LuxoSmart Reviews 224

I bought this watch in 2023 and doing great. The battery even lasted longer than it said. I do not use all the function, just time, walking steps and sometimes receiving calls. It's been about 4 years and I love the product.

This smart watch is a Big Scam. Their watches do not work as they claim to be. They will ask you to return to China and you will pay all costs. Their ploy is to offer you 5% discount to appease you.

DO NOT buy from this company. Yet another sham product. All reviews previous to purchase were good. Now 4months on, the watch is not doing half of what it should. The address of the company is a pub in Worcester. Please do not waste your money like most of us have in these reviews.

These smart watchs there selling do not work as described. They are an just a overpriced pedometer.
I originally purchased 2 both didn't work, had paid freight and tracking, company has received 6 months later and over 40 emails no refund, no product, no money, last email was saying be patient. Now they don't respond.
Do not recommend dealing with luxo smart watch.

DO NOT BUY FROM THIS COMPANY, Read the reviews, please. Awful experience.

I was very dissatisfied with my luxo watch and wanted to return it for a refund. They kept offering me a % off my next purchase. Finally they accepted that I wanted a refund - then came the angonising to and froing to get a return address. Finally I was given an address in China. I returned the watch and tracked it to China. After several emails re paying the duty they agreed to pay the duty and deduct the $25 from my refund. My refund hasn't arrived but I continue to harass them with emails demanding my refund. I bought this watch after it was given top smart watch on a smart watch review website. I wish I could remember which website it was but it was definately one of the trusted ones!! Don't touch this company as they are untrustworthy and a digrace.

This is my 4th luxo watch. Absolutely terrible. Just stops working. Numerous issues. They won't give money back, just keep sending a new watch. The latest one lasted about 3 weeks before going wrong.
Now they've blocked my emails!!

I bought one of these watches in December 2023. Never worked from the start. Watch returned in January 2024 and still waiting to get a refund. Keep getting fobbed off with various excuses, the last one on the 26th July where they told me that the matter had been forwarded to the Finance Dept for process. Still waiting - wouldn’t touch this company with a barge pole. My latest email has been returned as ‘undeliverable’ so I’m not holding much hope of a refund. Awful customer service. Keep away from this shower at all cost.
Update 02/09/2024 - when I’ve tried again to contact this company via their email address my emails now keep getting returned as ‘not delivered’ - AVOID, AVOID, AVOID THIS COMPANY. It looks like I won’t be getting a refund and I’ve lost my money!!!!

If I could give 0 stars I would. Please do not fall for the fake advertisement, this company is a scam. The item fails to stay connected to device, the heart rate reading is far from accurate (apparently an average 170bpm), you cannot use the watch to response to messages or answer calls. After advising the company and providing proof, they refused to refund and stated the best they would do is 15%…. They do not take accountability for their faulty product. Waste of money.

DONT BUY FROM HERE! you get the same watches in other legit and popular shopping sites at the price 5 times lower than here. I don't think this company has potential to improve. I placed an order on 14th April, 2024 by reading some fake review in different site which put it on the top. I made an error by putting the wrong address, but I immediately emailed (Email is the only way of conversation) them saying I want to change my address. But to my surprise they said they can't change the address as the product is already shipped which was fair enough. But when I asked further about how am I suppose to get it if the wrong address is used, then they asked me for the correct address, I gave them the correct one with the hope they will change it and I waited for a month. After that I tracked with tracking number and the shipment was still going towards the wrong address. I emailed them informing about the issue, they asked me for the correct address again. And this continued for 5 times. I had to give them the correct address for five times after which I received the watch on 3rd August, 2024.

Summary:
1. Fake review making it top smartwatch
2. Customer care seems to not understand English (58 exchange of emails)
3. Limited mode of communication(only email)
4. Price

Jumped in with both feet after reading fake reviews! As soon as it came from China I smelt a rat! Disconnects from watch at the slightest excuse, and is a pain to pair up again. £120 wasted. Steer clear.

I don’t get all the bad reviews, my watch is fine. No better or worse than the Fitbit. Tells the time, has a few cool gadgets. Tracks my steps. I like the find your phone and all the watch faces options.

These watches are crap and the customer support is just as good

Same problems as everyone else. Got tricked by a fake review selling it as better than all the others on the market. Ended up with a product that struggles to keep accurate time thus defeating its main purpose of being a watch. Was offered a 15% refund and not able to get a full refund unless I sent it back to them with the costs of shipping fully on me and then having the risk of no refund if they weren’t happy with the condition when it returned.

I feel compelled to share my recent encounter with Luxosmart, and it’s not a tale of satisfaction. In fact, it’s quite the opposite.
The company also charge more money from creditcard then they sell it from

I ordered one of their smartwatches, enticed by the promises on their website. However, what arrived was far from the quality I expected. Instead of a genuine product, I received a flimsy imitation—a mere shadow of what was advertised.

But that’s not the worst part. When I attempted to return the watch, I found myself lost in a bureaucratic maze. The return process was needlessly complicated, and Luxosmart’s responsiveness was nonexistent. Despite providing evidence, my pleas fell on deaf ears.

To potential buyers: tread carefully. Luxosmart’s lack of transparency and customer support is disheartening. Before making any purchase, think twice, thrice, and then think some more. My experience serves as a cautionary tale—a warning buoy in the vast sea of online shopping.

And as for their refund tactics—well, let’s just say they’ve mastered the art of evasion.

I wish I had done my research and did my reviews, this site is a scam, stay clear at all cost! disappointed that I was a sucker and lost my money.
They should be shut down

Got mine yesterday whst a scam continually disconnects from blue tooth half the software does not work and the app is useless
Want to send back for refund but looks like it will be an uphill battle

The worst company in the world. Basically a scam, when you ask to return the watch because it doesn’t work the make it neigh impossible saying you have to send it to China and pay all sorts of import duties. NEVER BUY ANYTHING FROM THEM!

Total scam. Watch is £10 on alibaba, I paid £109. It is cheap rubbish that doesn't work. Save your money.

Watch is cheap Chinese rubbish advertised as UK company its a scam company should be stopped from trading watch would not connect to app sent them numerous videos but kept asking for more videos for technical department load of rubbish sold with 12 months warrany ha ha not work a thing take your money and Run think they have now changed name of the watch after so many bad reviews.