Lyte Reviews 509

Love the customer support. So quick to respond with the answer! Love Lyte and always happy to buy tickets from them

The Lyte team is amazing. I sent and email and received a reply by the next business day. They even followed up on my issue.

Horrible experience using Lyte to purchase my Super Fan NYCC tickets. No access code, finally able to add my VIP and received confirmation to sit tight as orders were being processed on 5/6. I then receive an email on 5/6 asking me if I want to make any changes which I did. Then a 2nd email telling me I’m still in “line” for my VIP pass but could purchase a 4 day pass. Sent an email to Lyte trying to make sense of things but never heard back. I finally decided to go for the 4 day pass just for my entire order to be cancelled and not getting the option to purchase ticket.

I paid $99 for a membership that just ripped me off.

What a great experience! I was concerned because there has been absolutely no response from the promoter of the Cruel World Festival. Even the email I sent to GV in July 2021, still has not been answered. So today I sent an email to Lyte directly. Not only did I receive a reply within hours, Rachel from Lyte answered my question with a full explanation, reassurance and kindness. When I wrote back a thank you she responded again with more kindness.
Made my day and took SO MUCH stress off.
Thank you Rachel and Lyte!

This the second year in a row that I had the same problem, but fortunately it was solved just as quickly both years. When I went to purchase NYCC tickets via the superfan pre-sale link, I did not receive a confirmation after I selected "save order". Instead I was directed back to the screen asking me to put in my access code. The difference between this time and last time was last year, my link and access code no longer worked and the support team gave me a new access code. This year my link said 1/1 used but the access code worked and I kept going back in until the kicks got worked out and my order went through. This issue seemed widespread this year based on the comments thread on NYCC social media pages, as last year I don't recall seeing anyone else have this problem. The support team replied to me very quickly, and even thought the problem seemingly worked itself out, the support team emailed me a screenshot of my confirmation which gave me a peace of mind. Order tickets for NYCC can be stressful for everyone involved, customers and support. There's a lot going on from every angle. However, the support team has always been quick to respond and very kind and understanding anytime I needed to reach out. Thank you very much!

Was able to refund our Coachella Weekend 1 tickets through Lyte and was due payment the day after the festival ended. However, there was issues with the refund being made and had to wait a little longer. Teresa was extremely helpful, responsive and kept me up to date with the issue and status of my refund and let me know when it arrived in my account. Really appreciated the quick correspondence and great customer service.

Jazz helped me with banking and refund information and everything was well handled, thank you!!

Teresa understood my issue took care of it right away. I love it when a transaction is easy peasy. Thanks again!

My daughter purchased tickets via Lyte website back in December 8,2020 - for an event she was going to attend. This was just prior to the Pandemic and everything was cancelled. Fast forward 2 years later and the concert was back on but a lot had changed in those 2 years. I wrote to Lyte Customer Service to explain our situation and the money my daughter had spent was significant and due to all the changes that have taken place- logistically and health wise she couldn't attend this.
It was no more that 30 minutes later I received a response back from Lyte- they were more than understanding with our situation and agreed to provide the refund. This was my 1st experience in dealing with Lyte and the outcome couldn't have been better- their prompt response was fantastic and was pleasantly surprised to hear back so quickly. Our experience was great and we won't hesitate to buy tickets through them in the future.

Lily, thank you for the great customer service and quick responses.

Rachel was great! Issues were corrected and confirmed. Thanks!

Jazz was very helpful and understanding. I can't thank you enough for your kindness and great customer service. It is very hard to find great customer service anymore. Will be purchasing all my futur events tickets through this company.

Super responsive and helpful support team helped me resolve an issue with tickets and we all made it to the festival!

Lyte was extremely helpful and responsive to my emails. Teresa handled my situation professionally and quickly.

Fast response with all the info I needed. Really great customer service. 5 star

Gene is an angel is disguise. They were quick to solve my issue at hand and were able to make an impact on my life that goes far beyond their duties. If their manager is reading this, please give them a raise.

I was having some trouble with getting my bracelets for Coachella deliver, but once I got in contact with someone they were very helpful!!! So thanks again for making it easier on me.

I had an enquiry about returning some tickets for Bottlerock Napa. Teresa emailed me back with detailed instructions on the process and how to access my tickets. Thanks Teresa!

This 5 stars goes to Teresa and her impeccable customer support during my ticket crisis.

There are many horrible things I could say about my experience dealing with Lyte The company. However, Teresa addressed all of them with class and dignity in the face of my at times emotionally flagrant emails.

Teresa cared about making sure my tickets were taken care of. Lyte should do everything in their power to keep people like Teresa and promote her.

I would have never in a million years given a 5 star review if Lyte didn’t have Teresa managing my claim. She is awesome and I have no idea why she has decided to use her amazing skills to put out this company’s fires.