I loved my hair extensions from this brand, the quality was amazing - especially for blonde hair! The colour match and shade was perfect too it blended so nice with my own hair. I’ve always struggled... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I do find it funny that as soon as honest, negative reviews are put on, almost straight away there are positive reviews being put on which makes me question where they have actually come from…. I’ve s... See more
Unless you’re willing to remortgage your house for 3 days worth of hair don’t bother. Worst hair quality I have ever received or worked with, I had cancer a few years ago so have used almost every hai... See more
Me and a client of mine have recently discovered luxe by she hair and we are so impressed with it! Amazing range of products especially as a hair extensions technician and brilliant colour rang... See more
Company details
- Hair Extensions Supplier
- Hair Extension Technician
- Hair Product Store
- Hair Removal Service
- Hair Replacement Service
Written by the company
Luxe by she is one of the uk's leading hair extensions suppliers. We are a highly recognised award winning hair extensions brand. Offering luxury quality hair and products. We sell 6 different hair extensions methods and we provide the widest lengths range in the industry with 16" - 30" available. With over 50 stunning shades available including mixed ombre and rooted, you will be spoilt for choice. We have also recently launched our premium hair care collection which is 100% cruelty free, vegan and free from any harmful chemicals. We work hard each day to improve our services and pride ourselves on the highest of customer service.
Contact info
United Kingdom
- luxebyshe@mail.com
- luxebyshe.co.uk
Breach of guidelines
I ordered a Luxe extensions kit
I ordered a Luxe extensions kit. Excellent quality and fast delivery. I highly recommend 👌
March 9, 2026
Unprompted review
Reply from Luxebyshe
Hi Ewa
Thank you so much for your lovely feedback and taking the time to share your feedback it truly means a lot our team to hear your thoughts.
Thank you
Luxe by she
Advertisement
3 months still no hair
Long story - I left my supplier and was on the hunt for a new one. This company promised all the things you would want to hear about extentions; double drawn,soft, customer service etc I took a chance and ordered a butterfly weave. A week later it still had not been shipped-after contacting I was told it will be shipped asap- days go by and finally it’s shipped two weeks and still no hair.3 weeks still no hair.4 weeks still no hair. I contact them & im told it’s been delivered.i had not received it. a long time of back and forth emails they agreed to send me the hair on the condition that i delete my review of the company.i said not until i get the hair but it had been a long time now,months, so i agreed eventually and deleted the review. I was told the hair is sitting ready to ship as soon as review is removed im now 3 months later with no hair and no refund and they no longer are replying to me my advise as a professional is to not waste you money and time on this company
January 6, 2026
Unprompted review
Reply from Luxebyshe
Hi Aisling,
We’re really sorry to read that you feel this way and we do appreciate you taking the time to share your experience.
However, we would like to clarify publicly that we have been in clear and ongoing correspondence with you regarding this matter. Throughout our communication, our team worked to investigate the delivery and support you with a resolution.
As confirmed in our email correspondence, we were more than happy to arrange and send a replacement order to resolve the issue for you. However, during this process a payment dispute/claim was opened to recover the funds. Once a claim has been opened with a payment provider, we are unable to proceed with sending a replacement order, as this would result in both a refund and the hair being issued for the same order.
For this reason, the case needed to be handled through the claim process already opened, which allows the payment provider to review the transaction and determine the outcome.
We always aim to resolve any issues for our customers in a fair and professional way, and we remain happy to cooperate fully with the claims process so that this can be concluded correctly.
Kind regards,
Customer Care Team
Amazing hair
Amazing hair, great range of lengths and method! Love this brand 💘
March 7, 2026
Unprompted review
Reply from Luxebyshe
Hi kloey
Thank you so much for taking the time to leave your positive feedback.
It means a lot to the team thank
You
Luxe by she
Fake sheetI don't recommend it to anyone, it's some crap from China that never arrives. You pay 10 pounds in postage for 1-4 day delivery that doesn't arrive after 3 weeks. No one should order from
Fake sheet. I don't recommend it to anyone, it's some crap from China that never arrives. You pay 10 pounds in postage for 1-4 day delivery that doesn't arrive after 3 weeks. No one should order from here. This is a piece of crap. Disgusting company.
February 26, 2026
Reply from Luxebyshe
Hi Anita,
We’re really sorry to hear that you feel this way and we’d like to help resolve this for you.
Your order has been shipped, and while we offer 1–4 business day delivery once production has been completed, delivery times can occasionally vary depending on the courier. We always aim to get orders to our customers as quickly as possible.
Please could you reach out to our customer care team at luxebyshe@mail.com with your order details so we can look into this for you right away. Our team are available and on hand to help with any issues that may occur.
Kind regards,
Luxe by She Customer Care
I purchased the product in advance
I purchased the product in advance, as I had seen in your reviews that shipping can take some time. The extensions were professionally fitted on 16/02, for which I have evidence. I also hold photographic evidence demonstrating the condition and quality issues with the hair, which I am prepared to provide if required, and I will be obtaining an assessment from a trichologist to independently verify my concerns regarding quality.
I have used an appropriate shampoo — a professional-grade, sulfate-free and bond-safe product — so it is not reasonable to suggest that a single wash would cause the extensions to fail. As I explained previously, the extensions were problematic from the outset.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If they are not, the consumer is entitled to a replacement, or refund. These statutory rights apply regardless of a seller’s terms and conditions, including policies stating that items must be unused, uncut, or that only specific branded products must be used.
I will not be accepting the 50% discount offer. In all honesty, even if the extensions were provided free of charge, I would not feel comfortable wearing them due to the issues experienced.
I have provided an opportunity to resolve this matter directly. As we have been unable to reach a satisfactory resolution, I will now be escalating this further.
Thank you.
March 3, 2026
Unprompted review
Reply from Luxebyshe
Hi Olivia, I’m reaching out from the management team at Luxe by She. I would like to personally apologise for the disappointment you’ve experienced; we're truly sorry to hear you aren't happy with the quality of your hair extensions. Regarding a replacement, our Company Policy states that our quality guarantee is only valid when our dedicated aftercare products are used. Because these weren't used in this instance and because the hair was purchased two months ago with out the recommended aftercare products been used, we aren't able to offer a free-of-charge replacement. When alternative products are used on the hair extensions we can not guarantee the hair due to the possibility of harsh chemicals with in the alternative products which may cause damage to the hair. However, we really want you to love your hair. To help out, we’ve discussed your case and would love to offer you a 50% discount code for a new set of extensions. We’ll also include complimentary aftercare products to ensure this new set stays in perfect condition. With the correct maintenance, our extensions are designed to be reused for years. Our professional products are vital for protecting the hair from damage, which is why they are a requirement for our guarantee. We truly value your custom and want to make this right for you. Please let me know your thoughts my reaching out on luxebyshe@mail.com, and I’ll be happy to get this sorted for you. Kind regards, Luxe by She Management
Advertisement
I am obsessed with my hair extensions…
I am obsessed with my hair extensions the quality is unreal. They are so thick from top to bottom. I am so happy I ordered.They hold the curl amazing and stay very silky soft after every wash. I get sooo many compliments and it's given me a huge confidence boost. There's no shedding compared to my last set from another brand. And the hair feels so premium quality. The hair is full with out feeling heavy and looks so natural honestly I can not praise enough.
February 26, 2026
Reply from Luxebyshe
Thank you so much for your lovely feedback! ⭐️
We’re so happy to hear how much you’re loving your extensions especially the thickness, softness, and how well they hold a curl! Knowing they’ve given you a confidence boost and that you’re getting so many compliments truly makes our day.
Thank you for choosing us — we’re so grateful for your support!
luxe by she
Fantastic service as always iv never…
Fantastic service as always iv never had a issue with this brand and my customers love the hair. I use this as my luxury range simply because the hair stays beautiful for so long. Never had a issue with delivery and Katie on the customer care team is lovely
February 26, 2026
Reply from Luxebyshe
Thank you so much for your continued support and kind words 🤍
We’re absolutely delighted to hear that you trust us as your luxury range and that your customers love the hair. Knowing it stays beautiful for so long and that you’ve consistently had a smooth experience with delivery truly means a lot to us.
I’ll be sure to pass your lovely feedback on to Katie as well — she’ll be so pleased to hear this!
We’re so grateful to have you as part of our community and look forward to supporting you always ✨
luxe by she
I went for Tapes and they are wonderful…
I went for Tapes and they are wonderful and cause zero damage on my hair. I have had 3 maintenance appointments on this hair so far and it is still in great condition. The team are so so helpful and a pleasure to work with.
February 26, 2026
Reply from Luxebyshe
Hi Pauline thank you is such for taking the time to leave your 5* review it means so much to us to hear how happy you are with your extensions.
its a pleasure to provide you with luxury quality and we hope to work with you again in the future, kindest regards
luxe by she
Great hair 100 percent the best quality…
Great hair 100 percent the best quality on the market.I ordered Monday evening and just received my order , fast delivery and the colour match is spot on. My last set lasted 18 months. I recommend to anyone wanting easy to manage hair extensions.
February 26, 2026
Reply from Luxebyshe
Thank you so much for your amazing review, Abbie 🤍
We’re absolutely thrilled to hear you think our hair is the best quality on the market, that truly means the world to us! We’re so glad your order arrived quickly, the colour match was perfect, and that your last set lasted an incredible 18 months ✨
Thank you for recommending us and for your continued support we’re so grateful to have you as part of Luxe By She
Advertisement
Absolutely fuming been over a week…
Absolutely fuming been over a week waiting for my hair keep being told it’s with production then it’s been sent but no tracking
Absolutely disgusting! Over £500 worth of hair! Now being ignored by instagram the same automated message on email
Absolutely disgusting
Avoid!!!
February 15, 2026
Unprompted review
Reply from Luxebyshe
Hi Shannon, I can see that your order had been shipped and should now of been delivered. Your tracking information was updated onto the system asap and the team did work hard to pack and prepare your order immediately.
Our team work extremely hard to ensure all our customers receive a happy and professional service with us.
We would like to reassure you that all of our emails and messages are handled personally by our Customer Care team — we do not ignore customers, and we certainly do not use automated responses in place of real support.
Please could you contact us directly at luxebyshe@mail.com with your order details, and we will prioritise this immediately to get clarity and a resolution as quickly as possible.
We genuinely value every customer and would very much like the opportunity to resolve this for you.
Kind regards,
Luxe By She
I love this hair and my experience is…
I love this hair and my experience is always fantastic. I would never order from anywhere else . My orders arrive fast and the quality of the hair is the best iv ever used.
February 24, 2026
Reply from Luxebyshe
Hi Amanda
thank you for takin the time to leave your fabulous 5⭐️ review
we are over the moon to see how happy you are with your order, we have loved working with you and hope to work with you again soon
thank you
luxe by she
The tape weft hair extensions from luxe…
The tape weft hair extensions from luxe by she are gorgeous quality. I go for shade rooted snowflake which is just amazing and always lasts me many many months of wearing. The hair stays so thick and soft.
February 23, 2026
Reply from Luxebyshe
hi Mary thank you for your kind words and thoughtful review,
we are thrilled to hear you are happy with your order and not wait to work with you again in the nearby future.
kindest regards
luxe by she
Luxe by she luxe platinum hair is the…
Luxe by she luxe platinum hair is the best I have tried.oh my God it stays so so soft and stunning. So happy I ordered
February 23, 2026
Reply from Luxebyshe
Hi, thank you very much for your wonderful feedback
It really means a lot to hear you are happy with your Hair purchase
Thank you so much for putting your trust in us at luxe by she it’s great to have you on board with us I look forward to working with you in the nearby future.
Thank you again
Luxe by she
Advertisement
I recently purchased the nano tip hair…
I recently purchased the nano tip hair in shade jet black and the quality exceeded my expectations! The hair feel incredibly soft and blends seamlessly
February 22, 2026
Reply from Luxebyshe
hi laura thank you so much for your lovey feedback where over the moon to hear your happy with your recent purchase
thank you for taking the time to leave your feedback and where to work with you gain very soon
luxe by she
This brand is fantastic at customer…
This brand is fantastic at customer care, i really did feel looked after and as for my hair extensions they arrived fast and in gorgouse packaging. The colour is perfect, i went for shade light mocha and it matches my hair great.
February 20, 2026
Unprompted review
Reply from Luxebyshe
Hi Hannah thank you for you kind words and positive feedback,
its been a pleasure to work with you and we hope to work with you again very soon,
thank you
luxe by she
Lovely girls
Lovely girls, fast delivery & fantastic quality hair. Highly recommended
February 12, 2026
Reply from Luxebyshe
Hi thank you very much for your lovely positive feedback.
We hope to work with you again very soon delivering the highest standards of hair.
Thank you
Team she
Shocking customer service and product
I don't even want to give 1 star. Spent over £300 colour is nothing like advertised not worth the money.
Cant get refund only exchange this should be more prominently advertised on website before buying.
Stuck with hair extensions I can't use.
Customer service quote policy and don't want to know. Also took twice as long to arrive than again advertised.
Shocking would not buy from them
February 15, 2026
Unprompted review
Reply from Luxebyshe
Hi,
Thank you for taking the time to share your feedback. We’re very sorry to hear that you’re disappointed with your experience, as this is never the level of service we aim to provide.
As outlined in our returns policy available on our website prior to purchase, hair extensions are classified as hygiene-sensitive goods. Once the protective packaging has been opened or the product removed from its original packaging, items are not eligible for a refund in line with our quality and hygiene standards. From your correspondence, you confirmed that the hair had been removed from the packaging, which is why a refund could not be processed.
That said, we are committed to finding a resolution for you and have offered a suitable alternative to help resolve this matter as quickly as possible. Our team is ready to prioritise this for you and ensure the process is handled promptly.
We take customer feedback seriously and always aim to resolve concerns directly with our customers. In light of our ongoing efforts to support you and reach a resolution.we kindly ask you to respond to latest email from our team.
Kind regards,
Customer Support Team
Advertisement
My experience with this brand was great…
My experience with this brand was great and the service was lovely. I felt the team really cared and was very quick to respond. The hair it's self is beautiful and a true colour match. I bought the full aftercare range also which smells incredible and leaves the hair very soft
February 11, 2026
Reply from Luxebyshe
Thank you so much for your wonderful feedback. We’re delighted to hear that you had such a positive experience with our team and that you felt well cared for throughout your journey with us. It’s fantastic to know that you’re happy with the colour match and quality of your hair, and that you’re enjoying the aftercare range as well.
Your kind words truly mean a lot to us, and we’re always here if you need any further support or advice. We look forward to welcoming you again soon.
Team she
⭐️⭐️⭐️⭐️⭐️ Five star review for Luxe By She
⭐️⭐️⭐️⭐️⭐️ Five star review for Luxe By She! Super impressed with this brand! My order arrived much faster than expected, and the quality is stunning right out of the pack. Can’t wait to install them!
Obsessed is an understatement! ✨ Not only was the shipping fast, but the extensions themselves are absolutely beautiful. The hair feels so soft and looks incredibly natural. Definitely my new go-to brand!
Thank you Luxe for being so helpful and supportive throughout my order process.
February 11, 2026
Reply from Luxebyshe
Thank you so much for your amazing five-star review!
We’re absolutely thrilled to hear how impressed you are with your experience and that your order arrived faster than expected. It’s wonderful to know you love the quality, softness, and natural look of the extensions — and we’re so excited for you to install them!
Your kind words about our team’s support throughout your order truly mean a lot to us. We’re so grateful to have you as part of the Luxe By She family and look forward to supporting you again in the future.
Warmest thanks,
Luxe By She Team
I still have not received my order
I still have not received my order. Emailed the company and was told it was still being made....
February 12, 2026
Reply from Luxebyshe
Thank you for your feedback. Our team has been in touch with you regarding your order and provided an update on its progress. As each order is carefully prepared to ensure the highest quality, there can occasionally be a short wait, and we truly appreciate your patience and understanding.
If you have any further questions or require additional support, please don’t hesitate to contact our team at luxebyshe@mail.com — we’re always happy to help.
Kind regards,
Luxe By She Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.