I received the perfume and the bottle was clearly not properly filled. After opening the sealed packaging myself, it was obvious that a significant amount of the content was missing. When shaking the... See more
Company replied
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See what reviewers are saying
The customer service email on the website does not even exist. I had to fish out the email from the reviews here. My order was supposed to be delivered yesterday. I got NO track and trace, NO update... See more
5 stars for the quick delivery and high quality products last year. 1 star ⭐ for late delivery this time, non reachable support whereas the website forms is non responsive from time to time. I orde... See more
Company replied
I don’t know about any other store but the one right out of T-Centralen station was a great experience for me. There was this girl Amanda(unfortunately I didn’t catch her last name) and she was just a... See more
Company replied
Company details
Written by the company
LYKO is the hair and beauty specialist who strives to have the best customer experience and the widest product range. We want to capture the feeling that beauty is playful, wonderful and something individual. In total, we offer over 55,000 products from more than 1,000 brands, a mix of well-known and exciting new products that are complemented by our own affordable private label. In 2004 the Lyko family started the webshop from their hair salon in Sweden. The business grew rapidly online. Today we have online webshops in Sweden, Norway, Finland, Denmark, Germany, the Netherlands, Poland and Austria. Lyko has been listed on the Nasdaq Stockholm First North Premier Growth Market since December 2017.
Contact info
Äppelbovägen 60, 786 91 , Vansbro, Sweden
- 0281-207 22
- fraga@lyko.se
- lyko.com
2.6
Poor
16K reviews
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Expired product
My order name fast, can`t complain but the serum was 2 months after best before date.
I would be fine with this if only the company would have written that the product is on the verge of expiry date.
Agnes
September 6, 2025
Unprompted review
Reply from LYKO
Hi! Thank you for taking the time to leave a review.
We’ve already been in touch with you by email to quickly sort this out.
Our warehouse manages thousands of different products, and although we do our best to keep everything running smoothly, the occasional mix-up can happen.
Thanks so much for bringing it to our attention, it really helps us improve. ❤️
Wishing you a great week!
Alicja / Customer Relations Lyko
Never again!
I ordered a hair treatment that I really needed to start immediately (postpartum hair loss) - it never arrived. I had to chase and chase to find out it was lost. They said they would replace it and then it never arrived and they then told me it was on back order. I waited over a month for a product I needed to start immediately and they just said... ya sorry. Horrible!
August 29, 2025
Unprompted review
Reply from LYKO
Hello Pippa! 😊
Thank you for sharing your experience – and first of all, we’re truly sorry that things turned out this way. Having to wait so long and chase for information is absolutely not the experience we want our customers to have. We really appreciate your feedback and will review what went wrong to ensure it doesn’t happen again.
Of course, we want to help you in the best possible way! Please don’t hesitate to reach out to our customer service team – we’ll get back to you as soon as we can.
fraga@lyko.se
📞 0281-71490
💬 Lyko.se
Wishing you a lovely day! 💌
// Linnea, LYKO Customer Relations
The website is terrible
The website is terrible, and my package still hasn't arrived. I'm still waiting for my package. I ordered it on the 29th of July. Today is the 13th of August. The website stated that the package should arrive within 8 days. Their customer support is terrible, and they only offer support from 9 a.m. to 12 p.m. and from 1 p.m. to 4 p.m. I started contacting them at 2:30 p.m., but their online support was no longer available.
August 13, 2025
Unprompted review
Reply from LYKO
Thank you for your feedback ✨
Our warehouse is currently going through a major renovation, which has unfortunately made delivery times longer than we expected. We’re doing everything we can to pack orders as quickly as possible and get them to our customers’ doors 🚀 Sadly, not everything is within our control, and some delays can’t be avoided.
We completely understand that you couldn’t reach us via chat on our website — due to the vacation season and fewer team members on board, we had to turn it off temporarily. But don’t worry, we’ll always get back to you via e-mail!
We truly appreciate your patience and understanding 💜 If your order still hasn’t arrived, please reach out to our customer service team via e-mail — we’ll make sure to help you get it sorted!
Disappointment and frustration
I have been a loyal customer of Lyko.se since June 2020 and have never had any complaints before. Orders were always delivered on time and in good condition.
However, their recent warehouse move has clearly resulted in unacceptable delays and poor customer service.
I placed an order on August 3rd with a PAID fast delivery option that was promised for August 5th. When I inquired about the status of my order on August 8th, I was informed that there are delays due to the warehouse move, and that my delivery cost would be refunded.
Today is August 11th, and I have yet to receive any compensation for the delivery cost, nor have the goods been delivered.
___
So I reached out again asking the same simple question when can I expect my order and the refund for the delivery cost and got an identical answer from Nova N., the support person who definitely seems entitled to treat customers like we "don’t matter".
__
Dear Lyko team, According to the Swedish Consumer Sales Act (Konsumentköplagen 2022:260), a seller can only claim force majeure or a justified delay in cases of objective circumstances beyond the seller’s control that cannot be remedied with reasonable effort.
A warehouse move is not such a circumstance and does not release the seller from responsibility. The seller is obligated to take reasonable steps to avoid delays and to inform the consumer in due time - Chapter 2 and 3 of Konsumentköplag (2022:260)
Under the Swedish Consumer Purchase Act (Konsumentköplagen 1990:932), I am entitled to receive the goods without undue delay.
Please prioritise your loyal customers over internal company decisions. The current handling has caused significant disappointment and frustration, and your support team clearly needs training on how to treat people with respect.
August 3, 2025
Unprompted review
Reply from LYKO
Hello Ekaterina! 😊
We are truly sorry to hear about your recent experience and completely understand your frustration. Your feedback is important to us, and we deeply regret that the warehouse move caused delays in your order and affected the level of service you’ve come to expect from us.
The transition to our new warehouse was meant to improve efficiency and capacity in the long run, but unfortunately, it has led to temporary delays for some orders. We understand this is not the experience we strive to deliver and sincerely apologize for the inconvenience it has caused you.
If you still have questions regarding your order or the delivery cost refund, our customer service team will be happy to assist you directly at email fraga@lyko.se 💌
Thank you for taking the time to share your feedback, it helps us improve and ensures we can do better moving forward.
// Wilma, LYKO Customer Relations
Unknown parcel status
I placed an order on 1st august with expected arrival date 11h august. I haven´t received any updates on my order/parcel, not even a notification from customer service of the delays. This is very poor service. I´ve request to cancel my order and the company to provide a refund, as there is no information about when the products will eventually be delivered. I might as well just buy them elsewhere and not way until the end of time. I can see many other customers are experiencing the same, well small action go a long way. So just treat your customers fairly.
August 10, 2025
Unprompted review
Reply from LYKO
Hello Debora 👋😊
Thank you for taking the time to share your experience 🤍 We truly apologise that your order did not arrive as promised and that our communication has not met your expectations.
At the moment, we are experiencing longer processing times than usual due to a combination of high order volumes and the transition to a new automated system in our warehouse 📦 Unfortunately, this has affected both delivery and response times more than we had anticipated. This is absolutely not the experience we want you to have, and we are working hard to catch up on all deliveries as well as respond to all customers trying to reach us.
We truly value your feedback as it helps us improve 🙌 Even though we wish your experience had been very different, we hope to have the opportunity to provide you with a much smoother experience in the future.
Wishing you all the best
// Emma, Lyko Customer Relations
VERY UNRELIABLE
I placed an order recently and they gave me a date for when I should be expecting it. Not only it hasn't arrived yet, way, past that date, but they only sent the order out on the day that it was supposed to arrive. I really needed that product for an emergency and I wouldn't have ordered it from here if it wasn't the only website that had it in the Netherlands, but this really seals the deal for me. I will no longer be ordering from Lyko ever again
August 8, 2025
Unprompted review
Reply from LYKO
Thank you for your feedback ✨
Our warehouse is currently undergoing a major renovation, which has unfortunately caused longer delivery times than we originally expected. We’re doing everything we can to pack orders as quickly as possible and get them delivered to our customers’ doors, but sadly some delays are beyond our control.
We appreciate your patience and understanding — we hope your order has now arrived, and we’d love another chance to serve you in the future 💜
Pretty much fell off
Used to love LYKO, but it is ridiculous with their delivery time. I can’t cancel the order, which has been “picking” for a week (just 2 of the same product), customer support is not responding regardless if it is e-mail, chat or call. I understand “change”, but this is not how you do business, not being able to at-least reply to the customer, or be straight forward with the waiting time. Misleading customers due “to changes”, will only damage the reputation of the brand, and it seems it is already being dragged down, and people will not trust your business . Other competitors right now have better deals and overall a better experience. I have also paid express fee for this thing. Do better.
August 1, 2025
Unprompted review
Reply from LYKO
Hi Alexis,
We’re truly sorry to hear about your experience. It is of course possible to cancel your order if you wish – simply contact us at kundesenter@lyko.no, and we will help you with this right away.
We understand how frustrating it is to wait, especially with express delivery, and we’re sorry for the inconvenience. We are currently experiencing longer processing times due to changes in our warehouse, but we are working hard to get back to our normal delivery times as soon as possible.
// Sunniva, LYKO Customer Relations
0 star,read all your 1 star bad…
0 star,read all your 1 star bad reviews,
update# i did send you message,you did not responce yet,, you only responce here
Gladly i use klarna payment method ,, and klarna did not released the money to them it is still pending ,,now i saw lots of hundreds of reviews that there product not recieve or even not refunded by months ,, what a decieving company, i only order 1 product to be sure if this is scam ,,, thanks i order payment method with klarna ,,, also good decision yo try 1 product,,NEVER ORDER HERE, ,, CLICK YOUR 1 STAR REVIEWS HERE,, u will see many people strugle ...n
NEVER BUY EN not recomended,, gladly NL many good webstore, for skincare
August 1, 2025
Unprompted review
Reply from LYKO
Hello Kitty!😊
Thanks for sharing your experience. It looks like your order is just delayed, and we informed you about it via e-mail. The payment with Klarna hasn’t gone through yet because your parcel hasn’t left our warehouse. That’s how their system works – no shipment, no charge.
It's a bit sad to read such a harsh review when we didn’t get a chance to help you directly. If you’d reached out to us on chat or email, we could’ve cleared this up right away.
Also, we honestly don’t recognize the “hundreds of bad reviews" you're referring to.
Hopefully, once the package arrives, you'll see things differently. And if there’s anything still unclear, just drop us a message – we’re here to help. Have a great day!
// Alicja, LYKO Customer Relations
Products with expiry in a month
i got two sunscreens that expire in a month. unfortunately they were a gift and are no longer in Germany to return them.
Such a disappointment.
Do not recommend this shop at all!
July 27, 2025
Unprompted review
Reply from LYKO
Hello Sandy! 😊
Thank you very much for your feedback. We're really sorry for the warehouse oversight. We do our best to regularly and carefully check each product before it’s shipped out, but it looks like this one slipped through.
We’ve already handled things with you via email: your refund has been processed ✅ and there’s a special coupon waiting for you in your private messages as a small apology 💛 We hope to see you again soon, and next time we’ll make sure everything’s fresh and fabulous! Have a lovely day!
// Alicja, LYKO Customer Relations
Reply from LYKO
Hi there! 👋😊
Thank you so much for taking the time to leave a review, we truly appreciate it 🤍
We're really sorry to hear that one of your items seems to be missing, that’s definitely not how it should be 😔 We'd love the chance to take a closer look at your order and make things right.
You're very welcome to get in touch with our customer support:
📞 Phone: +46 281 71490
Mon–Wed: 9-18
Thu–Fri: 9-16
💬 Chat: Directly on our website (lyko.com)
Mon–Wed: 9 -20
Thu–Fri: 9 - 16
💌 Email: fraga@lyko.se
Wishing you all the best!
// Emma, LYKO Customer Relations
My order didnt come after 11 days so I…
My order didnt come after 11 days so I finally inquired about what went wrong. So after writing an Email I found out that the package wasnt sent and that they did not have the product in storage so they wouldnt be able to send a new one.
If you need anything urgently or for a gift, avoid this website. Even worse than this error which I obviously got refunded for is that there was zero communication until I reached out. Im not sure if or when I wouldve gotten my money back, hadnt I written an Email.
May 8, 2025
Unprompted review
Reply from LYKO
Hi there!
Thank you for sharing your experience 🩷 I’m really sorry our communication didn’t meet your expectations and that your order was delayed, this is not the experience we aim to provide.
I’ve passed your feedback along to the team, as we want to ensure clear and prompt communication, especially when things don’t go as planned.
Thank you again for reaching out 💌 Your feedback helps us improve, and I hope we get the chance to offer you a better experience in the future.
Wishing you all the best!
// Linnea, LYKO Customer Relations
The worst ever customer service
The worst ever customer service. They are never accountable for their mistakes. I ordered a total of 4 products on April 23 that was supposed to be delivered by 28 April. I didnt receive the package even days after the mentioned date. When I checked the tracking link by Citymail delivery service it mentioned that they never received the package from lyko. When I contacted lyko, they lied to me that package was lost between transportation and that they will arrange a new package this time with instabox. But then the same thing happened when checking the instabox tracking link, lyko havent sent the package. I contacted them again and this time what lyko mentioned was that one of the items i.e, alum stone that I ordered was out of stock, and that they can ship the rest of the items and asked me to wait until the item will be back in stock which never happened. And I badly needed that item(alum stone) and I even asked them to send me the item from other brand as that item was the reason why i shopped. Whenever I contact them they just go silent without replying to my messages. Never again shopping with lyko ever.
May 6, 2025
Unprompted review
Reply from LYKO
Hello Francis! 😊
Thank you for taking the time to share your experience – we’re truly sorry to hear that your order and communication with us have not met your expectations. We want to help you in the best possible way.
I understand your frustration as things didn't go as planned this time. Of course, we want the order to be delivered smoothly with the chosen delivery method, something has gone wrong here. We are glad that you contacted our support so that we could help you with a new delivery. Unfortunately, it seems that a few products were out of stock and could not be shipped immediately.
If you have any questions or concerns, please do not hesitate to contact our customer service again with your order number so that we can follow up on your case and help you in the best way!
Phone: 0281-71490 📞
Mån-ons 9 - 18
Tors-fre 9 - 16
Chat : directly on the website💬
Mån-ons 9 - 20
Tors-fre 9 - 16
Email : fraga@lyko.se💌
Hope you will give us another chance in the future. Wish you a great day! 🌷
// Wilma, LYKO Customer Relations
waste of money
I ordered Jaguar scissors through the Finnish website Lyko, which had a 5-star rating on their website. Unfortunately, the scissors arrived in poor packaging, which did not match the packaging of professional hairdressing scissors. The scissors were dangling and jumping around inside the packaging and might be received an unknown number of blows during transportation. From the very beginning, the scissors made a strange squealing sound. I contacted customer support, where they told me that they do not exchange opened packages. I want to emphasize that this is not about perfumes or shampoos that were opened, but about a working tool that turned out to be of poor quality. Having tried it on my hair, I can say frankly - the scissors are just bad, they simply ruined my hair. This is the first time I have encountered an online store that does not accept back a bad quality product or makes this process almost impossible. Before making a purchase in Lyko just remember, you can lose your money
February 28, 2025
Unprompted review
Reply from LYKO
Hello Nata!
Thank you for reaching out! I'm really sorry to hear that you're not satisfied with the quality of the product. If you suspect that there is something wrong with it, please feel free to contact our customer service and file a complaint. This will give us the opportunity to investigate the matter further and determine if there is an issue 🤍
fraga@lyko.se 💌
We are here to help you in the best possible way!
Wishing you a great day!
// Linnea, LYKO Customer Relations
I see it as the worst place to buy from…
I see it as the worst place to buy from if you look for quality products and professional customer service!
I have always had questions in my mind if this place is legit or not, but a few weeks ago I saw that they have one of my favourite perfumes on sale and I decided to buy it and hoped that I will be buying an original product and good product
However and upon opening the package, I could see that the sprayer was loose and stuck in the bottle cover. I contacted customer service and sent back the perfume to be checked and their conclusion was that the product is fine and I opened it wrong (( as if I am coming from the jungle and I don't know how to open a perfume)). They claimed that they fixed the issue and sent me back the perfume and refused to send a new one. The funny thing is that when I received the bottle and opened it, I found the sprayer again loose !!!
I contacted customer service who did nothing as if they don't care about that and they don't mind losing a customer.
I feel bad and I will never buy from them again . For me, I see it as a waste of money to buy from them. My experience is that I got bad and defected product and no proper customer support which is ridiculous.
Was the first and last time to buy from this place. As a customer, my experience is that they sold me defective product and don't want to help and fix the issue, just ignore the customer
January 3, 2025
Unprompted review
Reply from LYKO
Hello Osama,
I’m so sorry to hear about your experience with us! It seems there’s been a bit of a misunderstanding here. Please reply to the most recent email you received from our support team so we can get to the bottom of your claim and sort things out ❤️🩹
Our claims team works with the principle “better to approve than reject,” but if no defect is found, the purchased product will be returned to the customer—which is what has happened in your case.
At LYKO, you never have to worry about the authenticity of our products—they’re always sourced directly from official suppliers or agencies.
//Wilma, Customer Support, LYKO
It is a skam company
It is a skam company. I have recommended and paid and have not received the goods. I have tried several times to contact him without success. Avoid this page.
October 23, 2024
Unprompted review
Reply from LYKO
Hello Ammar!
Of course, we want you to receive your products as you ordered. I recommend that you contact Lyko Customer Service so that we can help you further! 🤍
You can reach us at:
fraga@lyko.com
Telephone: 0281-71490
Chat via the website
Wishing you a great day!
// Linnea, LYKO Customer Relations
I don’t know about any other store but…
I don’t know about any other store but the one right out of T-Centralen station was a great experience for me. There was this girl Amanda(unfortunately I didn’t catch her last name) and she was just amazing, extremely sweet and polite, very willing to help with everything I needed, her whole vibe was just amazing, honestly she made buy the stuff I wanted. Please give this girl a raise, she’s a diamond!
October 30, 2024
Unprompted review
Reply from LYKO
Hello Leda! 😊
Thank you for your review and for sharing your experience after visiting one of our Lyko stores. Great reading, we will of course share this with our colleague Amanda so that she can take part of your words! 🩷
You are warmly welcome back to us at Lyko! Wishing you all the best!
// Wilma, LYKO Customer Relations
Awful experience
Awful experience, I had rash on my cheeks from a blush i purchased recently. I contacted the customer service and they told me to fill in a reklamasjoner form and I did that. After a few days they contacted me saying this could have happened from something else and they can't accept the product back. They wasted my time i couldnt return other products which was not open because of their late reply and 14 days return time was over. I am NEVER buying anything from this site ever, I once had a similar thing problem from another beauty store (Kicks) and they helped me immediately, NEVER trusting this ever again.
September 18, 2024
Unprompted review
Reply from LYKO
Hi Yasmin,
Thank you for sharing your feedback with us, and I'm truly sorry to hear that the product didn't meet your expectations. I understand how frustrating this situation must be for you 🙏.
When it comes to skincare and allergic reactions, it's incredibly difficult for us to determine the exact cause of the reaction. Reactions can arise from a variety of factors, such as food intake, allergies to essential oils or perfumes, or even interactions with other products you may have used. Since we don't have an overview of your full skincare routine or any potential allergies or conditions, it’s not easy for us to confirm that this specific product is the cause of the reaction.
We don’t offer a satisfaction guarantee, and it’s important to note that allergic reactions are unfortunately something we cannot predict. However, if you believe that the reaction is directly linked to our product, we highly recommend you consult with a doctor or dermatologist. If a medical professional determines that the product is indeed the cause of the reaction, we would be happy to reconsider and take further action, including reviewing a potential refund 💸.
We appreciate your understanding, and again, we sincerely apologize for the inconvenience caused. Please feel free to contact us if you have any further questions or need additional assistance.
Wishing you a lovely day ahead!
-Sunniva
Lyko sweden is not trustworthy
I don’t recommend buying from lyko, it happened several time that i bought schampoo or conditioner or basically liquid and the package has been opened and it missing 1/3 or 2/3 of the products, this time olaplex package was open so how can i trust to use what is inside it? And the björn axén schampoos were 160 ml and 175 ml and it’s suppose to be 250 ml.
I bought the same thing somewhere else and it was full.
September 12, 2024
Unprompted review
Reply from LYKO
Hello Harmony! 👋🏼😊
Thank you for sharing your experience! 🤍
It doesn't sound good at all and of course we want all our products to arrive full and in good condition. I will of course pass this information on to the relevant department, and fingers crossed it will not happen again.
You are very welcome to contact our customer support so that we can help you in the best possible way.
Phone: 0281-71490 📞
Mon-Wed 9 - 18
Thurs-Fri 9 - 16
Chat (lyko.com)
Mon-Wed 9 - 20
Thurs-Fri 9 - 16
Sun 11 - 20
Email fraga@lyko.se
Wishing you all the best! 🤍
// Linnea, LYKO Customer Relations
Takes more than 10 days to receive a…
Takes more than 10 days to receive a product. If you have opened something they will not accept the return, even if you have done it within 14 days of the withdrawal period. Will not be buying anything ever again from this website!
August 1, 2024
Unprompted review
Super nice customer service
I ordered a setting spray via the Dutch Lyko site. Unfortunately it arrived damaged and had spilled all over the packaging. I sent in a complained with pictures and within 2 minutes of that complained had an answer from their customer service and a refund. Great and fast customer service!
July 16, 2024
Unprompted review
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