Luxfords Reviews 

115
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and crew for being exceptionally professional, friendly, and supportive from the initial quote right through to the final box. People frequently note that the team works incredibly hard and handles every request with a positive attitude. Some people also felt that the company successfully takes the stress out of moving day through careful planning. Consumers are particularly impressed by the efficient packing services and the great care taken with fragile items. Reviewers emphasize that nothing is ever too much trouble for such a reliable and organized team.

Reviews shaping this summary

Rated 5 out of 5 stars

From the initial quotes from Chris, and the actual move, which took five days with the support of John, Jamie, Ryan and Louis, Luxfords were fantastic. They were all professional, friendly, su... See more

Company replied

Rated 5 out of 5 stars

We have used Luxfords for many years for all our removals and storage needs. They’ve been consistently excellent every single time. Moving can be stressful but they make the whole process feel orga... See more

Company replied

Rated 5 out of 5 stars

We moved about 130 miles and used Luxford's full packing/unpacking service. All the staff were professional and courteous as well as really hard working. Our belongings were packed securely and ever... See more

Company replied

Rated 5 out of 5 stars

Friends recommended Luxfords, but they had last used the company some 25 years ago! We took a chance that nothing had changed in that time and we were right to do so. An excellent job carried out on t... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

115 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(115)

27 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Completely stress free !

We recently used Luxfords to move us from Surrey to Dorset , and I cannot fault their service .They were accommodating and professional from start to finish , and their flexibility around our ever changing completion date was extremely helpful .If you are looking to move in todays challenging climate I can honestly say you need to remove as much stress as possible , so I would highly recommend using Luxfords .

November 5, 2025
Unprompted review
Luxfords logo

Reply from Luxfords

Thanks Martin for your fantastic 5 Star Review. I’m delighted to hear how impressed that you have been with the service provided by the team. Your recommendation is greatly appreciated. Kind Regards. Colin Craib. General Manager

Rated 5 out of 5 stars

Outstanding service

The professionalism of all the Luxfords staff was exceptional. The removal men were all very polite, considerate and worked really, really hard both packing and moving. They went the extra mile and truly made a move that was particularly emotional as easy as it could have been. I really cannot fault the service I received. Thank you.

October 31, 2025
Unprompted review
Luxfords logo

Reply from Luxfords

Thanks for your excellent 5 Star review. I’m delighted to read that the team alleviated some of the stress at a difficult time. Best wishes in your new home. Kind Regards. Colin Craib. General Manager

Rated 5 out of 5 stars

Great experience

We have done many times house move and Luxfords by far is the best. Sam the operation manager has been very polite and helpful in accommodating our requests. On the day of move, the crews are extremely professional and efficient, from loading our items to dismantling our furniture. You don't feel stressed or worried using this company.

October 17, 2025
Unprompted review
Luxfords logo

Reply from Luxfords

Thanks Henry for your fantastic 5 Star feedback. I’m pleased that Sam and the Move team helped alleviate the stress. Kind Regards. Colin Craib. General Manager

Rated 1 out of 5 stars

Really bad experience

Really bad experience. Aggressive and abusive driver. No consideration for pedestrians. Almost tried to run me over as I dared to challenge him.

October 29, 2025
Unprompted review
Luxfords logo

Reply from Luxfords

Can you please send an email to colin@luxfords.co.uk with more information so that I can investigate. Kind Regards. Colin Craib. General Manager

Rated 1 out of 5 stars

Aggressive driver

Aggressive driver, happy to park illegally, block pavements for pedestrians and then verbally abuse people.

October 29, 2025
Unprompted review
Luxfords logo

Reply from Luxfords

Can you please send me an email to colin@luxfords.co.uk with more information so that I can investigate. Kind Regards. Colin Craib. General Manager

Rated 5 out of 5 stars

These guys and girls are just…

These guys and girls are just brilliant. They were so helpful when I was moving home, twice, nothing was too much trouble and I could call them up and pop in and collect stuff with fair notice. They helped me access my stuff and packed it all back up again for me! You get what you pay for and Luxfords is worth every penny.

September 1, 2025
Unprompted review
Luxfords logo

Reply from Luxfords

Thaks Adrian for your fantastic 5 Star Review which I have shared with the team. Best wishes. Colin Craib. General Manager Luxfords

Rated 5 out of 5 stars

An excellent company

Luxfords had been recommended. An excellent service. Packers were so friendly and incredibly efficient. Very very professional. Moving into the new house was excellent, boxes all labeled and placed in the correct rooms. They managed to dismantle the desk and put it together again. Nothing was too much trouble. No damage to anything. Highly recommend this company.

July 25, 2025
Unprompted review
Luxfords logo

Reply from Luxfords

Thanks Hilary for your excellent feedback which I have passed onto the team. Kind Regards. Colin Craib

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Competitive price as well.

I have no hesitation in recommending them as they were recommended to us.

August 26, 2025
Unprompted review
Luxfords logo

Reply from Luxfords

Thanks Nicholas for the 5 Star Rating and the recommendation. Kind Regards. Colin Craib

Rated 5 out of 5 stars

I am a repeat customer - this says everything

This is the second time I have used Luxfords. They were great the first time and they provided the same excellent service this second time. I don't intend to move again but have no hesitation in recommending them to others.

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Luxfords

Excellent service from Luxfords, who supported our recent office move. It was a short notice booking, but the team both pre-event and the on-site team were fabulous and super helpful. Would definitely recommend.

July 8, 2025
Unprompted review
Luxfords logo

Reply from Luxfords

Hi,

Thank you so much for the wonderful review, it was a pleasure to help you guys with the office move at short notice.
I also understand from the team, we managed to assist with the recycling of unwanted items and also offer storage solutions for items that do not yet have a new home within the building.

Whilst domestic moving, storing and shipping is our primary business, it's great to hear our team can adapt to any requirements from the customer.

If we can be of any further assistance, please do not hesitate to contact the office.

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Excellent service and very accommodating

Excellent service and very accommodating

July 7, 2025
Unprompted review
Luxfords logo

Reply from Luxfords

Hi Amadeus,

Thank you for the kind review, always great to hear such positive feedback.

If we can be of any help in the future, please do not hesitate to contact the office.

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

A first-rate service from Luxfords

A first-rate service from Luxfords from start to finish. It was not an easy move, certainly at the destination, given I was moving into a second-floor warehouse conversion in London with no lift on the hottest day of the year. The team just didn't stop, and everything was installed safely by the time they left at 9 pm. They did this with a smile on their faces and were unfailingly polite and a pleasure to deal with.

July 1, 2025
Unprompted review
Luxfords logo

Reply from Luxfords

Hi Marcus,

Thank you so much for the wonderful feedback, always great to read such comments and to hear the guys went above and beyond on what was a very hot day.

I hope you settle in well and if we can be of any further assistance, please do not hesitate to call the office.

Kindest Regards
Colin Craib Branch Manager
Luxfords of Weybridge

Rated 5 out of 5 stars

Fantastic and Good Value service

The response from the office based team and the removal guys was fantastic and nothing was too much trouble. It was fantastic value and this is the second time I have used them to move an elderly relative. Just brilliant.

June 19, 2025
Unprompted review
Luxfords logo

Reply from Luxfords

Good morning,

Thank you for the great review and the kind words within, always pleasing to read such positive comments with regards to the whole removal process.

If we can be of any further assistance in the future, please do not hesitate to contact the office.

Kindest Regards
Colin Craib
Branch Manager
Luxfords of Weybridge.

Rated 5 out of 5 stars

Excellent experience

Cannot fault Luxfords on our recent move and can whole-heartedly recommend. Before the move they were very responsive to questions and gave helpful and practical packing advice. The men on the day were brilliant, reassuring in their approach throughout, very friendly and keen to ensure everything was where we wanted it to be before they left.

May 22, 2025
Unprompted review
Luxfords logo

Reply from Luxfords

Good Afternoon Mrs Williams,

Thank you very much for the kind words regarding the removal service offered by Luxfords. It is so great to hear you were well looked after, through every stage of the move.
I will be sure to pass on all of these comments to the office staff and operations teams alike.

If we can be of any further assistance, please do not hesitate to contact the office,

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Sensitive and safe removal and delivery.

The removal was led by an excellent team leader support by two others. The packing was done with great care and also very welcome humour. We loved the fact that the roll of sellotape was carefully wrapped!.
The delivery was led by the same team leader. All the items were in good condition and when we were ready to return the boxes and packing paper, they were picked up in less than 24 hours.
Sensitive and safe removal and delivery, which we really appreciate.

June 9, 2025
Unprompted review
Luxfords logo

Reply from Luxfords

Good morning Patricia,

Thank you for the very kind words, it's always great to read such positive feedback. I will be sure to pass this on to all involved with the move.
We pride ourselves on being more than just a removal company and it certainly seems with have exceeded that expectation with these moves.

If we can be of any further assistance, please do not hesitate to contact our office.

Kindest Regards
Colin Craib
Branch Manager
Luxfords of Weybridge

Rated 5 out of 5 stars

Fantastic!!

Fantastic!!
Stress free removal from start to finish. The guys in the office were always on hand to answer any questions we had, and when it came to the move, the removal team were exceptional! They worked so hard and made sure everything was dealt with. I highly recommend Luxfords of Weybridge

June 6, 2025
Unprompted review
Luxfords logo

Reply from Luxfords

Hi Debbie,

Thank you so much for the amazing review following on from your recent move. I will be sure to pass these on to all involved with the move.

If we can be of any further assistance, please do not hesitate to contact one of the office team.

Kindest Regards
Colin Craib

Rated 5 out of 5 stars

Hilary and Ian

We had no hesitation in going Luxfords having used them twice before. From initial enquiries to the move itself, we experienced excellent customer service.
Everyone was so professional.
We can’t praise Martin, Matt, Luke, Steve and the back up team enough. They came and packed and conducted the move over two very exhausting days in the most friendly and efficient manner. All items were boxed up carefully and securely and everything was delivered where needed. I would thoroughly recommend Luxfords services to anyone.

May 30, 2025
Unprompted review
Luxfords logo

Reply from Luxfords

Good Morning Hilary,

thank you very much for the amazing review, always great o read such positive feedback, especially from a returning customer.

I will be sure to pass these comments on to all involved with the move.

If we can be of any further assistance, please do not hesitate to contact the office.

Kindest Regards
Colin Craib
Branch Manager
Luxfords of Weybridge.

Rated 5 out of 5 stars

Excellent service.

Luxfords made the move incredibly easy. Prompt service and clear communication from the offset. Thank you. I would highly recommend this company.

May 19, 2025
Unprompted review
Luxfords logo

Reply from Luxfords

Good Afternoon Thomas,

thank you very much for the great review, always a pleasure to read such positive comments.
Wishing you well in the new home, if we can be of any further assistance, please do not hesitate to contact Luxfords.

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

A big shout out for our team

A big shout out for our team, Sam, Max, Kev and Chris. The move was faultless, with nothing too much trouble for the team. We have used Luxfords before and we would have no hesitation in using them again. We can thoroughly recommend their services.

April 24, 2025
Unprompted review
Luxfords logo

Reply from Luxfords

Good Morning Deborah and Colin,

Thank you so much for the wonderful review, it's always a pleasure to read such positive comments following on from a move and is especially pleasing knowing that our continued high standards have been upheld once again.

If we can be of any further assistance in the future, please do not hesitate to contact the office.

Kindest Regards
Colin Craib
Branch Manager
Luxfords of Weybridge

Rated 5 out of 5 stars

1st-class service

Everything was like clockwork: packing, moving, unpacking, box collection. Couldn't fault the service and nothing was too much trouble for the chaps who did it all.

March 27, 2025
Unprompted review
Luxfords logo

Reply from Luxfords

Good Morning Mr Rock,

thank you very much for the kind words, always great to read such positive feedback.
I will be sure to pass this on to all involved with the move.

If we can be of any further assistance, please do not hesitate to contact the office,

Kindest Regards
Colin Craib
Branch Manager

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look