I loved my hair extensions from this brand, the quality was amazing - especially for blonde hair! The colour match and shade was perfect too it blended so nice with my own hair. I’ve always struggled... See more
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See what reviewers are saying
I do find it funny that as soon as honest, negative reviews are put on, almost straight away there are positive reviews being put on which makes me question where they have actually come from…. I’ve s... See more
Unless you’re willing to remortgage your house for 3 days worth of hair don’t bother. Worst hair quality I have ever received or worked with, I had cancer a few years ago so have used almost every hai... See more
Me and a client of mine have recently discovered luxe by she hair and we are so impressed with it! Amazing range of products especially as a hair extensions technician and brilliant colour rang... See more
Company details
- Hair Extensions Supplier
- Hair Extension Technician
- Hair Product Store
- Hair Removal Service
- Hair Replacement Service
Written by the company
Luxe by she is one of the uk's leading hair extensions suppliers. We are a highly recognised award winning hair extensions brand. Offering luxury quality hair and products. We sell 6 different hair extensions methods and we provide the widest lengths range in the industry with 16" - 30" available. With over 50 stunning shades available including mixed ombre and rooted, you will be spoilt for choice. We have also recently launched our premium hair care collection which is 100% cruelty free, vegan and free from any harmful chemicals. We work hard each day to improve our services and pride ourselves on the highest of customer service.
Contact info
United Kingdom
- luxebyshe@mail.com
- luxebyshe.co.uk
Breach of guidelines
Very unhappy with quality, colour and under described weight
Very unhappy with colour, poor quality and under the described weight. Tried exchanging however second batch were completely wrong colour, straggly ends and not as described on their website. I have sent product back unused in original packaging and have requested a refund several times, which has been refused. I now have to pursue this further as I am £200 down with no hair extensions. They want to send them back to me, but they are not fit for purpose and I have stated several times that although they claim not to give refunds, consumers are still entitled to a refund if the product is not described and not fit for purpose!!
November 3, 2025
Unprompted review
Reply from Luxebyshe
Hi Kelly,
Thank you for taking the time to share your experience. We’re sorry to hear about the dissatisfaction caused and understand how frustrating this situation must be.
We have been notified that a chargeback has been raised against this order. As a result, we are currently unable to issue a refund directly while the chargeback process is active, as this must first be resolved through the payment provider.
If you would like to finalise this matter, we kindly ask that you contact our Customer Care team luxebyshe@mail.com who are more than happy to assist you in resolving any ongoing issues and bringing this to a conclusion as quickly as possible.
We remain committed to working with you to reach a fair resolution and appreciate your cooperation during this process.
thank you
luxebyshe
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I found the website easy to navigate
I found the website easy to navigate,
Social media was automated however I did get a response!
Ordering 30” tape weft & the bond is strong and colour match is great!
There is a drop shipping fee on some orders.
Hair has lasted on friends over 1 year - why I’ve moved over to this brand from other competitors
December 2, 2025
Unprompted review
Reply from Luxebyshe
Thank you so much for sharing your experience! We’re thrilled to hear you found the website easy to navigate.
We’re especially glad you’re loving the 30” tape wefts, the strong bond, and the colour match. Hearing that the hair has lasted over a year for your friends is exactly what we strive for.
We appreciate your transparency regarding the drop shipping fee and truly value your trust in choosing us over other brands. Thank you for making the switch and for your continued support — we’re so happy to have you as part of luxe by she brand ! 💛
Great customer service and beautiful…
Great customer service and beautiful hair! Such nice colours to chose from also! ❤️
December 10, 2025
Unprompted review
Reply from Luxebyshe
Hi Rowan
Thank you so much for your lovely feedback and kind words.
It’s been a delight to work with you and can’t wait to work with you again in the nearby future
Thank you
Luxe by she
Love the hair so much🎀🎀🎀🎀
December 3, 2025
Unprompted review
Reply from Luxebyshe
Hi Nicole
Thank you for taking the time to leave your fabulous feedback.
Looking forward to working with you again soon.
Thank you
Luxe by she
Reply from Luxebyshe
hi lovely thank you is much for your helpful, positive feedback. its great to be working with you.
we hope to be providing you with more luxury hair bundles very soon.
enjoy, thank you again
team she
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Website is easy to work/ Friendly team!
Website is easy to work & easy to find what you’re looking for! Customer team was friendly & helped me what what was best and advised the best service. I think all together it is just a really helpful team & brand. All together customer service & the brand itself are amazing & I will be purchasing again 100%
December 1, 2025
Unprompted review
Reply from Luxebyshe
Hi Lilly-Ella,
Thank you so much for your lovely review! 💖 We’re so happy to hear you found our website easy to navigate and that our team could help guide you. It means a lot to us that you feel supported and confident in your purchase.
We can’t wait to welcome you back for your next order!
luxe by she
Amazing service!!!
Absolutely love the quality of the hair it’s AMAZING quick shipping and amazing customer support 🫶🫶 reccomend a lot
November 30, 2025
Unprompted review
Reply from Luxebyshe
Hi Marie,
Thank you so much for your amazing review! 🫶 We’re thrilled to hear you love the quality of the hair and that our shipping and customer support met your expectations. Your recommendation means the world to us!
We can’t wait to help you with your next order.
luxe by she
Amazing !!!!!
Amazing hair and experience lovely people
Would deffo be going again
November 18, 2025
Unprompted review
Reply from Luxebyshe
Hi Chyna,
Thank you so much for your kind words! 💖 We’re thrilled to hear you had a great experience and loved your hair. It means so much to us that you’d choose to come back again, we can’t wait to see you next time!
thank you team she
Absolutely love this brand for…
Absolutely love this brand for extensions! Has so many colours and lengths to choose from and different ranges of extension methods catered for everyone. The customer service team did a great job of responding to any questions I had regarding my order, they were very helpful and efficient.
November 28, 2025
Unprompted review
Reply from Luxebyshe
Thank you so much for your lovely review! 💖 We’re thrilled to hear you’re enjoying our range of colours, lengths, and extension methods. It’s wonderful to know our customer service team was able to help and make your experience smooth and enjoyable.
We really appreciate your support and kind words, they mean a lot to us! We can’t wait to help you with your next order.
Thank you
luxe by she
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My order is 1000£
THEY DO KEEP IN TOUCH YES EVERY 2 DAYS !!!THEY WANT ME TO RETURNE TO A PO BOX 1000 £ ITEM . SO IF IS LOST THEY DONT HAVE TO REFOUND . GUYS I WILL ALWAYS ADD ON TO MY FEEDBACK
My order is 1000£ . And if you think i let it go you wrong .
I want to share my experience with Luxe by She so others can avoid the same situation.
Order number: #5477
I ordered Genius Weft Human Hair Extensions in two shades, including Silver. The product shown on their website clearly displays an ultra-thin, 1–2 mm weft, which is the standard look of a genuine Genius Weft.
What I received was nothing like the advertised product.
🔴 What I received:
• Very thick, 8–10 mm machine-sewn wefts
• Double machine weft, not Genius Weft
• Visible zig-zag sewing and bulky stitching
• Not flexible, not thin, not premium
• Both shades were incorrect — the “Silver” shade I ordered arrived as a warm blonde/yellow tone
The products I received do not match the images, the description, or the quality level Luxe by She advertises. They are completely different items, worth a fraction of the price.
🔴 Customer service:
After receiving the wrong items, I contacted the company multiple times.
I received no answer.
No help, no replacement, no refund, no communication.
🔴 How I resolved it:
I opened a dispute with Klarna, because what I received was clearly “Item Not As Described.”
Klarna paused my payments and stepped in because the seller did not respond.
🔴 Why I am sharing this:
Many customers deserve to know what they might receive.
What is advertised on the Luxe by She website is not what I received in reality.
The lack of customer support made the situation even worse.
I hope this feedback helps others make an informed decision before ordering
November 27, 2025
Unprompted review
Reply from Luxebyshe
Hi Eva, thank you for your review. We take all of your feedback on board in order to help us improve our services.
After investigating further here I can see that a member of the team has been in regular contact with yourself over emails, other than over the weekend when the office was closed.
Please keep your correspondence via the customer service email only rather than multiple platforms to avoid any confusion and delays.
The customer service team has replied via email and we are very keen to get this resolved for you.
I am very sorry that you are not happy with your product. A member from the production team has been in touch.
Once we receive your return the returns team will Inspect the product and an Investigation can be carried out if needed.
We do work very hard to ensure that all online product images and shades are a true match. However we do highly recommend ordering a color ring or some shade swatches before placing your hair extensions order to ensure a perfect match.
Please kindly reply via the customer care email trail and we can get this resolved for you asap.
I am very sorry for any inconvenience this may of caused.
Kind regards
Luxe by she
Terrible experience
Terrible experience
Ordered 9th November now 27th November still not received goods
Definitely would not recommend this company
November 27, 2025
Reply from Luxebyshe
Hi Tracy, thank you for your review. A member of the team have reached out to you as your item is showing as delivered.
After investigating further I can see that you did order on the 9th November and production prepared and shipped your order immediately.
This was shipped on the 10th November using DPD
Further information on this has been sent. Please let the team know if you need any further assistance
Kind regards
DONT NOT BUY HAIR FROM HERE IT GETS…
UPDATE - have said there was an issue with the delivery address I provided??? And I’ve never once had emails going back and fourth about the delivery, again I have proof of this. They never made me aware of this, and for regular contant I have proof that the last message I sent about my nanos being purple/silver at the the tips was ignored.
NOT BUY HAIR FROM HERE IT GETS SHIPPED FROM CHINA, MEANT TO BE 1-4 DAY DELIVERY AND IM NOW ON DAY 5 AND ITS STILL IN CHINA
November 21, 2025
Unprompted review
Reply from Luxebyshe
Hi Kelly, thank you for your review.
Our trusted manufacturer is based in china, as is many other big hair extensions brands.
Our hair extensions are sourced from the highest quality human hair only and can last for many years to come due to the sheer quality. Please refer to the many positive reviews on here left by customers who have been wearing the same hair extensions for multiple re applications.
We work very hard along side our trusted manufacturer to ensure each bundle of hair is made from the highest quality hair only.
Being completely transparent with our customers is very important to us here are luxe by she and the shipping policy page does include all of the information that our customers need to know.
We offer a 1-4 working days express shipping service.
Orders are prepared and shipped asap.
The team work hard along side the courier to ensure each order is delivered on time and we are proud to say that 99% of orders are delivered with in this time frame.
Unfortunately with any brand or courier service there is the odd order from time to time that may experience some delays.
I can see that the team had been in regular contact with yourself and had contacted the courier on multiple occasions to help escalate this for you and that there had been a delay due to the address provided.
I am happy to see that your order has since been delivered
Kind regards
Customer service was amazing they…
Customer service was amazing they really helped me choose the right method of extensions for my hair. They offer a wide colour range to suit everyone’s different hair colours and the website is so easy to use!!
The lengths are perfect, the hair is so shiny and soft, you can’t even tell you have extentions in! I got recommended by a friend to use this hair and it really didn’t disappoint. Thankyou girlies!
November 19, 2025
Unprompted review
Reply from Luxebyshe
Hi Gemma,
Thank you so much for your wonderful review! 💖 We’re thrilled to hear that our team could help you choose the perfect extension method and that you’re loving the colour, length, and quality of your hair. It’s amazing to know your friend’s recommendation didn’t disappoint!
We really appreciate your support and can’t wait to help you with your next order.
luxe by she
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Hair
⭐️⭐️⭐️⭐️⭐️
Amazing service and super quick delivery! The team was so friendly and helpful. The hair is stunning — thick and so soft! Perfect colour match and beautiful quality. Highly recommend Luxe by She Hair also communicated has been perfect 💖💖
November 3, 2025
Unprompted review
Reply from Luxebyshe
Hi Olivia
thank you for your lovely feedback.
we are thrilled to hear you are happy with your new haired our service.
it means so much to us that you will be recommending luxe by she.
thank you for shopping with the luxe team x
DO NOT WASTE YOUR MONEY!
Firstly I had bought hair with metal nano tips as shown online but was sent plastic nanos so had to get this sorted and after about 20 emails I finally had a response. Had the hair fitted on the 20th of January by my hairdresser and the hair was removed by May. I’ve worn hair extensions for years and tried many company’s but this has to be the worst hair I have ever used! One drop of rain and the hair mattes absolute waste of money. I only use sulphate free shampoo and conditioner and only hair extension friendly products however the hair is just terrible quality. I wish I waited for my usual brands hair to come back in stock instead of wasting £500. When I had the hair in it would just get so knotted so quickly after a brush and when you would brush so much hair would come out. Genuinely would not recommend!
January 20, 2025
Unprompted review
Reply from Luxebyshe
Hi.
Thank you for sharing your feedback. We’re very sorry to hear you are not feeling satisfied with our services at this time.
After investigating further we can not find an order that is link to your name. Thank you for providing further information including an order number however the order number you have provided does not resonate with our order logs therefore I feel you may have us mixed up with another brand.
I can see that you had mentioned that you had worn the hair extensions for sometime with out following the correct aftercare or using the recommended shampoos or hair care products. Failing to follow these guidelines will result in the hair extensions becoming damaged.
Again we have checked our system but are currently unable to locate your order. Could you please reach out to our customer care team at luxebyshe@mail.com so we can look into this further for you?
We’d really like the opportunity to review this properly and assist you.
Kind regards,
Customer Care Team
Luxe by She
So far I’ve had the best experience…
So far I’ve had the best experience they have helped me colour match and customer services are very helpful when needed x
October 26, 2025
Unprompted review
Reply from Luxebyshe
Hi Harley,
Thank you so much for your lovely review!
We’re thrilled to hear you’ve had such a great experience and that our team could help with your colour match. Your kind words mean a lot to us ⭐️
We really appreciate your support and look forward to helping you again soon!
The Luxe by She Team
Amazing customer service
Amazing customer service and the quality of the hair is amazing. It’s so soft and sleek I would not go anywhere else. there’s a lot of shades to choose from so definitely one for anyone.
October 25, 2025
Unprompted review
Reply from Luxebyshe
Hi Millie,
Thank you so much for your wonderful review! We’re thrilled to hear you’re loving the quality of your hair and that our customer service has been helpful. It’s great to know you’re enjoying the range of shades too!
We really appreciate your support and look forward to serving you again soon.
The Luxe by She Team
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I've been waking 10 days so far does my…
I've been waking 10 days so far for my so described express order 1-4 days... and still nothing.. seemingly they send the hair from china .. missed my hair appointment as no hair arrived and cant get a reply.. scammers DO NOT BUY 🚫
October 10, 2025
Unprompted review
Reply from Luxebyshe
Hi.
Thank you for sharing your feedback. We’re very sorry to hear you are not feeling satisfied at this time.
We are a reputable hair extensions brand and we work tirelessly each day to build our reputation. Our customers satisfaction is very important to us.
We’ve checked our system but are currently unable to locate your order Could you please reach out to our customer care team at luxebyshe@mail.com with your order number and full name, so we can look into this further for you?
Our trusted manufacturer is based in china, as is many other big hair extensions brands. Our hair extensions are sourced from the highest quality human hair only and can last for many years to come due to the sheer quality. Please refer to the many positive reviews on here left by customers who have been wearing the same hair extensions for multiple re applications.
We work very hard along side our trusted manufacturer to ensure each bundle of hair is made from the highest quality hair only. Being completely transparent with our customers is very important to us here are luxe by she and the shipping policy page does include all of the information that our customers need to know.
The shipping service we offer is 1-4 working days express delivery.
Some bespoke items do need some production time and the length of this time will depend on the item however all the information relating to pre orders or bespoke items can be found on the website.
If your order was a bespoke item then the processing time needs to be taken into account.
We’d really like the opportunity to review this properly and assist you.
Kind regards,
Customer Care Team
Amazing quality hair
Amazing quality hair! Super soft and shiny! Wouldn’t use anything other than this make hair!
Great customer service and helpful team 🤍
Website is so easy to use and help find your perfect colour match!
10/10
Xxxx
October 17, 2025
Unprompted review
Reply from Luxebyshe
Hi Amy
thank your so much for taking the time to leave your positive feedback regarding your experience with us at luxe by she.
we work super hard behind the scenes to ensure the best service for all our fabulous customers.
Thank you
luxe team.
Reviewed my review - positive outcome
Much better customer service! 🙌🏻
After some back and forth, the Luxe by SHE team managed to address my concerns and have now fully resolved the issue. I really appreciate the time and effort they took to put things right. While I understand they are a small team, my only feedback would be to try and speed up the returns process and provide clearer communication throughout. That said, despite my rather persistent follow-ups, the team remained polite and professional at all times.
I had initially ordered two sets of hair and was disappointed to find that the colours I received looked quite different from those shown on social media. After returning the items and experiencing some delays, the team ultimately ensured my refund was processed and my concerns were taken seriously.
Thank you to Luxe by SHE for resolving the matter I do appreciate the professionalism shown, and I hope the feedback helps improve the experience for future customers.
October 17, 2025
Unprompted review
Reply from Luxebyshe
Hi Ami
Thank you so much for taking the time to share your detailed feedback.
We're glad we could resolve the issue and that you felt supported throughout the process. Your comments regarding returns speed and communication are very valuable, and we’ll use them to continue improving our service.
We appreciate your patience and understanding, and we’re happy that your concerns were addressed. Thank you again for your kind words it means a lot to our small team!
🌟The Luxe by She Team
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