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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was offered 20% off via a text message and it wont allow me to add it to my cart and it also said free shipping before I went in to place my order and ai didnt get free shipping.
Company replied
Earlier today, I thought I completed an order, but then got two emails stating that I still had items left in my cart. I am hoping that I didn’t order twice. I am looking forward to trying the product... See more
Company replied
Nice product but marketing is not reflective of the goods . Adverts suggest you will have two foundations and a third free or a third and fourth free but you then send a brush? I would like to attach... See more
Company replied
Company details
Written by the company
Our mission is to create easy-care, no-fuss products that let you look confident day after day. That's why we produce high-quality cosmetics for eyelashes and eyebrows. Our products have won several awards and are laboratory tested. All our products are vegan and cruelty-free. Every day we strive to improve every aspect of our brand and our customer experience.
Contact info
Germany
- luxecosmetics.de
3.4
Average
763 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordering was super easy
August 5, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for your feedback! We are thrilled to hear that placing your order was super quick and effortless. Providing a smooth, user-friendly shopping experience is always our top priority. We truly appreciate your support and look forward to serving you again soon!
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I love the foundations
I love the foundations, have had 2 different ones and just ordered the air ! the quality and customer service are very good as was the delivery.
August 5, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for your continued loyalty and for sharing your wonderful experience! We are thrilled to hear how much you love our foundations, customer service, and fast delivery speeds. Hearing that you decided to try our Air foundation makes us so excited for you. Thank you again for your support, and we hope you absolutely love your new purchase!
Honest advertisement of product & deal(s) presented.
Quick, clear concise info.
I sense no gimmicks, no twisting of my arm…..Plus I Love APPLE-PAY.
August 5, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for your awesome feedback! We are thrilled to hear that you appreciated the clear information and the seamless checkout experience with Apple Pay. Providing a transparent, hassle-free, and pressure-free environment for our customers is always our top priority. We truly appreciate your support and look forward to serving you again soon!
Good product but marketing is confusing for buyer
Nice product but marketing is not reflective of the goods . Adverts suggest you will have two foundations and a third free or a third and fourth free but you then send a brush? I would like to attach the pictures to demonstrate what I mean but sadly this site does not allow me to make attachments. The foundation. product itself though is a very product good and I would highly recommend. I could also not attach the £10 off voucher 🥲
August 5, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for recommending our foundation and sharing your praise for the product quality! We have taken note of your feedback regarding the promotional advertising and the issues you faced with applying your discount voucher. We truly appreciate you taking the time to share your experience, as it helps us review our messaging and improve.
I had no issues with ordering…
I had no issues with ordering everything went smoothly. I like the fact that you don't try to push items on you when you don't want them. Thank you bery much Susan Fidanza
August 5, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for your wonderful feedback, Susan! We are truly delighted to hear that your ordering process was smooth and seamless. Respecting our customers' choices and providing a comfortable, pressure-free shopping experience is always our top priority. We sincerely appreciate your support and look forward to serving you again soon!
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I had already bought the lighter shade…
I had already bought the lighter shade of this product previously (it's very nice...just a bit light) and this time I selected a darker option. It was very easy to choose the next shade and the ordering procedure was quick and simple. Hope that this time the package won't take quite as long to arrive.
August 5, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for coming back and sharing your experience with us! We are thrilled to hear how much you loved the product formula and how easy it was to select your new shade. We sincerely apologize for the delay with your previous delivery; we have reached out to you via email with a tailored solution for your order, which we hope will be helpful. Thank you for your continued loyalty, and we hope this package arrives in no time!
Seems to be open and honest addmarydoll
Seems to be open and honest add
I’ve been coned by lots if different products but this one was advertised well I’m just hoping it doesn’t disappoint
Looking forward to trying it out thanks
August 5, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for giving us the chance and putting your trust in us! We completely understand your caution after having disappointing experiences elsewhere, which makes your vote of confidence mean even more to us. We always strive for total honesty in how we present our products to ensure they deliver on their promises. We truly hope you love the results once you try it out!
The explanation of product
The explanation of product. The questions asked. Very good presentation.
August 5, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed the product explanation and overall presentation. Providing clear, detailed information so you feel completely confident in your purchase is always our top priority. We truly appreciate your support and look forward to serving you again soon!
Reply from Luxe Cosmetics DE
Thank you so much for your feedback! We are thrilled to hear that you found our website smooth and easy to navigate. Providing a fast, user-friendly shopping experience is always our top priority. We truly appreciate your support and look forward to serving you again soon!
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I love the appearance of the foundation…
I love the appearance of the foundation when first applying and it seems to be good for my skin as my skin looks healthier than it used to with other foundations. The color match is perfect to my skin tone. The only drawback is after a day at work it does not continue to be on my skin. By the end of the day, it has kind of worn off.
August 4, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for sharing such detailed feedback with us! We are delighted to hear that you love the natural finish, the great shade match, and how healthy your skin looks. We are sorry to hear it wears off by the end of your workday, and we recommend pairing it with a light setting powder or fixing spray to help lock it in all day without losing its glow. Thank you again for your trust and insightful review!
I love the Luxe foundation!
I love the Luxe foundation!! It's spot on, stays on.
July 21, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for your wonderful feedback! We are absolutely thrilled to hear how much you love the Luxe foundation and that it gives you the perfect match and long-lasting wear you need. Hearing that our products meet your expectations so completely means the world to us. Thank you for your support, and we look forward to serving you again soon!
Reply from Luxe Cosmetics DE
Thank you so much for your awesome feedback! We are thrilled to hear that your experience was so quick, smooth, and effortless. Providing you with a fast and seamless shopping process is always our top priority. We truly appreciate your support and look forward to serving you again soon!
Confusing & Tricky
The website is confusing and tricky. Tried to get me to order items I did not want. Made it difficult to get to the payment page for the item I wanted.
August 3, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Hi there, I’m truly sorry for the frustration this has caused you. We want to make things right, so I’ve personally sent you a message to get your details and look into exactly what happened with your order and our communication. Thank you for your patience while we fix this for you, we really appreciate you speaking up.
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easy to navigate and provided good…
easy to navigate and provided good details about the product.
August 4, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for your feedback! We are thrilled to hear that you found our website easy to navigate and that the product details were helpful and clear. Providing useful information and a seamless shopping experience for our customers is always our top priority. We truly appreciate your support and hope you love your purchase!
Reply from Luxe Cosmetics DE
Thank you so much for your awesome feedback! We are thrilled to hear that your ordering process was quick, easy, and hassle-free. Providing a smooth, seamless experience for our customers is always our top priority. We truly appreciate your support and hope you absolutely love your product!
easy to navigate
August 4, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for your feedback! We are thrilled to hear that you found our website easy and seamless to navigate. We always strive to provide a fast, user-friendly experience every time you visit. Thank you for your support, and we look forward to serving you again soon!
Reply from Luxe Cosmetics DE
Thank you so much for your feedback! We are delighted to hear that you found the entire process so quick, simple, and hassle-free. Our top priority is always to provide you with a smooth and effortless shopping experience. Thank you for your support, and we look forward to serving you again soon!
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Their quick easy and one thing I don't…
Their quick easy and one thing I don't get.... I buy quite a bit from this channel but they don't make postage payment very clear !!! Otherwise I have no complaints, will continue to buy their miracle items lol.
August 4, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for your support and for sharing your amazing enthusiasm for our products! We are thrilled to hear how much you enjoy shopping with us, but we truly appreciate your note regarding the postage payments. We will review how shipping details are presented on our channel to make sure costs are crystal clear before checkout. Thank you again for your continued loyalty and great energy!
Fast and easy
August 4, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for your wonderful feedback! We are thrilled to hear that navigating our website was smooth and easy for you to place your order. We are carefully preparing your color-changing foundation right now so it reaches you as quickly as possible. We can't wait for you to receive it and hope you absolutely love the results!
Easy navigation
It was so easy to navigate the website and order what i wanted.
Looking forward to receiving my order of colour changing foundation.
August 4, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for your wonderful feedback! We are thrilled to hear that navigating our website was smooth and easy for you to place your order. We are carefully preparing your color-changing foundation right now so it reaches you as quickly as possible. We can't wait for you to receive it and hope you absolutely love the results!
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