Copenhagen Metro Team I/S Reviews 

You can't open the windows, neither there is any air flow or conditioning system.Anybody can have heat stroke in the metros..and takes lot of money as well.Lol.

Be very careful especially as a turist when using the Metro. It's not easy to buy a ticket/to buy the right ticket and the control staff are trained (and paid) to be extremely aggressive detecting traveler's without a valid permit. There are several examples of the staff guiding traveler's how to buy a ticket and then giving them a fine for not having a correct ticket - even though the traveler just follow the instructions.
The Metro is a disgrace to the public transportation field in Denmark and absolutely not a representative of the general level of professionalism, decency and mindset.

The status of the metro operation in the web does not reflect the real status of the metro operation.

I can’t belive all these unannounced service cuts and badly communicated issues repeatedly. I’m paying monthly a great amount for the service that barely works and no way to complain in order to actually make a difference. Ridiculous

Idiots with 0 common sense even when you try to do the right thing. They will just fine you even if it is their system that is wrong or failing. Avoid if possible, especially on the yellow M2 Airport line.

The metro system is a soulless tourist trap, they will fine you $100 with no mercy no matter the circumstances. Despite this heavy fee the only indication of this fine is tiny text on the trains saying that not presenting your ticket will result in a fine (doesn’t specify how much). Furthermore, the metro system is designed in a way to lure unsuspecting tourists onto the trains without tickets, with very little indication of the clearly strict rules they have. Trains also become incredibly hot in the summer and can move quite violently during transportation. Overall a huge disappointment for someone just visiting Denmark.

The fines in the Danish metro system are absolutely unreasonable, especially considering how the system is designed to trick passengers. There are no turnstiles or barriers at the entrance, making it easy to accidentally enter without realizing you need a ticket immediately.

It feels like the system is intentionally set up to profit from honest mistakes, penalizing even those who simply forgot to buy a ticket and had no intention of fare evasion. This approach seems unfair and deceptive, targeting people who made genuine errors rather than those trying to cheat the system.

I have never seen a metro system or fines like this in any other country.

Very bad. For a tiny country like Denmark public transport is extremely expensive, completely unreliable. Always issues, wrong schedule, always late , technical issues almost daily. ...

Get ready to change your entire plan on a whim. Doesn't matter if you bought a ticket, they will pack the train full and leave you stranded if you're more than a minute late. They will change train platforms with five minutes heads up, so good luck if you're not close to the train, or don't read the announcement board in time. Get ready to wait if you don't make it within a minute of getting on board. Bathrooms on the train? Forget about it. Attendants to help foreign travelers? Non existent. Can't understand the accent of crucial announcements on board? You're out of luck, pal. And if you manage to get on the train in time, you're just getting started. They WILL change the trains destination on a whim and leave you heading to the completely wrong destination with about 10 minutes heads up. Keep an eye on the signs and an ear on the PA or you're in deep trouble. And, after all this, if you want a refund, well you're not gonna get one. If possible, avoid these trains or you're gonna have a bad time. If I could leave a negative star, believe me I would. Totally spoiled a great trip. Thanks Denmark DOT, will definitely not recommend you to a friend.

An absolute joke.

Never been to Copenhagen before. Was given two ‘fare evasion’ tickets when we asked the inspector to buy two adults and one child ticket on the train.

It didn’t say anywhere that you can’t buy tickets on the train. And the metro know tourists will make the mistake due to being tired/not knowing etc. It’s basically just a scam for tourists. What a great way to build goodwill with foreigners.

When you make the first appeal they deny you. Why would someone trying to evade a ticket give their passport and appeal? They wouldn’t. They’d simply ignore it.

Then they tell you to make a second appeal which they say you have to pay 160 KR for! Proof it’s a tourist scam.

Absolute disgrace

Copenhagen is a beautiful city, but what takes place below is an absolute train wreck. I've visited cities in a lot of countries and a lot of states, and this has been by far the worst metro system I've ever encountered.

The trains are constantly delayed, and it's recommended that you buy tickets through the app, but there's no stable wifi connection for you to access the app. It seems completely understaffed and if you can somehow get a metro steward to pay attention to you to answer a question, they don't even seem to know what's going on.

DO NOT buy a rejsekort card. It is a tourist trap. There are no clear directions or signage on how to use the card and the scanners, and apparently if you don't check in correctly, your ticket isn't considered valid EVEN IF YOU PAID FOR IT AND CAN PROVE IT. Also, if you have funds leftover, they can only be reimbursed to a Danish bank account, or turned in in-person at specified locations for cash. So if you leave the country, or even the city, you're out of luck.

The fare for an adult is around 24 DKK ($3.50 USD) which is pushing expensive, especially in comparison with many other European metros. And if you receive a "fare evasion" fee, it will be 750 DKK ($100 USD) on top of the ticket that you already paid for. Such a scam.

In my experience, the steward (ID 21252) actually lied to my face when I directly asked him if there was an issue with my prepaid ticket and told me I was fine to get off at my stop. He did not give me any reason for why he requested my passport and started writing down my personal information. When I got off at my stop, he slapped me with a fee and spoke to me in a rude and condescending tone. When I read that I could contest it, he mocked me and said "okay, yeah, you go do that then."

I contested the fee and it took literal weeks for them to come back with the response "we are obligated to treat all passengers equally according to the Joint National Travel Regulations" by which they mean they are obligated to assume and treat all passengers like criminals. So I was forced to pay more than 30x the original fare.

I mentioned the steward's poor behavior in my emails while contesting the fee, and was given no indication that the steward had even been reprimanded.

To the Copenhagen Metro: I am appalled that you would allow your employees to act in this manner. I felt unsafe in the moment, publicly humiliated, and disrespected. It is unacceptable to lie to your passengers. I do not feel that I was treated equally nor fairly by this steward, rather I felt targeted. I have lost respect for this transportation system.

To Potential Travelers: AVOID THE METRO. It'll be better to take a taxi; you'll pay the same amount, but at least you'll be treated better.

If I could give less than one star I would! Every single week there is some issue with metro. They always say it will be resolved in 5-10 minutes, but it always take at least half an hour! It’s not happening once in a while, this is on regular basis!

Once again, if only I could give minus points to the cph metro. Absolutely terrible service. The employees don’t know when and where the train is going. Most likely it’s not going anywhere and you’ll be asked to leave the train. Don’t even bother to take the stairs down and just take a cab. Lived in cph for 8 years now and the metro has been an ongoing issue throughout

Frustrating Experience with Check-In System and Customer Service

My recent visit was marred by a frustrating experience with their check-in system. The inconsistency of the machine/device was inconvenient, leading to a fine rather than a solution.

It's disheartening that the staff's lack of service manner made it difficult to reason with authorities. A focus on improving the check-in/check-out system and enhancing customer service would greatly benefit everyone.

The M1 M2 libre is always cancelled when you most need it, and it's bus replacement is beyond bad and almost non existent

Totally useless. Ok from other stations than the central. From central nothing was indicated as google do. We were 2 looking at the screen which one we should take as we have to change one time. Nothing was indicated. So annoyed that after 10’ we threw the ticket and took a taxi. Even if it’s 6 x more expensive. Not acceptable.

Worth... They aren't punctual..

I will not ever step a foot on Denmark because of my bad experience with the metro. On Valentines day??? Seriously! . Zeroooo EQ staff. No consideration of country’s tourists. So much for happiest country in the world! Hahaha. Fyi i was here for 2 days. Making this account just to post this review too. I was utterly embarrassed in the metro in front of everyone like i would probably not have money (because I’m brown?). The collector acted very very rudely which I think wouldn’t be the case if my skin would be rich looking in his eyes. This company should be boycotted if you ask me.
I live in Norway, much much much better regulated and stringent than here. But not opportunistic as such. I lost sleep today because of this, I have never broken a rule or avoided paying petty metro fares. But you guys made me feel and look petty in front of everyone. I hope you get what you deserve.

Definitely a terrible experience. Incompetent personnel and no humanity. I spent 10 thousand corona of tickets in less than an year for work, and when I had to buy a new subscription I asked advice and confirm from an employee of them, and they told me what to buy. I did, and I got a fine. No reduction and no humanity in communication and treatment. They do not deserve your money. Study the zones before onboarding if you really have no choice, but in general try to avoid using them. Walk, go with bike, train, car, motorbike, electric scooter, taxi, bus, friends, uber… Buy a car or invent teleport instead.
Milion danish people spend hundreds corona per day, using their services, and they still are so greedy of money, and still their service SUCKS, and their metro and transport break so often. I consider this a shame for a country that is known to be free, competent, clean, and good with good people. Denmark. The country where I wanted to spend my life in. Those guys of the Metro treat every good citizen (after their own mistake) the same way they treat a criminal who never pay a ticket. When both of them get in a zone without the right ticket, they both get a biiiiiig fine. I evaded 1 zone, 12 kr, because of their wrong advice, but I paid 1550 of subscription, and still they wanted me to pay a fine. Shame. You deserve no better that the ruin you will go through, when not applying goodsense.

One of the most unreliable services of public transport in Europe.

Every line breaks at least 4 or 5 times a day. The service stops from 15 min to hours, everytime it breaks. We should defined not pay for this crap.