Luxecare UK Reviews 

265
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, finding them easy to use for various personal care needs. Many highlight exceptional customer service, noting prompt, helpful responses and issue resolution. Reviewers also appreciate the fast, reliable delivery, with items arriving well-packaged and often quicker than expected. However, some customers noted delivery issues, experiencing significant delays or a lack of communication. A few also reported specific product concerns, like water flossers with weaker pressure or leaking nozzles, or found some features unsatisfactory. Others faced difficulties with customer service, including unresponsiveness or unresolved problems.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Reviewers mention positive feedback about quality, with many praising the head shavers and sonic toothbrushes... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing gratitude and describing... See more

User experience

Customers consistently note positive experiences with user experience, finding products like skullshavers and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting fast and rapid delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent sonic toothbrush that cleans superbly, looks great and has an amazingly long battery life; all at a very competitive price. However, there are too many functions, I just want to clean my te... See more

Rated 5 out of 5 stars

My Luxe Sonic toothbrush has been brilliant. It has really helped me with my gum weakness and made looking after my teeth a much more comfortable and pleasurable experience. The choice of cleaning... See more

Rated 5 out of 5 stars

I bought the Luxe Waterflosser a year ago to help clean around my braces and it his been brilliant. I have used it everyday and you wouldn't believe how much actually comes out from between your teet... See more

Rated 5 out of 5 stars

Absolutely Love Luxe Sonic Toothbrush Toothbrush! I’ve been using the LUXE Sonic Toothbrush for a few weeks now and I’m genuinely impressed! The deep and effective clean it gives is noticeable from... See more


Company details

  1. Health and Beauty Shop

Written by the company

Discover your ultimate self-care sanctuary with our premium personal care products.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

265 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(265)

191 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. I have received exceptional treatment from 2 or 3 companies over the past year and Luxe is up there with the best of them. Special mention to Peter who was prompt, professional and empathetic.
In a nutshell the product I ordered could not be used by my wife as she has a medical implant. This was not apparent until reading the detail in the instructions.
I reached out and, because of the circumstances, Peter arranged a pre-paid return which was collected from my house and then a prompt full refund on their receipt of the return.
It would have been good to know the product restrictions before ordering however the way Peter handled things was exemplary.
Luxe is now on our list of ‘preferred suppliers’

February 6, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

LUXE Water Flosser Support

My Water Flosser developed a fault, I contacted LUXE support via email and received a response within fifteen minutes on a Saturday informing me that a replacement unit is being sent from their warehouse.
Very understanding support team and excellent service.

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

A nice toothbrush

This is a nice toothbrush - easy and comfortable to use, good clean design, and does the job. I have used this regularly for a month now, with no problems yet. Don't be put off by the circular yellow plinth in the images - this is not part of the package.

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

I bought the Luxe intelligent Sonic…

I bought the Luxe intelligent Sonic Toothbrush + Travel case a few months ago. Its now my go-to toothbrush. It has a very good battery-life (rechargeable). Its light very fubctional and was a great price also. I'm very happy with this product

February 14, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Using the Luxe Sonic toothbrush is much more effective and enjoyable….you won’t be let down with your purchase.

Using the Luxe Sonic toothbrush is much more enjoyable than any previous experiences I’ve had with electric toothbrushes. I’m not sure whether it is the extremely high vibration spec or the easy to use small but effective brush head, but for my small mouth, I’ve never experienced something that thoroughly cleans my teeth and gums so well….it is truly a joy to use (and the cute animations on the display just add positivity to that experience).

I’m buying a second, just in case I ever lose the one I’m using!

February 7, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Easy ordering

Easy ordering, delivery on time.
The water flosser works well once you get used to using it. Messy process, best done over a sink or bath, but the results are good.

February 12, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Value and quality

Luxe offer great all round service with an easily accessible website and product selectionprocess. This and the exceptional quality and value of their product made the whole experience a pleasure.

December 10, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent customer service

Just had an issue with a Luxe Flosser I purchased, contacted Luxe support who replied almost immediately and are sending out a replacement, to add to their superb customer service they are also sending me additional Flosser heads as a free gift.
Never had service like this before from any company, can highly recommend Luxe as a business.

February 11, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look