Love the products, but find it very odd that when I purchased an item on sale and needed to exchange to exactly the same product, but a different size, then I had to pay the dividend / full price. Nev... See more
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Pretty clothes and good packaging! Nothing to complain about since good quality! 4/5 stars since I had struggle with the delivery tho & mkae didnt respond! Costumer service might be something to work... See more
Company replied
I am impressed by the speedy shipping to the US. Although I have not needed to return an item, I would expect an efficient exchange or refund from this on-line boutique.
First of all, I want to start by saying that I absolutely love the sweatshirt I bought at your Store. However, considering the price tag I believe things could have gone a lot smoother. In the confirm... See more
Company replied
Company details
Written by the company
After years of hard work and preparation, M-KAE finally launched its very first collection in April 2018. The fonder of the brand is Maria Kragmann, also known as a Danish content creator. Since we started M-KAE, we have been striving for timeless design, elegant and classic key pieces all in the highest quality and at affordable prices.
Contact info
Dronnings Tværgade 54, 1302, Copenhagen, Denmark
- +4589877970
- hello@m-kae.com
- m-kae.com
4.4
Excellent
402 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from M-KAE
Hi,
We're thrilled to hear that you love the cardigan and that it's both warm and elegant. Your feedback means a lot to us!
Best regards,
Silje, Team M-KAE
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I love the style and fabric of the…
I love the style and fabric of the clothes that I got
February 13, 2025
Reply from M-KAE
Dear Fernaz,
Thank you for your wonderful review! We're so glad to hear that you love the style and fabric of the clothes. Your feedback means a lot to us!
Best regards,
Silje, Team M-KAE
I’m TOTALLY in love with M-KAE
Your products are so amazing! Very good fabrics, lovely design… it’s totally my dream style!
Plus.. being a small brand is totally a luxury these days!
February 3, 2025
Reply from M-KAE
Hi,
Thank you so much for your wonderful feedback! We're absolutely thrilled to hear that you love our products and designs.🤎
As a small brand, it’s incredibly rewarding to know our efforts are appreciated.
Your support truly means a lot to us!🤍
Best regards,
Silje,
M-KAEt team
Poor packaging
Poor packaging. That quality of products you offer requires nice packaging like nice box not just paper bag. The box also should give better protection to products.
February 5, 2025
Reply from M-KAE
Hi,
Thank you for your feedback. We’re really sorry to hear that you were disappointed with the packaging. We completely understand that high-quality products deserve proper packaging, and we’ll take your suggestion into consideration as we continue to improve our services. Protecting our products during shipping is very important to us, and we’ll work on finding better solutions to ensure everything arrives in perfect condition.
We truly appreciate your input, and we hope to have the opportunity to serve you again soon!
Best regards,
Silje,
M-KAE team
The product i received was not in good…
The product i received was not in good shape it felt used and did not smell well. Since this is a exclusive product I was expecting more. I will claim the product and most likely not shop again so sad becuse I like the design and look.
January 30, 2025
Reply from M-KAE
Dear Fredrika,
I am truly sorry to hear that you received a product that did not meet your expectations. This is absolutely not the experience we want to provide for our customers, and we fully understand your disappointment. We are very sorry that the product felt used and had an unpleasant odor – this is far from the standard we strive for.🤍
We take your feedback very seriously, and we would like to do everything we can to make this right. I will ensure that your claim is processed as quickly as possible, and if you wish, we can arrange a return or exchange for the product.
We greatly appreciate you taking the time to provide us with this feedback. We understand if this has affected your desire to shop with us again, but we hope we can have the opportunity to make this right for you. Your satisfaction is incredibly important to us.🤎
Once again, we deeply apologize for the experience you had, and we hope to find a solution that will make this right.
Best regards,
Silje
M-KAE team
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The item arrived damaged
The item arrived damaged, and the customer service was obviously a disaster. The sizes are totally off. Please think before you order. It would be a waste of time, money, and energy to get your money back.
January 6, 2025
Reply from M-KAE
Hi Inga,
We’re really sorry to hear that you received a damaged jacket and that the size didn’t meet your expectations. We completely understand your frustration. However, we’ve been in touch and worked together to resolve the issue. As agreed, you were refunded the full amount, and the jacket was returned to our warehouse.
Best regards,
Team M-KAE
Beautiful jacket and fast delivery
Fast delivery and return. Love my product! The fit is so great.
January 2, 2025
Reply from M-KAE
Dear Louise,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with both the delivery, return process, and of course, your product. We hope you continue to enjoy it and get lots of use out of it!🥰
Thanks again for sharing your experience – it really means a lot to us!🤍
Best regards,
Silje
M-KAE team
Love the products but discounted product refund was weird
Love the products, but find it very odd that when I purchased an item on sale and needed to exchange to exactly the same product, but a different size, then I had to pay the dividend / full price. Never experienced that before and found it a shame since I ended up then not keeping the product.
November 27, 2024
This has been a horrible experience
This has been a horrible experience, for a company that portrays to care about quality and attention to detail, the reality is far from that in my experience.
I ordered items over 1k and paid for an expedited shipping to the US, I’ve never had issues buying internationally before, but then I am getting harassed with customs asking me to file different reports and clearances and provide information only the company has.
Now instead of being able to get a response in a timely manner and the customer service you’d expect this company would have, NO ONE responded to my emails or the logistics manager at fedex’s that was handling customs.
Even when I desperately tried contacting them via instagram I was promised they’ll look into it right away.
Hours go by and STILL they did not provide the simple information that was needed to customs.
I would never recommend this company to anyone.
November 26, 2024
Reply from M-KAE
Hi Eguardo,
Thank you for reaching out. I want to assure you that we have responded to your inquiries and provided FedEx with the necessary information so your package could proceed through customs.
I am truly sorry for the experience you've had and that we didn’t meet your expectations in terms of response time. I deeply regret any frustration this may have caused you.
From our side, everything should now be in order, but please don’t hesitate to reach out if there are any further issues.
Best regards,
Silje,
M-KAE team
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customer service does not respond to…
customer service does not respond to messages! Hopeless store
December 9, 2024
Unprompted review
Beat products ever.
November 28, 2024
Reply from M-KAE
Hi, thank you so much for your kind words. We’re happy to hear that you like the product. 😍
Wishing you a wonderful day! 🤍
Hugs, Silje
Love this brand!
I love my coat from M-KAE! I ordered from the US and it came so quickly.
December 3, 2024
Unprompted review
Reply from M-KAE
Hi Ashley,
Thank you so much for your lovely feedback! We're thrilled to hear that you love your coat and that it arrived quickly all the way to the US. It means so much to us.🥰
Hugs, Silje
M-KAE team
Great quality and nice fit
Great quality and nice fit. Thank you. Only problem is that buttons seem to fall off easliy.
October 10, 2024
Reply from M-KAE
Hi,
Thank you for your feedback! We're so glad you like the quality and fit of the item. We're sorry to hear about the buttons coming off easily – that’s definitely not the experience we want you to have. If you encounter any further issues, please don't hesitate to reach out to us, and we’ll do our best to resolve it for you.🤍
Best regards,
Silje, M-KAE team
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Reply from M-KAE
Hi Latifa🤍
Thank you so much for your review! We are so happy to hear that you love the dress and that you are satisfied with the delivery. Have a lovely day!
Kind regards
Line, M-KAE
Love the fit/ look but not the quality :(
I purchased a maxi skirt in beige and I love the fit and feeling.
Unfortunately after wearing it 3 times it started to loose garmin and peeled so the quality is not how I expected it to be :(
July 3, 2024
Reply from M-KAE
Hi! We're really sorry to hear about your experience. If there is a defect with the product, you're more than welcome to send us an email describing the issue, and we'll take a closer look.
Best regards,
Silje, M-KAE team
Excellent service
Excellent service and the very best Quality. I love every piece from the collection.
September 10, 2024
Reply from M-KAE
Hi Gabrielle🤍
Thank you so much for your review and for your kind words! We are truly happy to hear that you love the collection and that your experience was perfect!
Lovely day to you!
Kind regards,
Line, M-KAE
Reply from M-KAE
Hi Vita🌸
Thank you for your review. It means a lot to us that you will share your experience. Hope to see you again soon🍀
Kind regards,
Line, M-KAE
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I planned to buy the Sienna set about…
I planned to buy the Sienna set about 6-7 months. At first I doubted, then the right size was not available and now I have it. This is a very successful purchase! Excellent quality and a wonderful look! It's a pity that I put off the purchase for so long
July 22, 2024
Reply from M-KAE
Dear Valentyna🤍
Thank you so much for your review! We are so glad to hear that you love the Sienna set as much as we do🖤 Thank you for the kind words, it means a lot to us.
Lovely day to you!
Kind regards,
Line, M-KAE
Reply from M-KAE
Hi,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the quality of our clothing. We truly appreciate your support!🥰
Best regards,
Silje, M-KAE team
Amazing products!
August 7, 2024
Reply from M-KAE
Hi,
Thank you so much for your feedback - it means a lot to us!
Wishing you a wonderful day! 🤍
Hugs, Silje
M-KAE team
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