A completely negative experience. They allow you to complete the purchase only to cancel it later, claiming shipping costs are too high. Either set the correct shipping price upfront or don't allow th... See more
Company replied
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See what reviewers are saying
Needed some kit to photograph goods for an online shop. Bought a couple of LED light sets, and a folding shooting table, and - a few days later - a muslin backdrop & support. Have used them all an... See more
As a pro photographer I can’t believe how well made these products are. Used octagon soft box on location for over a year now and no more inserting and bending rods to set up, the umbrella type mechan... See more
Great company, were very helpful on the website chat while I decided on which product, and then my lights arrived first thing on the day I asked them to be delivered, despite being close to New Year.... See more
4.2
Great
223 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The usual great service from Sam
April 30, 2024
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Highly recommended
May 17, 2024
A very good option for large backdrops
This company has one of the best prices out there for backdrops. I needed a large plain white backdrop and they had just that. I've also added a tripod to hold it in place to make my life easier. The missing star is for a small crack that the backdrop came with. It is minor though on a side and won't disturb my work.
March 17, 2024
Great service
Great service, website easy to navigate through order process and fast delivery
I will purchase here again
March 11, 2024
Broken lamp fitting.Explained the problem with the light…
Explained the problem with the light fitting, asked for cost and length of time to repair the lamp.
Clear solution offered with cost of repair and had a call a day later to say ready for collection.
February 29, 2024
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Minor hiccup with despatch
Service as described, but I did not get an email indicating despatch and royal mail would not permit parcel tracking, overall though happy!
February 22, 2024
Returning customer.
Great range of excellent products, competitive pricing and very speedy delivery.
February 3, 2024
Don't buy from them it's a scam they…
Don't buy from them it's a scam they send you a broken light then just ignore your emails I fell for it hope no one else dose
February 1, 2024
Unprompted review
Reply from LuxLight
This review has been incorrectly left for us, they have actually intended to leave a review for another company with a similar name; https://luxelightuk.com/
We have tried to make contact with reviewer to explain situation but they have failed to get back to TrustPilot, who won't do anything. We have had a massive spike of these incorrectly placed reviews recently, most of them we have had retracted from the reviewers once we explained situation. We really wish that LUXELIGHTUK would sort their delivery and customer service out as they are becoming a headache for us and obviously their own customers.
If you need to leave a bad review for LUXELIGHTUK, please leave it for correct company: https://uk.trustpilot.com/review/luxelightuk.com
Great Lighting for Product Photography
Lights I ordered came quickly. Happy with my purchase. I would ideally have liked the lights to be dimmable but other than that, they are great.
January 11, 2024
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Easy to find and order.Arrived promptly.
December 5, 2023
The items arrived quite fast and well…
The items arrived quite fast and well packed. The product itself could be a bit sturdier but it's functional so no real complaint there.
October 3, 2023
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Great service as always
September 26, 2023
Great product and service
I am very pleased with my T-stand and white PVC backdrop. The item is true to it's description in that it is easy to assemble, easy to transport and produces a good background when photographing products for online sites. Happy with the price too.
August 7, 2023
Excellent customer services from…
Excellent customer services from Luxlight. I had a soft box with a problem and although I was outside the warranty time, they accepted my explanation that the soft box had only been used infrequently and sent me a replacement.
August 21, 2023
Unprompted review
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AMAZING!
They responded within 24 hours and replaced the item straight away. Thank you so so much :)
June 8, 2023
Excellent service ...
Excellent service .... I assumed the service would take two days but I missed the midday deadline for orders to be sent out ..... and it was the weekend, they got in touch and upgraded the delivery so I'd have it in time for the job - brilliant -
May 18, 2023
Would have been 5 stars if the packaging had been better
Everything was fine apart from the flimsy packaging that was badly damaged. Fortunately my product was made of metal so was not damaged. Would have given 5 stars otherwise.
April 19, 2023
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