Luxe Design Reviews 2

I looked at a lot of similar urn pendants and asked a lot of questions before deciding this was the pendant i wanted. Joanne was quick to reply and very Helpful. I needed a custom jump ring to fit my existing chain that fits perfectly. It was easy to order and communicate with Joanne and the delivery was only 4 days from Canada to uk. Excellent quality little pendant, its a perfect size for a pendant. Will order from and recommend Joanne and

LuxeDesignJewellery. Thanks

I ordered 2 14Kt gold charms from this company in memory of my 2 dogs. When they arrived, I was surprised by how small they were but they were still lovely. I placed them both on the 1 necklace , which i never take off. However within 4 months of receiving the charms , 1 has somehow fallen off and is now lost. the only way that is possible is if the ring on the charm was faulty. i was so upset as they meant so much to me and so i wrote to Luxe design. I found their customer service to be very unsympathetic and all they simply offered was a 20% discount if I wished to repurchase it, refusing to acknowledge that there must have been an issue with the ring. Obviously I wont be buying it again as I have lost all faith in their products and I will not be wearing the other charm again until I can get the ring replaced by a reputable jeweller. This is my experience with this company