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TOTAL SCAM.
I ordered a strap and a different one arrived. I submitted a return request and sent multiple emails to the customer service, never got any reply. They even sent me an email to review the strap but when you click on it you can't leave a review - it just directs you to the shopping page again.
Absolute scammers, wasted my money.
Suddenly after two days they cancelled and refund my order….
This must be a scam.
When ultimately I got the strap and informed Luxe Straps that it was too large and wanted a refund, it took ages to get any communication.
Eventually they told me to return it to them (at my expense) for a refund. I got a confirmation (sent it via Tracking Post) that the returned strap had been received.
In the nearly 2 months since, and despite a 'reminder' email from me to them that they have not yet paid the refund, NO COMMUNICATION.
Avoid Avoid Avoid
Bought 2 nice straps for my iWatch. Nothing received, customer service does not reply and tracking code does not exist. No wat to get in touch to get money back
I actually got the Apple Watch strap but in the wrong colour with the finish type, so I sent a request to exchange it. A few days later, only to receive an email saying I have to send it to china at my own expense. Paid $49 AUD. I would avoid at all costs.
I bought a phone case from here with express shipping never heard from them again, dont fall for this scam, they take your money, tried to track the order but it said no order was placed, I want my money back. NOW.
I have contacted them on their Contact Us page regarding the whereabouts of my order and haven't heard a thing! When I go to Track My Order, it comes up with an Error Web Page notice.
Disappointing.
I ordered a strap, after checking out the size changed to the wrong size and then they refused to help. Despite reviews on their website detailing this scenario occurring before and being able to assist Dave tells me once an order is placed nothing can be done.
Unfortunately I fell for this scam as well.
Item never delivered, no response from “customer service”.
This website is a scam. Steer clear. Ordered a strap costing £49 on 1st July. No delivery, no contact from the company and the website tracker says no contact from the courier. Asked by website email for prompt delivery or full refund and got no response.
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