thanks for the feedback.

Our refund policy is designed to be clear and consistent for everyone. We offer a 30-day refund window on a first initial purchase so new users can try the platform risk-free, while renewals continue automatically unless canceled beforehand. We know that won’t work perfectly for every situation, but applying the same policy across the board helps keep things transparent and fair.

We appreciate you taking the time to share your experience, and we’re always here to help if you have questions about billing or account settings in the future.

Rated 5 out of 5 stars

I’m really impressed with the support…

I’m really impressed with the support team at LuxAlgo. I recently requested a refund under their 30-day money-back guarantee, and the process was smooth, fast, and completely hassle-free.

Special thanks to the PHOENIX support team member who assisted me—professional, responsive, and extremely helpful throughout the entire process.

The refund was handled quickly and without any issues. It was a great customer service experience, and I truly appreciate the transparency and efficiency.

Thank you, LuxAlgo Support, for the excellent service.

December 11, 2025
Unprompted review
Rated 1 out of 5 stars

I am writing this to warn potential…Charged $719.88 for unwanted renewal. Refused refund immediately. PREDATORY!

I am writing this to warn potential customers: Do not trust this company with your credit card.

LuxAlgo automatically charged me a massive $719.88 USD for a second year of subscription without any prior notification. I contacted their support immediately to explain that I had not used the service and did not intend to renew.

For a charge of this size ($700+), any reputable business would issue a refund when the customer cancels immediately. However, LuxAlgo refused, hiding behind their "Terms of Service" to keep my money.

I even raised a dispute via PayPal, but LuxAlgo fought it strictly based on the technical billing agreement.

The verdict: They care more about trapping one customer for $720 than their reputation. Taking this amount of money for a service that isn't being used is absolutely unethical. STAY AWAY.

November 30, 2025
Unprompted review
LuxAlgo logo

Reply from LuxAlgo

Thanks for sharing your perspective! We understand billing questions can be frustrating. For clarity, our subscriptions renew automatically using the same payment method provided at signup, and the refund window applies only to a first initial purchase within 30 days. Renewals aren’t included in that policy, which is why this renewal was evaluated as valid.

Even so, because the concern was raised right away, we offered a courtesy partial refund outside of policy to help resolve the situation fairly — something we don’t typically extend on renewals.

We apply the same policy consistently to everyone, and we never charge beyond what’s clearly disclosed before subscribing. If anyone ever has questions or needs help before a renewal, we always recommend reaching out — we’ll always look for fair solutions when contacted promptly.

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