Luxe Watches Reviews 

798
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Special shout-out to Charlie for helping me choose my dream watch. The whole experience with him was highly professional and smooth. Couldn’t recommend Luxe Watches more!

Rated 5 out of 5 stars

I purchased the Omega Seamaster 007 Commander’s Watch Limited Edition from Luxe Watches. I am extremely pleased with both the watch and the high level of service I received. The wrist-piece is beautif... See more

Rated 5 out of 5 stars

Dealt with Charlie recently on two watch purchases. Service was exceptional and the watches both arrived when he said they would and were outstanding!! Thanks Charlie

Rated 5 out of 5 stars

Had a brilliant experience with Luxe Watches. I was on holiday when I suddenly realised my watch insurance had expired, proper panic moment. I gave them a call expecting to wait the couple of days m... See more

Company details

  1. Watch Store
  2. Boutique
  3. e-Commerce Service
  4. Jeweler
  5. Jewelry Appraiser
  6. Watch Repair Service

Written by the company

Defined by ten years of industry expertise and refined by a passion for a bespoke and first class service – Luxe Watches is the luxury watch specialist you can trust. Founded in 2011, Luxe Watches supplies beautifully crafted classic and contemporary new and pre-owned timepieces to be cherished for years to come. We were born out of a love for craftsmanship and the desire to provide a personalised service were collectors and enthusiasts alike could buy and sell premium wristwatches. We pride ourselves on the array of illustrious and prestigious watches within our collection, from brands such as Rolex, Piaget, Richard Mille, Patek Philippe and more. Our Core Values Whether you are shopping online, over the phone or visiting us at our Epping boutique, at Luxe Watches we strive to deliver the highest standard of service and customer care. Transparency and honesty lie at the heart of our company and our in- house team of experts have the experience, knowledge and passion to help guide you through the process of choosing your dream timepiece. Authenticity Guaranteed Thanks to Luxe Watches combined years of experience in the industry, we have a trusted relationship with a global network of expert dealers, wholesalers and manufacturers. This alongside our rigorous quality control process means we only ever sell authentic pieces. Our Commitment All Luxe Watches timepieces come with a 24 month comprehensive Luxe Watches warranty, in addition to any remaining warranty from the brand manufacturer. If through no fault of your own your watch stops working as it should, we will repair said piece in a timely manner. Renovation & Repairs At Luxe Watches our talented team of expert in-house watchmakers are on hand to carry out a vast range of unparalleled aftercare services. We are able to undertake almost any repair across all makes and models, from replacing a worn out strap, to repairing a damaged bezel.


Contact info

4.8

Excellent

TrustScore 5 out of 5

798 reviews

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No recent history of asking for reviews

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4.8

All reviews

(798)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent communication

I noticed a small typo on the watch valuation that Oliver sent to me. This was resolved very quickly with excellent communication throughout. Would recommend this service.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic through out

Absolutely fantastic communication
They really stepped up the game to get me what I wanted at the price I wanted to pay
Items arrived the following day double boxed and packed well with tracking through out
Items arrived as in the pictures and description if not better 😁

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Charlie was personable and engaging it’s not just about selling. Knowledgeable about all watches and will be visiting again.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

My watch came out like new!

Went to collect my refurbished 2018 Yachtmaster and whilst there mu husbands watch was a bit loose, so Oliver removed a link there and then. The Yachtmaster came out like brand new - Excellent Service

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Just bought a Patek from Arif at Luxe…

Just bought a Patek from Arif at Luxe watches. The quality and service was nothing short of 5 star. There was no hard sell at any point. All of the information I needed was at hand and it was provided to me without even having to ask. They have a range of watches and jewellery to choose from and I’m sure they could find the item you are looking for if they didn't have it in stock. I ended up purchasing a beautiful pair of diamond earrings from them too for my wife’s birthday.
All in all I can’t rate them high enough. Well worth a visit on line or in store!!

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

Not impressed at all I ordered a watch…

Not impressed at all I ordered a watch via Chorno24 and they did not deliver.
I called thwm so many times and the service and lack of foĺlow up was so bad
I'm having to go through reclaiming over 18k fron an escrow account. I would suggest you avoid.

September 26, 2025
Unprompted review

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