LWRepairs Reviews 

1,149
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, politeness, and professionalism. Many people appreciate the efficient repair processes, quick turnaround times, and fair pricing for both services and products. Reviewers frequently mention the exceptional customer service, noting the team's knowledge and willingness to assist with various device issues. However, some people mentioned occasional issues with product reliability after a repair or initial diagnostic challenges. These included instances where a previously repaired component failed, requiring further costly intervention, or initial difficulties in identifying the correct parts or problems.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing it as first-class, excellent, and... See more

Staff

Reviewers consistently express high satisfaction with the staff, frequently describing them as helpful,... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction with... See more

Price

Customers had positive experiences with price, consistently reporting good and sensible pricing for repairs... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as exceptional, superb,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited LW Repairs yesterday afternoon with a problem with my wife’s IPhone. Have used their services before so I knew they would be able to sort out the problem. Once again a very pleasant young man... See more

Company replied

Rated 5 out of 5 stars

I bought a refurbished iPad yesterday that I’m collecting on Friday (my choice as I knew it would be available sooner). I’ve used LWRepairs a few times over the years and I’m always very pleased with... See more

Rated 5 out of 5 stars

Lewis arrived spot on time, can not fault anything with the service provided, Lewis is a genuine nice guy, my ps5 needed a deep clean and while it was being cleaned he redone the liquid stuff inside.... See more

Rated 5 out of 5 stars

Took my phone in for a replacement battery the person that served me immediately recognised the model. He gave me price options of a compatible battery or an iphone one. Told me it would be ready in a... See more

Company replied


Company details

  1. Computer Repair Service

Written by the company

At LWRepairs, we provide high quality mobile phone, tablet, console & Mac repairs for all brands and faults. We also provide mobile phone unlocking and many other great services. We are an Apple Independent Repair Provider. Call on 0238 218 2396.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,149)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fab service

Really helpful and phone fixed in a few hours , fab service

April 1, 2026
Unprompted review
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Reply from LWRepairs

Thank you :)

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Rated 5 out of 5 stars

Wanted to upgrade to newer iPad

Wanted to upgrade to newer iPad and was shown a number second hand/excellent condition ones.
Given great customer service in choosing the best one plus some extra charging add ons.

Came away happy.

April 1, 2026
Unprompted review
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Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

Screen repair

I broke my phone screen, went in that evening and they had ordered the new screen and fitted it by midday the following day. Very friendly, would definitely recommend for any screen repairs🙂

March 27, 2026
Unprompted review
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Reply from LWRepairs

Thank you Maddie :)

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Rated 5 out of 5 stars

I normally use them for my phone but…

I normally use them for my phone but this time I used it for my game console. They knew exactly what was wrong called to tell me that they needed to order a part & asked if it was ok. Very pleased as always with there service would highly recommend them

March 5, 2026
Unprompted review
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Reply from LWRepairs

Thanks so much Kim, Lewis :)

Rated 5 out of 5 stars

Amazing service!

The service Lewis provides is first class. I will never use anyone else now to fix our mobiles and other devices. Lewis came to my workplace the next day to look at my cracked screen and fix it and returned it 30 minutes later good as new. He is polite, friendly and professional and it’s so convenient offering a service that comes to you. I highly recommend LWRepairs.

March 25, 2026
Unprompted review
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Reply from LWRepairs

Thank you Victoria :)

Rated 5 out of 5 stars

Data transfer…

Managed to transfer data from one phone to another at short notice. Everything transferred over and now phone up and running. Was kept updated and informed when ready to collect. Have used LW repairs before and wouldn’t hesitate to use again if needed

March 20, 2026
Unprompted review
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Reply from LWRepairs

Thank you Denise :)

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Rated 5 out of 5 stars

I had dropped my phone which resulted…

I had dropped my phone which resulted in needing a new screen . I called in at LW and immediately told that my phone would be ready to pick up the following day. I am so grateful for LW proficiency 5*

March 19, 2026
Unprompted review
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Reply from LWRepairs

Thanks Paula :)

Rated 5 out of 5 stars

Great service

Great service, fast and use genuine Apple parts! Thank you

March 13, 2026
Unprompted review
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Reply from LWRepairs

Thank you so much for the lovely review :)

Rated 5 out of 5 stars

Great service

Great service. I popped in to see about a replacement, refurbished phone. Purchased one at a great price. Great service. Highly recommend Lewis and his team!

February 23, 2026
Unprompted review
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Reply from LWRepairs

Thank you so much for the lovely review :)

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Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. Repair done on time had my phone back within time, text me to say when it was finished and fair price would recommend to anyone if you have a problem with your phone.

February 15, 2026
Unprompted review
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Reply from LWRepairs

Thank you so much for the lovely review :)

Rated 5 out of 5 stars

Everyone friendly and knowledgeable.

All the staff are always very friendly and knowledgeable.
Nothing is ever too much trouble, even when I can't remember how to do something on my phone.
They transferred all the data from the old phone to the new one so I didn't have to.
Would highly recommend Lewis and his team.

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

Refused Work

Always been fantastic for my technology items. honestly really really good. I have now asked for a repair on a Macbook, and basically refused citing warranty standards, even when I accepted for the warranty to be excluded, who do they think they are; Apple. Sorry guys you have lost your way. I will not be using them again after this.. Plenty of others to choose from. Good luck

February 6, 2026
Unprompted review
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Reply from LWRepairs

Hi Aaron, thank you for your feedback and using us in the past. Unfortunately the repair requested is just not something we can offer under the circumstances. We would much prefer to turn work down than offer a repair that won’t meet the standards we would like to offer. I can appreciate it can be frustrating and I do hope you’re able to get the device repaired elsewhere. Thank you again for your previous work and feedback

Rated 5 out of 5 stars

Excellent service highly recommend

Excellent service highly recommend, replaced my Samsung 25 charging port , will always use going forward 👍

January 16, 2026
Unprompted review
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Reply from LWRepairs

Thank you very much for your review :)

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Rated 5 out of 5 stars

LW repairs are my go to for my phone…

LW repairs are my go to for my phone needs. They are brilliant, so helpful and reliable and good prices. We bought a refurbished iPhone 14 for my daughter and it was in really good condition. Thanks as always

January 3, 2026
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you very much for your review :)

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