Kelly was the BEST! Soo incredibly helpful, answered all of my crazy questions, helped me think about the possibilities for installation in the Loft, helped discern which color, stayed with me for ov... See more
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Help with finalizing orders, if the order quote didn't come from the person handling the order, any salesperson was happy to help finalize the purchase. Questions are answered honestly and thoroughl... See more
Beautiful inventory of unique pieces and easy to navigate website. Payment smooth and secure. Look forward to receiving my item. Edited to add:I received the vase sooner then expected and it is even... See more
Spent two days surfing the internet. Persistence paid off finding LuxeDecor. Kudos for your webmaster. Site great! Easy to navigate. Response to online chat sealed the deal.
Company details
- #76 of 165 best companies in Furniture Store
Information provided by various external sources
Welcome to LuxeDecor. LuxeDecor is the premier online showroom for luxury home decor & outdoor furniture, lighting, rugs, and home decor. Shop LuxeDecor Now!
Contact info
North Michigan Avenue 980, 60611, Chicago, United States
- luxedecor.com
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Website said 4-7 weeks
Website said 4-7 weeks. Confirmation says 6 to 10. Not too cool.
Durans
March 15, 2026
ease of purchase and excellent price
March 15, 2026
Great customer service
Asked for fabric samples and received them within a week to ten days. Made my choice easier to see the fabrics. Ordering was easy.
March 14, 2026
Got a great quote immediately.
Got a great quote immediately.
And purchased two chairs and a good price
March 13, 2026
“Kit” at Luxe Decor was excellent to…
“Kit” at Luxe Decor was excellent to work with —responsive and communicative.
March 13, 2026
Good Experience
The gentleman that helped me was AWESOME! He was very helpful and polite.
March 13, 2026
Very Good Buying Experience
The buy experience was very good. The proof is always in the delivery and service piece of the business.
March 12, 2026
Have not received the bed i ordered…
Have not received the bed i ordered ,when?? How long is it taking. A problem? O would like to know.
March 5, 2026
Quality Aluminum Table in a hard to find size.…
I searched many places for a 42" round aluminum dining table. It is not a popular size, and I was surprised how difficult it was to find. They had what I wanted as a "special order", and it is rated very highly for its quality. I hope it arrives as good as I expect it to be…. Addendum: As the table was still in production, for some reason I went back to the specs and noticed that it said there is no umbrella hole. The photograph did show an umbrella hole, which sent me into a panic because this is special order and it won’t be returnable I immediately called the manufacturer and luckily, I got it just in time, and they are able to accommodate my request. So when ordering please note, thelisting uses the same picture for both models, so be sure to check the SKU number. It should have a U at the very end if you want the hole.
March 7, 2026
Quick answer direct response
Quick answer direct response
On price as shown with discount
March 8, 2026
Website is easy to you
Website is easy to you. This is my second purchase-
Beautiful items well priced
March 6, 2026
The site drew me in with the product I…
The site drew me in with the product I was looking for and the promise of 10% my order, then when I submitted the “Welcome” code, it said it did not apply to this order. Felt a little scammy.
March 6, 2026
easy to work with and received…
easy to work with and received excellent customer service.
March 6, 2026
Shayla was the easiest representative…
Shayla was the easiest representative to deal with and she gave a quote fast
March 5, 2026
Unprompted review
Tony was extremely helpful to me by…
Tony was extremely helpful to me by providing information on available leathers for a chair I would like to purchase.
March 5, 2026
Unprompted review
My many questions were answered…
My many questions were answered successfully and professionally.
March 4, 2026
Quick fast and easy
March 4, 2026
Poor Communication and Delivery Time
I ordered these cabinets three months ago and no update and no delivery.
Communication is extremely poor and I hope they arrive and there are no issues because their customer service is non existent.
December 16, 2025
Reply from LuxeDecor
Dear Hans,
Thank you for your message. I’m very sorry for the frustration regarding your order. This is not the experience we want for any of our customers.
After reviewing your order, I see it was placed on December 16, 2026 for the Pulaski Hardwood Victorian Brown Curio Display Cabinet. At the time an order is submitted, our confirmation email includes the estimated lead time. As outlined in our Terms and Conditions, shipping timeframes are estimates provided by the manufacturer and may adjust based on availability. 30-Day Return Policy | LuxeDecor
On January 23, 2026, our team proactively contacted the vendor to reconfirm the status of your order. That same day, we emailed you with the manufacturer’s estimated ship date of the week of April 13. Our customer service team followed up again on February 25, 2026 to reconfirm that same estimated ship date. At this time, the order remains within the original estimated timeframe provided by the manufacturer.
To ensure you are receiving our communications, a member of our team will be calling you today to verify your email address. We also recommend checking your spam or junk folders in case any updates were filtered there.
We truly value your business and are here to help in any way we can. If you have any questions or would like to discuss your order further, please don’t hesitate to reach out through our Contact Us page or call us toll-free Monday–Friday, 9:00 AM–5:00 PM CST at 888-733-3201.
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