Luxelandscaping Reviews 11

Company looked good for work I wanted - namely to clear front garden of all plants and bulbs, replace all soil to a depth of 20cm, and then plant a lavender hedge for ease of maintenance. Review sites showed many happy customers. Proposal looked very professional, with a detailed plan so decided to go ahead, and they had a commitment to “deliver high-quality long-lasting work”. Unfortunately, what I received was the opposite.

Work was due to start on 7 April but 3 weeks before they asked for postponement as they'd double booked. On 12 April they turned up late as their van had broken down.

Work then started to remove plants and soil. I thought it strange that they hadn't bought a digger but the 2 lads worked hard by hand removing bushes and soil. I'd worked out they needed about 4m3 of soil removing and replacing so was confused that they only had a relatively small skip and only about 2m3 of replacement soil was delivered but assumed these “professional landscape gardeners” knew what they were doing.

However, it seemed they only removed about 5cm of soil and then dug a deeper trench for the lavender plants.

Then the plants arrived, but unfortunately, they couldn't get enough showing a lack of planning and not ordering in advance of the work - they had had 3 months!

The ones they planted looked excellent - bright green new shoots, however, there were only enough to fill two-thirds of the garden.

They then bought some more that were much smaller and looked totally different. They said they would grow to the same size over time, but it looked wrong and my neighbours commented how poor it looked. After one month the original plants are just about to flower, but the others have hardly grown at all.

Some additional lavender plants that I'd requested for a wider section were planted but as these were away from the trench they had to sit proud of the soil. Weeds are now growing from the soil that they left behind.

Tried to get the company to correct this and confirm whether they had done the work they specified in the proposal, but they now refuse to contact me. They had promised to return to transplant some of the lavender plants this week to mix the large and smaller ones in one hedge, but they never turned up.

It’s now up to me to do the transplanting. In hindsight I should have kept a close eye on what these “professionals” did, and refused to pay until I was fully satisfied with the work. I’ve asked for a partial refund, but to no avail.

I was considering using them to do some more work in the future, but now I would never trust them again, and I recommend potential customers give them a very wide berth.

Absolutely delighted with the work carried out by Luxe Landscaping. They tackled a comprehensive garden maintenance job including waste removal, weed clearance, tree and hedge trimming, and fence panel repairs.
From start to finish, the service was professional and efficient. The team arrived on time, worked diligently throughout, and left the garden looking completely transformed. What was previously an overgrown mess is now a tidy, well-maintained outdoor space.
The waste removal was thorough, all unwanted vegetation was cleared properly, and the tree and hedge trimming was done to a high standard with excellent attention to detail. The fence panel repair was completed seamlessly and looks as good as new.
Communication was excellent throughout the process, and the pricing was fair and transparent. The team was respectful of the property and cleaned up brilliantly after themselves.
Would highly recommend Luxe Landscaping to anyone needing garden maintenance work. Will definitely be using them again for future projects.
Fantastic job - thank you!

Harry did a first class job . Reliable and quick 👍

Harry was very reliable and very professional. Communications was excellent. I asked him to get my and my father’s gardens winter-ready and tidied up. I asked him to come back for a couple of things which he did immediately the next day without question. Both me and my father are very pleased with the work. Would definitely recommend. Really polite and very professional.

Harry & Sam completely transformed my drive way. Efficient clean and very friendly. A great service and very fair priced. I have rebooked already as I was very pleased with the results.

Great service first time with Harry and team will be calling him back in New Year very helpful cleaned up after they finished and we were very impressed with the finish and they were very polite

Harry was very efficient and did exactly as I asked. Clean and tidy area after her left and very satisfied.

Highly recommend Harry and his Luxe Landscaping team. Very professional, polite and reliable and have made my garden look amazing. Couldn't be more pleased and will only be using them in the future.

Harry was very friendly and provided a great service. Our garden looks amazing, would highly recommend and will be contacting him again in the future.

Harry has been looking after our garden and hedges for a couple of years now. He always turns up as arranged, is polite and thoughtful, and does a very good job for a fair and reasonable price. He recently replaced some fencing and went above and beyond to ensure we were happy. Nothing is too much trouble. Recommend unreservedly.

Harry and Sam are refreshingly dedicated to providing a good job and have done so on three occasions. Clearing our mother’s rear garden back in 2023 and returning this year to give it a spruce and tidy up. Even when a problem arose, Harry took time to find a solution and arrange for someone to come and clear a stubborn stump.
We then had them come to prune our magnolia tree, which was done and all debris taken away.
We wish them all the luck in their endeavours to build the service and highly recommended them.