Great service, always has been a pleasure too deal with thus casino site. All the casino rewards site are excellent 👌 have fully recommended your casinos too new players who are "unsure" about the... See more
Company replied
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Great service, always has been a pleasure too deal with thus casino site. All the casino rewards site are excellent 👌 have fully recommended your casinos too new players who are "unsure" about the... See more
Company replied
I like this casino. I like the game offerings and the layout. But OMG withdrawals are a nightmare! This would be the best casino if it did instant withdrawals like a lot of the other gaming sites!
Company replied
Good licensed casino with a wide variety of games, bonuses, (ran one up from $80 to 3k and cleared wagering requirements!) and pragmatic live dealer, but the withdrawal experience is subpar compared t... See more
Tonight I asked for my if I still have a free spin though on my deposit and they told me that it's confirmed I have I like that and I like the way he assists me and it's very easy. Put my thing down i... See more
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So many fake reviews on here the site do not answer emails deleted acount same day opened 4 days later no withdraw or refund has gone into my account and no email no nothing shocking site either a con or they just don't care about custom UK user no money bk from them only 1 email bk after IV sent 10 it u from UK I don't recommend this crap ummm let me think the website the casino is luxury casino does that sound like you

Reply from Luxury Casino
Super easy to navigate and super easy to find what I’m looking for

Reply from Luxury Casino
I've been a loyal Casino Rewards customer for several years and deposit around £750 per month. Throughout 2025 I regularly received VIP bonuses and targeted promotions, but in 2026 they've stopped completely despite my continued play.
I contacted Customer Loyalty several times, but instead of answering why these VIP offers had disappeared, I received generic responses explaining how VIP points work. Eventually, I was told that promotions are issued automatically to "certain players" based on "account activity", but no one could explain why I no longer receive them.
I wasn't asking for extra bonuses—just a clear explanation. The lack of transparency and poor customer service has been very disappointing. If you're playing for the VIP rewards, be aware that these promotions appear to be discretionary and can stop without any clear explanation.

Reply from Luxury Casino
As others have mentioned, withdrawing funds is extremely difficult. Their system is not transparent at all and you can’t look back and see the status of your withdrawals. Customer service is not able to answer about withdrawal details. They say 48 hours hold before they release e transfer.. I withdrew on Sunday. It’s now Thursday evening and I still have not received the cash. This is the only place where I’ve seen draws take this long.

Reply from Luxury Casino
Ive been playing at luxury for about 3 years now. The vip program is genuinely worth it if you play regularly. Got a free cruise package last year no joke

Reply from Luxury Casino
Always good but one thing only.if widrawwal the money it too long to get almost 5days

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Reply from Luxury Casino
I was playing on of their games online and won a small amount of money. When I went to withdraw the money (under $200), they requested information for proof of who I am. I sent my drivers license as well as a copy of my Mastercard statement clearly showing the statement date as well as my full address and name. They continued to email informing me they needed a bill or bank statement etc with a date and my address. I sent in numerous proofs, but continued to receive emails asking for proof, or as they call it “Know Your Customer”! I finally gave up as it was going on over 3 weeks to a month. I have read other reviews stating similar issues!

Reply from Luxury Casino
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