Luxoliving Reviews 

810
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 265 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and efficient problem-solving. Many reviewers also expressed satisfaction with the products received and the overall service, often noting quick and reliable delivery. However, some customers also noted significant issues with delivery, experiencing delays, unfulfilled orders, or poor communication regarding their shipments. A few other people also felt that some products arrived with defects or were incomplete, and found the company's policies rigid regarding replacements or refunds for these items. Some reviewers were not happy with aspects of customer service, citing unhelpful initial responses, poor communication, or rigid policies.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their efficiency, professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising individual agents for their... See more

Product

Customers had ambiguous experiences with product quality, with some reviewers expressing satisfaction, noting... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting significant issues such as non-delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer Service at it's best! Special mention to Charlotte who personally resolved some issues I encountered around the delivery / assembly scheduling of some big items. She was prompt to seek soluti... See more

Rated 5 out of 5 stars

I ordered a bunk bed from luxo. The bunk bed arrived on time. I havent seen the bed assembled yet, as the assembly team will be doing that in a couple of days. The customer service, however, were very... See more

Rated 5 out of 5 stars

I spoke with Ramelyn over the phone as I was a little concerned about my delivery and some information that I had showing my order was dispatched on 1 January 1970!!! She was so lovely and helped me w... See more

Rated 5 out of 5 stars

I made a call immediately after I purchased a buffet sideboard. Charlotte picked up the call. She was polite, and sounded friendly from start to the end of the call, and a subsequent call she made to... See more


Company details

  1. Furniture Store

Written by the company

50% OFF RRP & SAME DAY delivery on modern furniture, outdoor furniture, beds, mattresses, sofas & more! Shop online or in store. 24/7 customer service.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

810 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.4

All reviews

(810)

264 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Great product and customer service

We bought a sauna from Luxo Living and although there were some faults, Gil was extremely helpful in getting the issued resolved fast and correctly. Highly recommend Luxo Living for affordable home furniture

January 30, 2026
Unprompted review
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Rated 5 out of 5 stars

I had a very positive experience

I had a very positive experience with Luxo Living thanks to Gileanne, who handled my warranty claim professionally and efficiently. Communication was clear, timely, and reassuring throughout the process. Would happily recommend Luxo Living.

January 30, 2026
Unprompted review
Rated 1 out of 5 stars

If I could give this company a zero I…

If I could give this company a zero I would. I purchased bunks online, got notification they were to be delivered but they didn't show up. I rang them & they said there were no more in stock. The process of getting a refund was incredibly painful & I received multiple automated texts that kept saying my order was going to be delivered despite the fact it had been cancelled. I was offered $100 to change my review but I can't because it was perhaps the worst buying experience I've ever had. If this company is legit you need a massive overhaul of the way you do things.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

JEFF is such an incredible problem…

JEFF and gill is such an incredible problem solver thank you so much for helping me I’m so impressed by how you communicate.

Jeff and Gil provided fantastic service from start to finish. They were knowledgeable, attentive, and went above and beyond to make sure everything was handled perfectly. Highly recommend!

January 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Great help-nicole

Nicole provided excellent customer service while helping me with two furniture orders. She handled everything promptly and genuinely did her best to address my concerns. I really appreciate her help and professionalism.

January 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Great experience with Luxo Living

Great experience with Luxo Living and great support from Charlotte who assisted with a refund due to change of mind/ not going to suit our current furniture. Will definitely be looking to Luxo Living to see what we can purchase in the future.

January 25, 2026
Unprompted review
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Rated 1 out of 5 stars

Christmas Gift never arrived

Ordered my daughter a vanity desk for Christmas. They told me it would be delayed until after Christmas which was fine. Then fitter message saying it was going to be later in January, although this was a main gift for my daughter, I was ok about it. Then recieved a message to say select the delivery date which I selected for 17th Jan.

The day before I get notified that the item is out of stock and they can’t fulfil the order.

There was zero empathy for the fact that a young girl who was really looking forward to her Christmas gift to be told she’s not getting it. Just very matter of fact like this is something they do on a regular basis. I notice they are still advertising the u it on their website. Be very careful of this mob.

January 16, 2026
Unprompted review
Luxoliving logo

Reply from Luxoliving

Hello Midas,

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how disappointing this situation must have been, especially given the item was intended as a Christmas gift for your daughter.

We’ve attempted to locate your order using the name provided but were unable to find a matching record in our system. To allow us to look into this matter properly, could you please share your order number or contact details so a member of our customer support team can reach out to you directly?

We would like the opportunity to review the circumstances around the delivery notifications, stock availability, and the product still appearing online, as well as address your concerns regarding the communication you received.

Please be assured that we take customer feedback seriously and have documented your comments internally. Our team is here to assist and will do our best to help resolve this once we have the relevant order details.

Thank you again for bringing this to our attention.

Kind regards,
Luxo Living Customer Service Team

Rated 5 out of 5 stars

I spoke to Charlotte to make amendments…

I spoke to Charlotte to make amendments to my delivery date.

Charlotte was very professional and polite assisted with my query efficiently great customer service and it was a real pleasure speaking to Charlotte.

Thank you Charlotte

January 23, 2026
Unprompted review

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