Luxe Cosmetics DE Reviews 

Sent the wrong item, complained and spoke with "Mario" who told me to use it anyway?! and try for a 30 day money back guarantee. The colour is too dark so I cannot use it and now they simply won't respond. I was happy to return and re order again what I did want but 4 emails later and I am just being ignored. Total scam, don't waste you're money, they don't know what they're doing and ignore customers

My parcel was never delivered despite having said so. I have emailed their company several times asking them to investigate but they never respond. On the website it says that their response time is 48 hours. I doubt i'll ever hear back from Luxe. I do however get inundated with spam from them.
EDIT:
Thank you for the response, I am not prepared to share my personal details online, however, here is the order number #LC181454UK. If you could provide an email address that will actually respond to me then I would be happy to share further information.

I placed an order with lux cosmetics on December 25th 2024 and the amount of $74.90, they took the money out immediately, of course, it is now January 12th 2025 and I have not received my order. The only way to contact them is by email and they keep telling me it's up to the transit company to update the transit status they keep saying give it a couple more days but I had enough already I think that I should have got it by now and then when I sent an email about just forget it I want a refund they don't respond...

Response to luxe:
Email associated: pattyd7781@gmail
Order Number: LCU788952
Name associated: Patricia DeCrosta
I hope you all make this right, I want a full refund, I don't even want your product anymore

Ordered the hair serum once the purchase was complete i found that the order reverted to an old shipping address. I immediately contact customer support to get it fix to be told that they couldn't find my order and would forward my email to another department. I have emailed 3 more times as there has been 0 communication from them since. They processed the order anyways and sent the items to the wrong shipping address. Now I'm out $60 and will most likely be fighting for a refund from a company that doesn't give 2 craps about it customers or customer service. NEVER AGAIN ordering from this terrible company.

Wish I read the reviews first, got sucked into the buy one get one free offer. The glue was jelly like and un usable. I have sent them an email and contacted on live chat and had no response. I've had better lash lifts from amazon

Feb Update:

Customer service has reached out asking for pictures and videos of the dried up glue. Won't let me attach a video to the email due to the file size. Pictures show that the glue is clearly dried up.
However, still waiting for a response from customer service.
Since writing this update, they have tried to flag my review as not genuine!! I have submitted proof of purchase to trust pilot who have verified my purchase. Such poor customer service from luxe!

Update: I finally received it on January 29,2025. I haven't opened them yet, so I'll update again to say how it goes because I saw in some reviews that it arrived unusable and dried out. But I wanted to update my review to tell you I got it. They didn't ship it until December 17 because I see the postage stamp date. That was 15 days after I made my order. So it took almost 2 months to get it from the time I ordered on Dec 2,2024 to now. There was a postal strike in Canada in December so I can agree that that delayed it. But I thought they just took my money because everytime I contacted LUXE they sent back a generic message which didn't tell me anything
I ordered their lashsets on December 2,2024 and still almost halfway into January I never received it.and they lied and said they shipped it and gave me a tracking number that just shows it is processing after more than a month. I ordered something from another company that also ships from China and it got here in 2 weeks. There's no excuse for LUXE to take so long to ship. It's been 5 weeks now. Anytime I contact them through email they send me a generic email back with the same (fake) tracking number. I contacted them again and now they ignore me. So since they're being so unprofessional, I will now get my credit card company to do a charge back on them.

Good results. Slow customer service. Inadequate instructions. Impossible not to get chemicals in eyes which is a concern. Because of the safety concern about product getting into eyes, I'd not recommend.

I wrote a review previously giving one star. This was mainly due to the lack of communication. I had a great experience when I placed before and I really liked the results from the product. My new order has arrived and both sets are there, I have checked the adhesive and that seems to be fine. I wanted to change the review given the product and the buy one get one free was fulfilled. I have kept two stars off as I am still not happy with the lack of communication after purchase. Hopefully this is something you can work on.

Don’t waste your money.
I took a chance to order the lash lift because of the exceptionally amazing deal ignoring all the terrible reviews and well they were all true! I ordered my product Dec 1 2024 and I have still not received it. I reached out to customers service which you are speaking to AI , you get a generic automated response that your package has been shipped. Once I asked for a refund random they just stopped responding.

Update Jan 23 2025 -I finally received my product two days ago ( two months later). The lash tint and lift works relatively well except the eye pads don’t stick properly. However, due to the exceptionally terrible customer service I will never order from here again.
From what I had learned after having to call DHL (the courier) directly , they let me know the package was on hold due to the postal strike and would not be released until January

Regardless @luxe what a useless customer service team you have!

I was really confused reading all the negative reviews on here! It seems to be that many people are disgruntled about lengthy delivery times around the Christmas period. I didn’t share this experience, actually I had a great experience. Tracking took a while to update but nothing unusual about delivery times around the festive period.
In terms of the product I am really impressed. It came in lovely packaging and I took advantage of the lash lift kit with the free tint kit.
I always get lash lifts but recently changed provider and have been unsatisfied with the results so decided to try it myself after seeing Luxe all over social media.
The kit contains everything you need with various sized pads and applicators. The glue could be better as the silicone pads were very fiddly to get stuck to my lids and I felt I was using quite a bit fi get lashes to stick to the pad (i ended up using some silicone tape to help the pads remain in place at the corner of my eyes!).
That being said though, the results were brilliant, I’m very pleased with the lift and curl achieved and will 10/10 continue to use Luxe Lash Lift Kits.
Note - I ordered from luxe-cosmetics.uk

Rubbish been so excited to use the lash lift set and glue was rubbish not sticking the pads for the eyelash lift was not sticking so.i used the glue on the back and still not sticking and made a hot burning feeling and red on my eyelid would avoid at all costs want my money back and a reply would be nice.

Received moldy hair serum. 3 months later still chasing refund for it and nothing. They keep telling i will receive it within 7 working days and so on.
No one have even tried to contact me as your response says..
So frustrating as i have sent emails again with all details I have, pictures of item, email responses, refund promises.. etc.

Ordered December 21, 2024. I have used the tracking number they sent me and it says "order ready dec 21". No update since then. I emailed them to ask where my order was. I received a response telling me to track my package using a link they gave me. They said they'd ask someone else about my order on December 28, 2024. I have heard nothing since then. I emailed again January 1, 2025. No reply yet today on January 2, 2025. You'd think my items would have at least moved by now. Nothing. "Order Ready Dec 21" is all it shows.

Update- Order finally showed up 1/13. Items in the kits look great! I am definitely excited to use everything! Adjusting the amount of stars for now. Will update after use. Timely shipping with updates would greatly improve customers experiences. Customer service needs improvement- need to follow through with what customers are told.

I ordered on the 28th of Nov and still have nothing. Emailed three times now and no response at all.

Update- I received my order well into January
and the product was unusable. I had a response but it wasn’t useful and I eventually got fed up and threw product away.

Luxe is the best company i have used for my lash lift kits. The buy 1 get 1 free system is so worth it as the results from the lifts are more than amazing 😍 I am obsessed, I use them for my professional business and love the results are always on point! defo recommend!!

I ordered my Luxe kit Order #780069 as a Christmas present on 12/18/24 when they were advertising 2 day express shipping for Christmas. I recived a text on 12/23/24 that my order was out for delivery - a little late, but at least in time for Christmas or so I thought. When it didnt come on the 23rd i reached out to the vendor. I told them it was a Christmas present and i needed it for Christmas. I was told my issue would be addressed. On Dec 26th I recived an email that my item was shipped from the warehouse. Christmas express shipping, what a joke. Update: as of April 27th, 2025. After multiple emails back and forth in January 2025 Luxe agreed to provide a refund for my purchase. After further back and forth they even provided me a free return shipping label. I returned the product to them using their free return label - the tracking # of the Luxe return label #9434611105502330117598 confirms they recived my completely unopened package back on Jan 22nd, 2025. I also wanted to add my Luxe order # here: 780069. I have followed up many times between the end of Jan through April 27th - at first customer service replied saying they are looking into my refund and eventually they just stopped replying to my requests for status of my refund. Their last reply that they will look into my refund status was on Feb 24th, 2025 and I have requested status four times after that - the last being today April 27th, 2025. I looked through my correspondance with customer service and it looks like most if not all my customer service contact has been with a person named "Jersey".

Order end of November and nothing has arrived. Just “in transit”. I’m assuming this is a scam based on other reviews saying they didn’t get their order. No reply from Luxe through email or FB. Will need to dispute the charge if they do not resend. I can’t recommend this company.

Can be fiddly and takes about 30 mins all up, but worth it! Works so well - my lashes have stayed very curled for 3 weeks now. Works much better than than the only professional eyelash perm I've had which cost more than this whole kit and I couldn't even tell my lashes were curled. This is very noticeable to me and my eyes look very lifted, almost like I have falsies on (I wear with mascara).

I received my 2for1 boxes, however it's more like 2for0, as the adhesive does not work. I've had a set before, and it worked fine, so it seems like there is an issue with the latest batch, (as per another review in here, someone had the same issue). My biggest disappointment is the fact that I emailed the company and I'm simply being ignored.

Ordered 11/30 with premium shipping and tracking showed movement until 12/13 and nothing since. Just says in transit. It entered the US weeks ago so I should have it by now. It’s odd that I can’t pull up my order number, but can only use a tracking number. I have reached out to customer service a few times and they do respond quickly, but just tell me to check the tracking and that’s it. I want my money back because I don’t believe there was ever an order sent out.

Thanks you for your reply - Order # LCU732496