From the initial quotes from Chris, and the actual move, which took five days with the support of John, Jamie, Ryan and Louis, Luxfords were fantastic. They were all professional, friendly, su... See more
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Review summary
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We have used Luxfords for many years for all our removals and storage needs. They’ve been consistently excellent every single time. Moving can be stressful but they make the whole process feel orga... See more
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We moved about 130 miles and used Luxford's full packing/unpacking service. All the staff were professional and courteous as well as really hard working. Our belongings were packed securely and ever... See more
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Friends recommended Luxfords, but they had last used the company some 25 years ago! We took a chance that nothing had changed in that time and we were right to do so. An excellent job carried out on t... See more
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4.8
Excellent
115 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Luxfords removals are still the most…
Luxfords removals are still the most outstanding removal company. We have used Luxfords a few times over the years and they have always been extraordinary. We moved two weeks ago and the service was as always fantastic. The team of professionals were incredibly helpful and charming despite a very hard job. Highly recommended.
June 28, 2023
Unprompted review
Reply from Luxfords
Hi
Thank you for the wonderful review.
It’s always so good to hear such positive comments from returning customers, I will be sure to pass these onto all the team involved.
If we can be of any assistance in the future, please do not hesitate to contact us,
Many kindest Regards
Colin Craib
Branch Manager
Fifth time of using Luxfords and would…Move toDevon
Fifth time of using Luxfords and would never use anyone else. Flexible, friendly and courtious. The best.
June 29, 2023
Unprompted review
Reply from Luxfords
Hi,
Thanks for the amazing review, I will be sure to pass these lovely comments on to all of the team.
It was a pleasure to assist you with the move once again and look forward to working with you in the future.
Kindest Regards
Colin Craib
Branch Manager
Best removal company.
Over the last 40 years I have moved house five times. I can honestly say that Luxfords comes out tops in the manner in which the team helped me move, They were very careful with my collection of Lladro and other fragile ornaments. Each box was beautifully labelled with contents and the room where they were housed. My bed was made and furniture placed in the appropriate rooms. I thank you so much for making what is a very stressful time easier to bear. Wouldn’t hesitate to recommend this wonderful firm to anyone.
June 23, 2023
Unprompted review
Reply from Luxfords
Good Morning Mrs Inglis,
Thank you ever so much for the wonderful review, very much appreciated and I will be sure to pass the comments on to everyone involved with the move.
Its always a pleasure to read such wonderful comments and so happy that we have exceeded all expectations. We like to think of ourselves as the moving company who do , more than just moving, and it would appear we have successfully done so again with this move.
If we can be of any help in the future, please do not hesitate to contact me.
Kindest Regards
Colin Craib
Branch Manager.
Fantastic service from super…
Fantastic service from super professional team. Would not hesitate to recommend.
April 17, 2023
Unprompted review
Reply from Luxfords
Hi Debby,
Thank you for the fantastic review, always great to hear such positive comments.
I will be sure to pass this on to all the guys involved with the move.
We hope you are settling into the new home well and look forward to working with you again soon.
Kindest regards
Colin Craib
Branch Manager.
First Class
I am not one usually to respond to 'happy sheets' but the service provided by Jamie Williams and his colleagues was first class. Courteous, attentive and hard working. Exemplar.
March 6, 2023
Unprompted review
Reply from Luxfords
Good Morning Mr Bufton,
Thank you so much for the amazing feedback, always great to hear such positive comments.
In a competitive market such as removals and storage, we know we have to separate ourselves from the competition and we believe our customer service and customer care, sets us apart from the others.
if we can be of any help in the future, please do not hesitate to contact us.
Kindest Regards
Colin Craib
Branch Manager
marble sculptures
I had marble sculptures shipped from abroad. Luxfords made the crate and it it so nicely done it could be used as furniture! There was great care taken and I am very impressed.
March 1, 2023
Unprompted review
Reply from Luxfords
Hi Britt,
Thanks for the wonderful review.
It was a pleasure to assist in the packing and export of the pieces of art and happy to hear they are safely in their new home.
Please just let us know if we can assist with anything further in the future,
Kindest Regards
Colin Craib
Branch Manager
Storage
Went to retrieve storage from them yesterday. they were exceptionally kind and helpful.
March 20, 2023
Unprompted review
Reply from Luxfords
Hi,
thank you for the review and the kind words.
So happy we could assist you yesterday with the collection of the storage items and wish you well with the future moves.
As discussed during the visit, if we can be of any help with the future moves, please do not hesitate to contact me direct.
Kindest Regards
Colin Craib
Branch Manager
Sculptures Shipped to USA
I contacted Luxfords for the shipment of two small sculptures to New Mexico, USA. They provided all the packaging and then due to the small size, recommended the most cost effective method of shipping to the USA. Their service was excellent which ensured the sculptures were received quickly and undamaged
February 22, 2023
Unprompted review
Reply from Luxfords
Hi Paul,
Thank you very much for the review and hope you are well.
It was a pleasure to assist with your shipment and the packaging of the amazing pieces of art - you know where we are for the next items.
If you need any further assistance with anything, please do not hesitate to contact me,
Thanks Paul and take care,
Colin Craib
Branch Manager
Luxfords of Weybridge
I chose Luxfords on recommendation
I chose Luxfords on recommendation, and am so pleased that I did. From surveyor report to move end they were all friendly and highly professional. The removal men worked incredibly hard in a quiet, seamless manner. I thank you all, and would highly recommend this company.
December 15, 2022
Unprompted review
Reply from Luxfords
Hi Jean,
Thank you so much for the 5 star review !! Glad to hear the move went so well and the team, from start to finish, all looked after you. Please do not hesitate to contact us if we can help you further.
Kindest Regards
Colin Craib
Branch Manager
Three day move.
Luxfords were excellent from start to finish. Highly recommended.
November 9, 2022
Unprompted review
Reply from Luxfords
Hi Robin,
Thank you very much for the 5 star review and fantastic comments. So glad we could help you with the move to your new home.
Warmest regards
Colin Craib
Branch Manager
Taking the stress out of moving home
From the moment I contacted Luxfords I received first class service at an excellent value for money price. The whole journey of transporting our goods was in good hands. Packing advice was first class, cardboard crates provided for every task, Tuition in the depot on how to make up some crates was given and the moving team worked hard to load up and and unload. The unloading was done a day early leaving us to get on and settle in our new home. When we were ready all our unpacked boxes were collected and taken away. I highly recommend this company.
September 28, 2022
Unprompted review
Reply from Luxfords
Hi John,
Thank you very much for the 5 star review and the wonderful feedback. Its very much appreciated and glad to hear it all went so well. I hope you are all settling into the new home, please do not hesitate to contact Luxfords, should you need anything further.
Many Thanks
Colin Craib
Branch Manager
Luxfords of Weybridge
Best investment ever. Totally stress free.
Having moved house 5 times in the last 4 years, I can honestly say this was the least stressful and easiest and that was thanks to Luxfords. They went above and beyond in every way possible and managed a move for us end to end whilst we were out of the country.
August 31, 2022
Unprompted review
Reply from Luxfords
Thanks for your great testimonial Luke. I'm delighted that you were impressed with the service provided and I will ensure your thanks is passed onto the team. Kind Regards. Colin Craib. General Manager
Just used Luxfords for our move
Just used Luxfords for our move, everything from start to finish was outstanding. From the start the process was clear and all went to plan on packing and moving day. The guys were all excellent, very friendly and professional. They took great care with our possessions and did everything they could to make it an easy process for us. We couldn't have asked for more, would 100% recommend and we have already done so!
August 5, 2022
Unprompted review
Reply from Luxfords
Many Thanks for your 5 Star Review Michael. I will pass on your great comments to the team involved. Kind Regards. Colin Craib. General Manager
A smooth move from Esher
Luxfords were recommended to me by a local friend and I was really pleased to have been directed their way. The quotation process was really prompt and professional, the price was reasonable and I was happy with the contact we had leading up to the move day. On the day, the two guys that attended were cheerful and helpful and I enjoyed working with them to make sure my belongings were transferred safely. What stood out was that it felt like teamwork rather than a client-provider relationship. The move was completed efficiently and with courtesy. I would 100% recommend them.
August 18, 2022
Unprompted review
Reply from Luxfords
Thanks for your excellent feedback on our services. I will ensure that this passed onto the team involved. Kind Regards. Colin Craib. General Manager
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