LWRepairs Reviews 

1,152
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, often highlighting its efficiency and speed in resolving issues. The staff are frequently described as helpful, friendly, and knowledgeable, providing great customer service. Many people also appreciate the fair and sensible pricing for both services and products, making necessary purchases more manageable. Reviewers consistently highlight the efficiency of repairs, with many devices fixed quickly, often on the same day. People also appreciate the convenience of services like doorstep repairs and clear communication regarding repair status. The overall experience is often described as superb, leading many to recommend the company and return for future needs.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the first-rate, efficient, and... See more

Staff

Clients share positive opinions on staff, consistently describing them as helpful, polite, and friendly.... See more

Product

Customers had ambiguous experiences with product, with some reviewers praising the quality of refurbished... See more

Price

People report positive experiences with pricing, consistently finding services and products to be sensible,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as superb and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited LW Repairs yesterday afternoon with a problem with my wife’s IPhone. Have used their services before so I knew they would be able to sort out the problem. Once again a very pleasant young man... See more

Company replied

Rated 5 out of 5 stars

Took my phone in for a replacement battery the person that served me immediately recognised the model. He gave me price options of a compatible battery or an iphone one. Told me it would be ready in a... See more

Company replied

Rated 5 out of 5 stars

Lewis arrived spot on time, can not fault anything with the service provided, Lewis is a genuine nice guy, my ps5 needed a deep clean and while it was being cleaned he redone the liquid stuff inside.... See more

Rated 5 out of 5 stars

I bought a refurbished iPad yesterday that I’m collecting on Friday (my choice as I knew it would be available sooner). I’ve used LWRepairs a few times over the years and I’m always very pleased with... See more


Company details

  1. Computer Repair Service

Written by the company

At LWRepairs, we provide high quality mobile phone, tablet, console & Mac repairs for all brands and faults. We also provide mobile phone unlocking and many other great services. We are an Apple Independent Repair Provider. Call on 0238 218 2396.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,152)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Friendly knowledgeable staff. Good quality items sold and set up for you. Lucky to have this local shop/service.

June 30, 2025
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Reply from LWRepairs

Thank you very much :)

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Rated 5 out of 5 stars

Great service

Great service - will use again next time the kids drop my iPad!

July 14, 2025
Unprompted review
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Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

Excellent and friendly service!

The guys were happy to help, happy to answer questions with no purchase obligations and gave me a cheap option in addition to the quote to fix the phone screen!

Appreciate the after care (stupid WhatsApp is super stressful to transfer chats)

June 26, 2025
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Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

The staff are very friendly and…

The staff are very friendly and helpfull .
I went in the shop to check out the phones ,as i needed one for my new business . I was very happy with how helpful the guys were , and i came away with what i wanted .

June 27, 2025
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Reply from LWRepairs

Thank you very much :)

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Rated 5 out of 5 stars

As they say “it’s easy when you know how”……..

As they say “it’s easy when you know how”
Well - the person who knows how is Lewis Watson. I had 4 different issues which were really worrying me, Lewis came to the house and resolved them all in about 20 minutes. He was very understanding and respectful and pleased to help and I was delighted to pay the very reasonable callout fee. I recommend him unreservedly.

June 23, 2025
Unprompted review
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Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

100% recommended

Amazing independent phone shop with very friendly and knowledgeable staff who go out of their way to help you.

June 12, 2025
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Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

5* phone fixed in Southampton

Been the man to go to for fixing screens since he started in his little van on day one all those years ago now.

5 * polite and speedy service

June 12, 2025
Unprompted review
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Reply from LWRepairs

Thank you very much :) and for continuing to use us :0

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Rated 5 out of 5 stars

I have used LW repairs on more than one…

I have used LW repairs on more than one occasion and I have always found them welcoming knowledgeable and easy to do business with, It’s good to see a local small shop doing well.

June 11, 2025
Unprompted review
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Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

How to be made to feel like a customer…

How to be made to feel like a customer that is the only customer they have. Excellent customer service, good communication, great prices and very prompt service. A small problem with front camera calibration, not allowing facial ID, was resolved in about 5 minutes. Brilliant.

June 7, 2025
Unprompted review
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Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

The charging port on my A51 had burnt…

The charging port on my A51 had burnt out and indeed more damage had been done. With much ‘faffing’ about my end , I ended up taking in a dead phone with zero battery life. Waz was the man to help me (poor chap) as I had explained I needed everything to be saved. No less than 900 videos and 4000 photos !!! I know exactly what you’re thinking !!! But I am still used to Pen , Paper and sending a Pigeon to deliver!!!! It was also very important to me that I saved my best friends what’s app messages and a voice mail I had of her, this was important to me as she passed away in March. I briefly mentioned to Waz why it was so important and I just broke down. Waz offered me tissues and was the sweetest gentleman . Very kind , understanding and really wanted to help me. I felt awful because I was so upset I couldn’t speak and left the shop without being able to even say thank you or indeed goodbye. Waz kept in contact with me and went out of his way to help me get some life into my phone so he could save all these things for me. Within side 24 hours. He’d achieved this and sent my phone off to be repaired., and was back within the time stated. This is the third time I have used LWRepairs, they are an amazing team, everyone I have spoken to who have used them agree. Thank you Waz you were amazing and I will never forget the empathy and kindness you showed me. Thank you.

May 22, 2025
Unprompted review
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Reply from LWRepairs

Wow thank you so much Doug - i will pass this onto Waz :)

Rated 5 out of 5 stars

I called in with a Samsung Note 10 +…

I called in with a Samsung Note 10 + that I was having a lot of trouble charging, an hour and a half later, received a text on my wife's phone to say that it had been fixed and was ready to be picked up. Excellent service and it only cost me £49.99. Highly recommended

June 3, 2025
Unprompted review
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Reply from LWRepairs

Thank you Clive! I'm glad we could help.

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Rated 5 out of 5 stars

They are very friendly

They are very friendly, honest and knowledgeable.
Trustworthy as well. Fixed my technical problems thoroughly and efficiently. I would definitely recommend them.

May 26, 2025
Unprompted review
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Reply from LWRepairs

Thank you Debbie!

Rated 5 out of 5 stars

Relax , customer satisfaction.

Went into LWRepairs,to purchase two reconditioned phones, excellent customer service from Millie, who helped me to choose, which phones were best for non tech people. Felt at ease through the whole experience. Since the purchase we had a small issue with one of the phones, but it was quickly dealt with , with no issues ,and is being replaced , excellent service.

May 24, 2025
Unprompted review
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Reply from LWRepairs

Thank you Tim! :)

Rated 5 out of 5 stars

Best local phone service &repair

Dropped off my iPhone at 4pm today for a ridiculously broken screen…”would it possible to get it back today”…answer was no problem come back at 5!!

All ready and shiny new…ready for another break again no doubt from yours truly!
Top service from the best local company.
Thanks guys…refuse to go anywhere else!

May 20, 2025
Unprompted review
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Reply from LWRepairs

Thank you Colin! We really appreciate it

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Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff. Replacement of iPhone battery only took about an hour. Now working well and I am more than happy with the result. Well done team!

May 16, 2025
Unprompted review
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Reply from LWRepairs

Thank you Zena :)

Rated 5 out of 5 stars

Rear glass iPhone repair

Rear glass and side frame repair on my iPhone 12 mini, easy to contact for quote and to organise beforehand, dropped phone in and stuck to timings, phone as good as new. Would recommend and would use again :)

May 17, 2025
Unprompted review
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Reply from LWRepairs

Thank you Emily

Rated 5 out of 5 stars

A really friendly service

A really friendly service, knowledgeable staff and no problem to small. From handling over my iPod for a battery replacement to picking it up. I received regular updates and collected it on the day specified. The unit not only worked it had also had a clean. Thank you team.

May 16, 2025
Unprompted review
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Reply from LWRepairs

Thhank you :)

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