Luxbags by Jiaxin Reviews 

122
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that luxury items arrive looking even better than expected and match all provided descriptions perfectly. Consumers are also deeply impressed by the prompt delivery times, reliable tracking, and the professional, helpful attitude of the staff during all communications. However, some people mentioned minor issues regarding the packaging of their items, feeling that expensive luxury pieces could have been packed much more carefully. A few consumers also noted unexpected delivery charges, international import fees, or carrier restrictions that caught them completely off guard upon final arrival.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently highlighting that items arrive in excellent... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders arrive very quickly and are packed... See more

Staff

Customers had positive experiences with staff, frequently highlighting fast responses, helpful support, and... See more

Response time

People report positive experiences with response time, frequently highlighting prompt answers to questions,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Despite being vastly different time zones, response time was incredibly fast. Shipping was really quick as well once shipped and I had no issues with customs. Bag is exactly as described with all orig... See more

Rated 5 out of 5 stars

This is my 3rd bag. I bought from Luxbags. Outstanding quality and the details are 100 % perfect. Jiaxin responds really fast, no matter if you have questions to the bag or need support. Her knowledg... See more

Rated 5 out of 5 stars

Found exactly the bag I was looking for! Accurate description of bag condition, great photos to show it, and it shipped quickly and looked better than exacted. Jiaxin was very responsive and accommoda... See more

Rated 5 out of 5 stars

Jiaxin was very kind and patient with me while trying to source my bag. She sent me pictures, videos and was upfront about the condition and worked with me on a great price. Be prepared for packaging... See more


Company details

  1. Handbags Shop

Written by the company

Luxbags is a Hong Kong- and France-registered purveyor of authentic pre-owned designer handbags and accessories. Luxury fashion is aspirational, yet often remains out of reach. Waiting lists at fashion stores, limited editions, prohibitive pricing, and a second-hand market plagued by counterfeits and snobbish or indifferent customer service can frustrate your aspirations. At Luxbags, we aim to be different: we believe that luxury should be shared, not hoarded. Our vision is to empower, not to gatekeep. We offer a sustainable and accessible pathway to iconic handbags, minimising environmental impact while maximising style. Our mission is to provide exceptional value on authentic pre-loved designer pieces and deliver unparalleled customer service, becoming your trusted destination for pre-loved luxury. We curate a collection of inspiring pre-loved treasures that empower you to own your dream bag and fulfil your aspirations in fashion and beyond. We also engage professional cleaning and restoration services to give our bags a makeover before they go to their next owners. We believe that these bags all deserve a second chance at being cherished by a new owner, and we invite you to join us on this journey of extending the lifespan of our favourite bags. As a business that is committed to promoting sustainability, we are always seeking new ways of reducing our environmental impact. By providing a space for stylish and sustainable fashion, we hope to inspire others to embrace the second-hand luxury movement and contribute to a more socially and environmentally sustainable future.


Contact info

4.8

Excellent

TrustScore 5 out of 5

122 reviews

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4.8

All reviews

(122)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect Experience

The purse is beautiful and the transaction exceeded my expectations! Jiaxin is very responsive and easy to communicate with. Will definitely shop with her again.

November 18, 2024
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Rated 5 out of 5 stars

My experience with Jiaxin was flawless…

My experience with Jiaxin was flawless from the beginning. She is very patience, honest and kind.
My Bottega Hobo was exactly
how described, Excellent condition. She kept in touch as we awaited for my package to arrive in Canada.
Thank you Jiaxin, you are wonderful.

November 11, 2024
Rated 5 out of 5 stars

I couldn’t be happier really!!

I couldn’t be happier really!!

Thank you so much for everything.

The packaging was perfect and she took care of every detail, the bag is incredible and all in all I couldn’t be happier.

She has been super helpful since minute 1.

November 11, 2024
Rated 5 out of 5 stars

GREAT

Everything was amazing, super fast replies, great communication. Beautiful bag in amazing condition!

October 30, 2024
Rated 5 out of 5 stars

Good seller

i love your bag , so hard i find this bag but in luxbags i can get it my pretty bag 😍😍 .
Jiaxin good seller dan she’s will helping you if u have other requests

Tq tq so much jiaxin
I hope your business will bigger and bigger than now

October 24, 2024
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Rated 5 out of 5 stars

Happy customer

Jiaxin helped me in my recent purchase and she made it a smooth and reassuring transaction. I had many questions including shipping, authenticity and color options. She was responsive, patient and addressed all my concerns. The handbag received was as described! I would definitely be reaching out for any future purchases!

October 15, 2024
Rated 5 out of 5 stars

I purchased a Goyard bag from Luxbags…

I purchased a Goyard bag from Luxbags and couldn't be happier with my experience!! Jiaxin was extremely helpful!! The bag arrived just as described and was beautiful! I've also been looking for a specific Lady Dior bag. I didn't see any listed on the Luxbag website, but I happened to ask Jiaxin to keep an eye out for me. In less than 24 hours, Jiaxin had sent me two of the Dior bags to look out, with different pricepoints - I was thrilled! I purchased one and it also came just as described! If I'm ever in the market again for a luxury handbag, I will definitely look to Luxbags first!!

October 2, 2024
Rated 5 out of 5 stars

Had a great experience ordering from…

Had a great experience ordering from Luxbags.fr.
The bag I bought looks beautiful and is great condition, came with an authentification guaranty and had a quick delivery to Germany. Can 100% recommend ordering from Jiaxin!

September 17, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent Service & Item

Item is exactly as described. Great condition. Delivery was quick! Very impressed, highly recommend and will be using Luxbags again.

August 27, 2024
Rated 5 out of 5 stars

I loved the bag the moment I saw it

I loved the bag the moment I saw it. Then I asked Jiaxin and she was very kind to also offer me a discount and a bag organizer.
This is the second time I buy from Luxbags and I think there will be more.

August 10, 2024
Rated 5 out of 5 stars

Perfection! Highly recommend

Jiaxin at Luxbags is an incredible person to shop from! I cannot recommend her service highly enough. Customer service was super proactive, the quality of the products on offer are amazing overall, they include a generous return policy, and shipping was very fast. Thank you so much for everything!

August 15, 2024
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Rated 4 out of 5 stars

Great experience

Great experience. The Chat Support answered all my questions very quickly despite the time difference. The item is exactly as described and shipping was fast. The only downside was the UPS charge, which I didn't expect as it says taxes included.

July 9, 2024
Rated 5 out of 5 stars

Fantastic site for secondhand luxury

Jiaxin is great to work with. I had serious reservations about buying secondhand and had a lot of questions overall. She was quick to respond, always professional, and provided options when I asked about some vintage bags. She was very reasonable when negotiating on price. I really appreciate her professionalism and willingness to work with customers. I felt good about my purchase after talking through her authentication process. My bag came with certificates from multiple authenticators. I did my due diligence in getting it authenticated myself after it arrived and everything checks out (as expected)! Shipping was very fast.

July 5, 2024
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Rated 5 out of 5 stars

It took a while to come around and…

It took a while to come around and finally pull the trigger, but in the end we received our Chanel 19 in Silver only 4 days after ordering. Came with certificate and properly packaged. Wonderful condition. Will buy again!

June 20, 2024

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