I have bought a lot of 'hyped up' products in the past. I was pleased to find that Luxe colour match foundation lived up to it's hype. It does match my skin tone and lasts all day without caking or go... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Enjoyed the product. Works well with my mature skin. The only thing I didn't care for was the container. It quit pumping and I could not access much of the product left in the container.
Company replied
As my skin has changed with age, the make up I was using in my 30’s/40’s just wasn’t working any more. I gave Juxe a try and really like the way it covers, blends, and settles on my skin. It is light... See more
Company replied
I ordered a lash package, and my eye got irritated and I couldn’t use the product. The customer service was friendly and my money is refunded with no issue. Update: thanks for your reply, here is t... See more
Company replied
Company details
Written by the company
Our mission is to create easy-care, no-fuss products that let you look confident day after day. That's why we produce high-quality cosmetics for eyelashes and eyebrows. Our products have won several awards and are laboratory tested. All our products are vegan and cruelty-free. Every day we strive to improve every aspect of our brand and our customer experience.
Contact info
Germany
- luxecosmetics.nl
3.7
Average
112 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great coverage with the product and…
Great coverage with the product and very smooth texture that does not crease in my lines.
May 24, 2026
Unprompted review
Reply from Luxe Cosmetics NL
Thank you so much for the fantastic feedback! We are absolutely delighted to read that you are enjoying the great coverage and smooth texture of our foundation.
Knowing that it wears beautifully throughout the day without creasing into fine lines is exactly what we aim for. We truly appreciate your support!
Advertisement
I really like the products, terrible shipping.
I really like the products. The foundation does what it says. My only problem is they have great sales, but when you order through the website it takes forever to receive your order. I placed a pre order on 5-3-26 it said it would be shipped on 5-20-26. I was able to check on tracking info through the website and it has not been shipped yet 5 days after it was supposed to be shipped. I still don't know when I will get it. The same thing happened the first time I placed an order
You always get the high demand excuse. When you run a BOGO sale you should expect high demand and plan accordingly. This is the kind of thing that puts a sour taste for me to ever order again. It's a shame because you do have a good product.
May 2, 2026
Unprompted review
Reply from Luxe Cosmetics NL
Thank you for being a returning customer and for your honest feedback. We are absolutely glad to read that you like our products, but we deeply apologize for the frustrating delay with your pre-order from May 3rd.
You are completely right, and we hear you loud and clear: running a major BOGO sale requires proper planning, and relying on the "high demand" excuse is not fair to you, especially when this is your second time facing the exact same shipping issue. Your frustration is entirely justified, and we hate knowing this has left a sour taste.
We want to look into your order immediately and get you an accurate update on your shipment. Could you please reply here with your order number? We will prioritize your case right away to find out what is holding it up.
Thank you for calling us out on this so we can improve our logistics. We truly appreciate your patience and hope to turn this experience around for you.
This foundation is fantastic
This foundation is fantastic. Light not heavy. Blends perfectly and evens out skin tone. Most foundations I have used are heavy and have an orange tone. The buy one get one free offers, allow for a budget friendly choice in full coverage foundation for mature skin. I highly recommend.
January 31, 2026
Unprompted review
Reply from Luxe Cosmetics NL
Thank you so much for this wonderful recommendation! We are absolutely delighted to read how much you love the foundation and that it blends perfectly to even out your skin tone without that heavy, orange look that other brands can have.
We are also thrilled to know that our Buy One Get One Free offers help keep our full-coverage formula budget-friendly for your mature skin routine. Thank you for your amazing support!
It took me a little back and forth in…
It took me a little back and forth in my head on which I liked better. I am now a happy Luxe customer.
I don't feel like im wearing foundation anymore. With the other brand my eyes burned and it would splotch and look terrible before the end of the day. Luxe is easy to apply, doesn't irritate my eyes and doesn't feel thick and heavy. The 2nd time I used Luxe I got compliments on how great it looks. Natural, light, easy to apply, lasts all day...I like looking younger and Luxe has done it. Age 50
May 8, 2026
Unprompted review
Reply from Luxe Cosmetics NL
Thank you so much for taking the time to share your experience! We are absolutely thrilled to read that you are now a happy Luxe customer and that our foundation has made such a positive difference for you.
Hearing that it feels wonderfully light, doesn't irritate your eyes, and has already brought you compliments on your very second use is amazing. We love knowing that it gives you that natural, youthful glow all day long. Welcome to the Luxe family!
Great for older skin!
At 73 years of age, I love this foundation. It is so smooth and flawless and makes my skin look better than ever.
Glad I came across this and have ordered more so I don't run out.
Judy S. South Australia.
May 11, 2026
Unprompted review
Reply from Luxe Cosmetics NL
Thank you so much for sharing your wonderful experience all the way from South Australia! We are absolutely delighted to read that at 73, our foundation keeps your skin looking smooth, flawless, and better than ever.
Knowing that you glad you found us and have already ordered more to stock up is the highest praise we could ask for. Thank you for your wonderful support, and we hope you continue to love the results!
Advertisement
I am 72 years old and this is the BEST…
I am 72 years old and this is the BEST foundation I ever used! I love it! Just one bad thing no matter how many times I tried I couldn’t use my gift card- I previously bought the BOGO- and the message said a discount couldn’t be used. I just ordered it again- but couldn’t use the gift card.
May 24, 2026
Unprompted review
Reply from Luxe Cosmetics NL
Thank you so much for your wonderful words! We are absolutely thrilled to read that at 72, this is the BEST foundation you have ever used and that you love the results so much.
We are very sorry for the frustration regarding your gift card. Our system typically limits the use of multiple promotional codes or gift cards during special sales like the BOGO (Buy One, Get One) offer. However, we want to make sure you can use your gift card on your recent purchase or a future one.
Thank you for your loyalty and for your new order!
Luxe Colour Changing Foundation
Great website - easy to negotiate and simple to order.
Nice to be able to view demonstration videos of women with different complexions using the product.Helps greatly when choosing a shade.
Lovely light foundation that truly does what is advertised!!!
May 4, 2026
Unprompted review
Reply from Luxe Cosmetics NL
Thank you so much for this wonderful feedback! We are absolutely delighted to read that you found our website easy to navigate and that the demonstration videos were helpful in choosing your perfect shade. We love showing how our product works on different complexions!
Knowing that you find the foundation beautifully light and that it truly delivers on its promises means everything to us. Thank you for your support, and we look forward to your next visit!
Loving this
Loving this. Tried the original in the bottle, which I didn’t rate so that ended up in the bin, but the new one suits me to a tee. The brush is perfect for application too so have just ordered more.
May 24, 2026
Unprompted review
Reply from Luxe Cosmetics NL
Thank you so much for sharing your experience! We are absolutely delighted to read that our new version suits you to a tee and that you are loving the results this time around.
We always listen to our customers' feedback, so it is wonderful to know that the new packaging and the application brush made such a positive difference for you. Thank you so much for giving us another chance and for your new order. We hope you continue to enjoy it!
Great Product
Love the face cream, it looks so natural and 50 SPF, will never go back to a regular foundation.
May 24, 2026
Unprompted review
Reply from Luxe Cosmetics NL
Thank you so much for the wonderful feedback! We are absolutely thrilled to read how much you love the cream and that it has successfully replaced your regular foundation.
Providing that beautiful, natural look combined with essential SPF 50 protection is exactly what we aimed for. We are incredibly grateful for your loyalty and look forward to your next visit!
Advertisement
Beautiful foundation
Beautiful foundation. Excellent coverage that doesn't just fill in the lines. At 74 years old, I have finally found something that works great. Even my husband noticed the difference and complimented me on my makeup. Said it looked so natural. Very happy!
May 1, 2026
Unprompted review
Reply from Luxe Cosmetics NL
This is such a heartwarming review! Thank you so much for sharing your experience. We are absolutely delighted to read that at 74, you have found the perfect foundation that offers great coverage without settling into fine lines.
It brings a huge smile to our team to know that even your husband noticed the difference and complimented your natural look! Thank you for choosing Luxe Cosmetics, and we wish you many more beautiful days ahead.
Love the product
Love the product! Wish it didn’t take so long for delivery
May 13, 2026
Unprompted review
Reply from Luxe Cosmetics NL
Thank you so much for your feedback! We are absolutely thrilled to read that you love the product.
At the same time, we sincerely apologize that the delivery took longer than expected. We are constantly working with our shipping partners to speed up our delivery times and ensure a better experience. We truly appreciate your patience and hope to serve you even better next time!
Love the luxe foundation
Love the luxe foundation , bought 2 previously when on offer and was prepared to be disappointed but was pleasantly surprised . Just order 2 more shade medium and like the look of the new packaging . I didn’t have any problems with the old apart from the lids didn’t stay on when transporting so the tubes look much more travel friendly . Thank you
February 1, 2026
Unprompted review
Reply from Luxe Cosmetics NL
Thank you so much for this lovely review! We are absolutely thrilled to read that you were pleasantly surprised by our foundation and that you love it enough to order two more tubes.
It is also wonderful to know that you like the look of our new packaging. Making the product more travel-friendly and practical was exactly our goal when designing the new tubes, so your feedback means a lot to us. Thank you for your continued support, and we hope you enjoy your new order!
It truly does blend and color match my…
It truly does blend and color match my skin. It does work best with the primer. My skin looks great all day. I am happy to see new packaging because the bottle and pump completely failed, I look forward to receiving my next order.
April 1, 2026
Unprompted review
Reply from Luxe Cosmetics NL
Thank you so much for your wonderful feedback! We are absolutely delighted to read that our foundation blends perfectly with your skin tone and keeps your skin looking great all day, especially when paired with our primer.
We also appreciate your honesty regarding the previous bottle and pump. We always listen to our customers, which is why we upgraded to the new packaging to ensure a much better experience. We look forward to delivering your next order soon!
Advertisement
Best foundation ever!
I love the fact that I don't need to battle with trying to find the right shade of foundation anymore! We all have a different undertone throughout our face and this will adapt to match all of them in one application. I also love the fact that it doesn't settle and become cakey, but instead smoothes out my complexion. Best foundation ever!
May 23, 2026
Unprompted review
Reply from Luxe Cosmetics NL
Wow, what an incredible review! Thank you so much for sharing your experience. We are absolutely thrilled to read that our foundation has put an end to the struggle of finding the perfect shade and that you love how it adapts beautifully to your unique undertones.
Knowing that it keeps your complexion smooth and cake-free all day is exactly what we aim for. Thank you for calling it the "best foundation ever"—your support means the world to us!
Great product and excellent customer…
Great product and excellent customer service
May 23, 2026
Unprompted review
Reply from Luxe Cosmetics NL
Thank you so much for the wonderful feedback! We are thrilled to read that you are happy with both our products and our customer service team.
Your support means a lot to us, and we look forward to serving you again soon!
Amazing color changing foundation
I have only used the color changing foundation. But I am sticking with it… I love how it looks so natural but at the same time makes me look younger. I have ordered my second two tubes and waiting for delivery.
I highly recommend trying this brand…
March 10, 2026
Unprompted review
Reply from Luxe Cosmetics NL
Thank you so much for this wonderful recommendation! We are absolutely delighted to read how much you love the Color Changing Foundation and that it gives you that natural, youthful glow.
We are so grateful for your loyalty and your second order. We hope your new tubes arrive very soon so you can keep enjoying the results!
Fabulous
I was very hesitant at first because I had tried so many foundations and none seemed to work. I received my order and tried it and what a difference I saw in the application and the effect. I loved it. It went on very smoothly and did not cake up or crease in my skin. I am 65 years old and finally they made a foundation that works. I ordered another batch so that I don’t run out. It is definitely a foundation everyone should use.
May 22, 2026
Unprompted review
Reply from Luxe Cosmetics NL
Thank you so much for sharing your wonderful experience! We are absolutely thrilled to read that our foundation has made such a difference for your skin and that it provides the smooth, flawless finish you were looking for.
Knowing that you decided to stock up on another batch is the greatest compliment we could receive. Thank you for your trust in Luxe Cosmetics, and we hope you continue to love the results!
Advertisement
I placed my order on May 11th
I placed my order on May 11th. Today is May23rd and I have not received your order yet...but you want A Review???
Order #LF496629
May 10, 2026
Unprompted review
Reply from Luxe Cosmetics NL
We are truly sorry for the delay in your delivery and completely understand how frustrating it is to be asked for a review before your order has even arrived. These review invitations are sent out automatically, and we sincerely apologize for the bad timing.
We want to check the status of your shipment right away. Could you please provide your order number here, so we can track your package and give you an immediate update?
Thank you for your patience and for letting us know about this.
Great!!!!!
May 8, 2026
Unprompted review
Reply from Luxe Cosmetics NL
Thank you so much for the amazing feedback! We are thrilled to hear that you are happy with your experience.
We look forward to welcoming you back to Luxe Cosmetics soon!
Did not receive the product
Did not receive the product. Emailed waiting for a response. Want my money back.
May 3, 2026
Unprompted review
Reply from Luxe Cosmetics NL
We are truly sorry to hear that you haven't received your order yet and that you are still waiting for a reply. This is not the level of service we strive to provide.
We would like to look into this for you immediately. Could you please provide your order number here or send it via a direct message? Alternatively, you can reach out again to support@luxe-cosmetics.com so we can prioritize your case and provide a solution as soon as possible.
Thank you for your patience.
Best regards,
The Luxe Cosmetics Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.