As I see, many people complain about membership activation they never made. So luxplus knows about the problem and they don't do enything to fix it. That is not an error, that is deliberate. So, dear... See more
Company replied
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See what reviewers are saying
They really hide that subscription button when you do a simple transaction... You can't delete your account, you can't change your email address, they don't ask for approval to store your payment cred... See more
Company replied
Never had an issue with any of my orders. The monthly fee is stated clearly several times on the page and the people complaining about that must not read anything at all. They have cleaning items I ca... See more
Company replied
whenever i’m in need of a beauty product or self care product, i always purchase them from LuxPlus because it delivers in just 2-3 days and their prices are very reasonable plus affordable. Your pac... See more
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Company details
Written by the company
Luxplus är en medlemsklubb där du kan få skönhets-, wellness- och vardagsprodukter till några av de lägsta priserna online. Med ett månadsmedlemskap får du tillgång till exklusiva erbjudanden och förmåner som växer månad för månad, såsom beauty cash och brand discount. Som medlem får du alltid möjlighet till gratis leverans. Luxplus is your way to beauty.
Written by the company
Contact info
Genvägen 1, 23162, Trelleborg, Sweden
- kundtjanst@luxplus.se
- luxplus.se
3.5
Average
27K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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SCAMARTISTS!
SCAMARTISTS!! They lures you into a monthly subscription. They steal your money
March 6, 2023
Unprompted review
Reply from Luxplus Sverige
Hi Cecilia,
We are sorry to hear that you feel this way.
Luxplus is an online webshop that provides large discounts on thousands of products.
We are sorry if you have missunderstood our concept.
Kind regards, Luxplus
One needs really be careful when buy…
One needs really be careful when buy something from this website. If you buy something from them, you will be automatically registered as their membership which are not free at all. You may be misled from begining since they do not charge you for the first month then they will steal 89SEK per month before you realize this. You only can find this fee by carefully reading their first email by a link. There are no obvious reminder or note saying you will be charged 89sek per month in all the emails back and forth except that minimal link they try to hide it from you!
February 1, 2023
Unprompted review
Reply from Luxplus Sverige
Hi,
It is stated in several places on Luxplus.se that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept.
Wish you a nice day!
Kind regards,
Luxplus
Good produkt but they dident use min…
Good produkt but they dident use min point extra .I don’t know why
February 12, 2023
Reply from Luxplus Sverige
Hi Mohamad!
Thank you for your review. As bonuscash is an exclusive benefit for paying members, they are closed until then - which means that you cannot use them during the free trial period.
Sincerely,
Luxplus
Scamers.
Scamers.
I just noticed as well that I have been charged every single month for over a year without buying anything from your website.
And don't tell me I have been written a confirmation email because there is none.
I will contact you tomorrow to cancel this dodgy membership, that I have no idea how I got.
Kind regards,
Boglárka
February 18, 2023
Unprompted review
Reply from Luxplus Sverige
Hi,
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I'm sorry if you have not seen this and misunderstood the membership.
Looking forward to your email.
Kind regards,
Luxplus
Reply from Luxplus Sverige
Hi Anna,
Thank you for your review. We're sorry to hear this, please contact us via kundtjanst@luxplus.se and we will have a look at it.
Have a lovely day!
Kind regards,
Luxplus
When i opened the package and I found…
When i opened the package and I found out missed one item and havnt got the replay when will i get the item again. its almost a week.
February 8, 2023
Reply from Luxplus Sverige
Hi Kate,
I can see that we already have replied on your email and that your case is solved now. We're really sorry for the inconvenience.
Wish you a lovely weekend!
Kind regards,
Luxplus
Scammers!!
Scammers!!! I was charged 89 SEK a month for 4 years without knowing. Very fishy business model scamming people into monthly subscription without even knowing.
I complained to them, and got automated answer back. I bought some products once and never even went back to their dodgy website after that.
Stay away from those thieves.
February 5, 2023
Unprompted review
Reply from Luxplus Sverige
Hi Wioletta,
It is stated in several places on Luxplus.se that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept.
Wish you a nice day!
Kind regards,
Luxplus
Do not order any fragile items
Do not order any fragile items, unfortunately they will break (happened twice). Sad that this company doesn't invest a bit more in securing fragile items. Otherwise pretty decent offer of products in affordable price range, and quick delivery.
January 25, 2023
Reply from Luxplus Sverige
Hi Josipa,
Thank you for your review. We're truly sorry for the inconvenience, we are working on this matter and hoping to get better soon.
Wish you a lovely weekend!
Kind regards,
Luxplus
The eye shadow is not good enough
The eye shadow is not good enough
The Victoria’s Secret splash is a bit dirty from the outside ( the bottle )
Otherwise .. it’s good
Thank you
January 16, 2023
Reply from Luxplus Sverige
Hi Oula,
Thank you for you review.
You are welcome to wright to our customer service at kundtjanst@luxplus.se if you have any complains or questions.
Have a lovely weekend,
Luxplus
Two items in this shopping have quality problems
Firstly, the pump of the eye cream cannot work, I pressed the pump many times and tried several ways but none of eye cream can be squeezed out, it can't be used at all.
Secondly, the day face cream is very nearing its expiration date, and when I opened it, I found it smells strange and is different from the same product I have used before. I think it has gone bad and is not safe to be used.
Natura Siberica is one of my favorite brands, but I feel really disappointed that two items in this shopping have quality problems and cannot be used.
January 18, 2023
Reply from Luxplus Sverige
Hi Hong,
We're sorry to hear about this. Please email us at kundtjanst@luxplus.se and we will look into your case and help you further.
Wish you a lovely weekend!
Kind regards,
Luxplus
Bra ♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️
January 12, 2023
Reply from Luxplus Sverige
Hej Naima,
Vad roligt att höra att du är nöjd med oss.
Tack snälla för ditt fina omdöme! 💖
Önskar dig en härlig vecka!
Vänligen,
Luxplus
Very good price and fast delivery
January 11, 2023
Reply from Luxplus Sverige
Hi Ahmadou!
Thank you for your kind review of us, makes us happy to hear that you're satisfied with us.
Have a lovely day!
Kind regards,
Luxplus
Reply from Luxplus Sverige
Hi Sara!
Thank you for your kind review, we appreciate it a lot. 😍
Wish you a lovely day!
Kind regards,
Luxplus
I like it so much it’s coming fast…
I like it so much it’s coming fast delivery but I don’t give 5 stars is I have to pay every month to bli medlem that’s I don’t like a that’s why
January 3, 2023
Reply from Luxplus Sverige
Hi Hiwot!
Thank you for your review, we appreciate your honesty.
Thank you for shopping at Luxplus.
Have a lovely day.
Kind regards,
Luxplus
Long time customer
Never had an issue with any of my orders. The monthly fee is stated clearly several times on the page and the people complaining about that must not read anything at all. They have cleaning items I can’t find in Swedish stores which I like using so the service they provide is very appreciated. There’s a lot of nice things on the site and the delivery is always really quick. I quite like this store even though I was very suspicious of it to begin with 😅
January 1, 2023
Unprompted review
Reply from Luxplus Sverige
Hi Belma!
Wow, thank you for you very kind review. We appreciate it a lot.
And also a big thank you for choosing Luxplus to buy your favorite products from. 💖
Wish you a lovely day!
Kind regards,
Luxplus
Fraud
Fraud! This company took monthly SEK 89,- from my account. I luckily found out quickly.
Don't get fooled by this company.
January 1, 2023
Unprompted review
Reply from Luxplus Sverige
Hi Malin,
At Luxplus.se there is an option to shop for normal price or for member prices. It is entirely up to each person whether they want to be a member or not.
The membership is free for the first 30 days so that you can test the service and if you like the range. If you want to continue, it costs 89kr a month. If you do not want to continue, you are welcome to end the membership whenever you want.
Our customer service is ready to help you, so feel free to write an email if you have any questions.
I wish you a continued pleasant day.
Sincerely
Luxplus
Bra websida.
December 25, 2022
Reply from Luxplus Sverige
Hej Ahmed!
Tack snälla för ditt omdöme, det glädjer oss att du är nöjd! :)
Önskar dig god fortsättning!
Vänligen,
Luxplus
All is good and excellent..
December 27, 2022
Reply from Luxplus Sverige
Hi Cecilia!
Thank you for your kind words, it makes us very happy to hear! 😍
Wish you a great new year!
Kind regards,
Luxplus
Great place to buy products
I am always super happy with my orders at Luxplus. My last order took longer than expected but it has never been the case before. I totally recommend buying things at Luxplus.
December 17, 2022
Reply from Luxplus Sverige
Hi Brenda,
Ohhh thank you so much for your review, it means a lot to us!
We are sorry for the long waiting but it is due to Christmas season.
Sincerely
Luxplus
It was really easy to buy and get the…
It was really easy to buy and get the delivery
December 21, 2022
Reply from Luxplus Sverige
Hi Irina,
Thank you for your review, it means a lot to us! 🌸💞
Sincerely
Luxplus
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