Harry is amazing
Harry is amazing ! So professional polite our go to estate agent
May 12, 2026
Unprompted review
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Unprofessional
Viewed several houses with them (sadly) and would feedback to the sellers not to use this agent again.
We bought a house with them *in spite* of the agent, not because of them
Didn't pass messages back to the seller, like offers, contents list and intended competition dates. Seemed to actively make things difficult for the sale to go through and awkward.
The boss - Mark Roberts (google him and see his past businesses and associates and what happened to them) comes across as able but was slow to act and admin staff are terrible and rude at time. Nicola in the Usk office is very condescending. Bought a house with a gate code and multiple doors and they didn't have keys and codes ready or labelled at key collection. Rang to say we'd completed and seller was 'in funds' but you can't get the keys because the seller isn't ready yet after they dragged their heels for weeks
Overall a poor service which tainted the process and the moving day. Considered making complaint to Estate Agents regulators over (in)actions and conduct - if it would have made any difference!
January 1, 2023
Unprompted review
Disorganised and sometimes rude and condescending
Viewed a few houses with M2 and whilst he seemed professional at first, the process of making an offer to buy was painful and disorganised - the market was busy and we didn't offers passed on for days at a time.
When the offer was accepted, the M2 office staff were condescending, didn't pass messages on as requested and when they called to say we could collect the keys, didn't have them ready on our arrival and made us wait 15 mins whilst our removal company were on the driveway. Didn't even get a 'Congratulations' on your new home, never mind a bottle of wine or bunch of flowers, as friends who have moved have got from their agents.
November 3, 2021
Unprompted review
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