Luxe Watches Reviews 

You really get the sense of a company's values and how it deals with customers when something goes wrong!
For me that was following the purchase of an expensive Patek Phillipe.
I was told over the phone that I had 14 days to return the watch if not satisfied, so I paid the deposit over the phone and the next day drove to the store 130miles away.
I'd researched the company, including looking at online reviews and even at Companies House to check they were genuine.
Having looked over the Patek in-store with a beautiful salmon coloured dial and described as "Excellent" on the Luxe website, I checked again that there was a 14day return period, and paid the full balance and bought the watch.
That weekend as this was my first Patek Phillipe watch and I needed re-assurance, I went to the Patek Salon in Bond street. They pointed out that the 18Carat, PP&Co and 750 Hallmarks were worn away and the watch had probably been over polished. I should perhaps have known to look for these when buying the watch, but being my first Patek watch I was not aware of these hallmarks. I decided that the watch wasn't right for me and the next day emailed Luxe watches that I would return the watch. I went back to the store in Epping and returned the watch and was given a credit note and was advised that once the watch had been checked over their accounts team would be in touch.
This is where my problems began. 1 week later and as I had no contact from Accounts I phoned the store and was told that I needed to deal with their Accounts team and I could only contact them by email.
What followed was a frustrating and anxious 10days of many un-answered WhatsApp messages to the sales person, phone calls to the store and emails. Eventually I was told that the 14days return period didn't apply as I had gone into the store and purchased the watch. i.e. Distance Selling Regulations didn't apply.
I raised a complaint, and informed them that I had been told by the sales person that I had 14days to return the watch.
My anxiety grew as this was an expensive watch and I wasn't happy that a watch described as "Excellent" would not have all its Hallmarks. It was my first Patek and I worried that I was going to learn a very expensive lesson and be left with a £27500 Credit note that was no good to me.
The sales person I had initially dealt with was on Paternity leave and this is perhaps why things were so dragged out.
Eventually I was contacted by the Accounts team and thankfully told that the company would accept my version of events i.e. that I had been given a 14 day return period. Therefore the company & its directors had agreed to provide a full refund back to my credit card.
The refund arrived as promised a few days later.
Subsequent to all this I requested a call to speak with someone senior and to share my customer journey and experience. The manager who called took on board all my feedback and was apologetic.

Back to my first line.... Lots of things went wrong, but Luxe watches respectfully accepted my version of events at face value, provided a full refund and have gone further to the point that I am happy to rate the company as excellent.
Thank you to the whole team but especially Jason, Charlie and Andrew.

Really straightforward and easy to deal with. Great service

My experience with Luxe watches has been great, I dealt with Charlie and the Rolex was as described in pristine condition I am so happy with it. Delivery was next day as promised, fab service!

Easy and smooth transaction. Saw the watch online in the morning, called up the shop and Charlie answered. He gladly answered all of enquiries. Drove to their place later, viewed the watch in person then bought it. The shop has a very nice ambiance and very professional. Definitely highly recommended 👍🏻

Great experience at Luxe watches showroom today cannot fault the customer service and comfortable experience, puts the likes of the uncomfortable traders at hatton garden to shame . Look forward to a future purchase here .

Fantastic service, great response time.

They repaired my father’s antique Rolex which needed a lot of work. I was a little nervous not sending it to Rolex direct but couldn’t be happier. It looks like new and far better value (& quicker). Can’t recommend highly enough.

Great watch valuation service. Speedy response with certificate. Will definitely use again,

The customer service was excellent and turn around time was fast.

I called and inquired about a watch and Arif was able to source it the very same day, and within a few days I had my watch.

I highly recommend

Excellent service from George and Charlie at Luxe watches. The service and repair of my1968 Datejust was fantastic. A great company who I highly recommend !

Fast watch valuation. Easy to complete. Polite staff. Highly recommend!

Amazing service and 1st valuation is free! The staff are friendly and very knowledgeable.

Fantastic and speedy service. I requested a watch valuation form Luxe, I was taken away by how quick they were.

Definitely a thumbs up from me for Luxe Watches!

Communication and service was great as before. Thank You

Fantastic quick turnaround on insurance valuation for my submariner. You’ll certainly have my business in future.
Great service guys, thank you.

Quick online valuation. Oliver at Luxe Watches was very helpful in providing a remote valuation of my A Langhe Sohne for insurance purposes. I would return for future work.

I sent my Cartier watch for a repair and I cannot fault the care, communication and standard of work done. Would highly recommend.

I sold my watch on consignment with the team at Luxe watches and they were very professional and did a great job of marketing the watch and selling it within a few weeks. I got a good price for it and will be sure to use them again. Thanks to the team!

Charlie was Incredibly helpful and made the full experience hassle free. Easy communication over the phone along with some photos and a video showing the watch’s condition. I’ve purchased my first Rolex here and wouldn’t want to go anywhere else!

Thank you!

Very fast and efficient service for remote valuation. Highly recommended