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See what reviewers are saying
I had questions about some things that potential ticket sellers were saying online, and they appeared to be scams. I had the pleasure of dealing with Lily, and after asking for more information, she p... See more
Bought Springsteen tickets for the BST Hyde Park show via Festicket. Like many others I then tried to repurchase them via Lyte - directed by the organisers! After multiple support tickets and weeks an... See more
Company replied
I can’t rave about this company enough. It gave me the ability to get tickets to a sold out show without paying ridiculous scalper prices or having to worry about being scammed. I put in a ticket beca... See more
Company details
Information provided by various external sources
Get or return tickets to sold out events.
Contact info
San Francisco, United States
- lyte.com
3.6
Average
509 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service thank you 🫂🙏💘
July 9, 2024
Unprompted review
Reply from Lyte
Thank you for your kind review! We're thrilled you enjoyed your experience and look forward to serving you again.
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excellent!
Fast answer. I felt she did her best to help me. Good vibes. I am very satisfied with the good service
July 2, 2024
Unprompted review
Reply from Lyte
Thank you for your kind review! We're thrilled you enjoyed your experience and look forward to serving you again
My answers were heard .i recieved…
My answers were heard .i recieved polite emails .and very prompt response. Im happy with the communication i recieved .
June 16, 2024
Unprompted review
Reply from Lyte
Thank you for your kind review! We're thrilled you enjoyed your experience and look forward to serving you again
Communication and resolution to…
Communication and resolution to questions I had! Trustworthy on payout!
Highly recommend
June 10, 2024
Unprompted review
Reply from Lyte
Thank you for your kind review! We're thrilled you enjoyed your experience and look forward to serving you again
Quick answer and right to the point!
Quick answer and right to the point!
June 6, 2024
Unprompted review
Reply from Lyte
Thank you for your kind review! We're thrilled you enjoyed your experience and look forward to serving you again
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Reply from Lyte
Our team will contact you via email and text if we're able to fulfill your request. Hang tight!
When I had concern about a payment
When I had concern about a payment, Lyte quickly responded, and the issue was explained succinctly. No more concerns at this time.
May 24, 2024
Unprompted review
Reply from Lyte
Thank you for your kind review! We're thrilled you enjoyed your experience and look forward to serving you again.
The Support Staff at Lyte was awesome!
The Support Staff at Lyte was awesome! They were prompt getting back to me so quick, & they are efficient! I really appreciate them. We were stressed getting our tickets at last minute! Lyte made it happen for us! Thank U Lyte!
May 17, 2024
Unprompted review
Reply from Lyte
Thank you for your kind review! We're thrilled you enjoyed your experience and look forward to serving you again.
Quick helpful customer service
Quick helpful customer service, hoping to get a burning man ticket seems like the best place to get a ticket
May 16, 2024
Unprompted review
Reply from Lyte
Thank you for your kind review! We're thrilled you enjoyed your experience and look forward to serving you again.
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Jazz at Lyte was very helpful I was…
Jazz at Lyte was very helpful I was glad to be helped by a human :) Thanks again
May 13, 2024
Unprompted review
Reply from Lyte
Thank you for your kind review about Jazz! We're thrilled you enjoyed your experience and look forward to serving you again.
Address error fixed within minutes!
I mistyped my address, and they fixed it for me within minutes of my order confirmation. Thank you, Lyte support team!
May 15, 2024
Unprompted review
Reply from Lyte
Thank you for your kind review! We're thrilled you enjoyed your experience and look forward to serving you again.
I received fantastic support from jazz. Answered all my questions n took care of my case. I will be getting my refund on schedule I hope
Received answers to all NY questions and my refund is scheduled for 6-10-24. Excellent service
May 10, 2024
Unprompted review
Reply from Lyte
Thank you for your kind review! We're thrilled you enjoyed your experience and look forward to serving you again.
I’m writing here because they were…
I’m writing here because they were perfect solving my case. I’ve bought tickets for the wrong day and after the contact, I’ve bought another ticket for the correct day and after 2 days they refunded my money
April 10, 2024
Unprompted review
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Lyte steal $750 from me
Lyte steal $750 from me. I called to cancel my tickets 3 months before the event and they refused to refund my money. I did not even have the tickets with me.
March 12, 2024
Unprompted review
Reply from Lyte
Hi David,
Can you please provide your Lyte reference number so we can look into this for you? We only offer email support, not phone, so any phone conversation you had was not with a Lyte representative.
Lyte- platform & people are amazing!
Lyte-this platform and the people running the messaging team and customer service support was absolutely amazing. Our tickets were canceled because of my card and we missed the two hour window. Find a phone number to call them so I use the messaging platform and they responded back within minutes. we continue to email back-and-forth. It was resolved and luckily they were able to give us another opportunity to get the tickets!
I was really prepared for a frustrating robot or a dead end answer. So pleasantly surprised about this platform and the Lyte team.
February 27, 2024
Unprompted review
Jazz was really helpful
Jazz was really helpful, making a name change on our booking really easy. Clear instructions and sorted out the change quickly
February 13, 2024
Unprompted review
Refund tickets
I bought two TIckets for a Mistake.
I Wrote to Lyte Support, this morning team lyte helped me for the Refund tickets.
Great support
February 12, 2024
Unprompted review
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Great Customer Service!
Jazz responded to my email within 24 hours and answered my question/request very clearly and concise. I wanted to upgrade my GA Sol Blume ticket to a VIP ticket and they were able to assist me with that very easily. They were a big help.
February 7, 2024
Unprompted review
Had an issue with booking tickets and…
Had an issue with booking tickets and emailed in expecting a slow reply and possibly a “deal with it” reply, I was pleasantly surprised, got an email back from Jazz within the hour and she sorted my issue out, I don’t normally write reviews but if you see this Jazz, I appreciate you.
February 2, 2024
Unprompted review
You got my tickets to me the same day
You got my tickets to me the same day! The show was the next day so that was very important. Thanks for your help. Very enjoyable experience.
January 18, 2024
Unprompted review
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