We were incorrectly billed as the wrong class of car was used and paid more. On our return journey someone seem to get stuck at the barrier despite a green light and barrier up, the sign said not to r... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Contact with customer service was swift in response and helpful . I was charged incorrectly going through the toll - did receive the refund - in terms of customer service 4 stars - ! If I’d not been o... See more
Company replied
Found the online process to renew mobility exemption very difficult. Email process not very user friendly and takes a lot of staff time. Did manage to get the pass after several emails and 3 phone cal... See more
Company replied
Absolutely top drawer service. I contacted the customer service team about a lost driver’s licence and they responded within a couple of hours saying they had retrieved it. They’ve since put it... See more
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Company details
Written by the company
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Contact info
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, United Kingdom
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3.5
Average
678 reviews
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This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
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Very low numbers for jpeg files
Very low numbers for jpeg files, had to resort to email and mobile call.
July 3, 2026
Reply from M6toll
Hi Mark. Thank you for review and I take on board your feedback regarding the file size allowance for jpeg files. I will ensure that this feedback is passed to the relevant team. Please do reach out to us again should have any further needs. Kay@M6toll
Reply from M6toll
Hi David. Thanks for your kind review and for travelling with M6toll. Please do reach out to the team should you have any further queries Kay @M6toll
The light user package is perfect for…
The light user package is perfect for me in my current job role, as I get same day receipts and don’t really have to stop at the toll booth just down to about 5-1 mph. Brilliant
June 25, 2026
Reply from M6toll
Hi David. Thanks for your review and for travelling with M6toll. I am pleased that the lite account is perfect for your current needs. Please do not hesitate to reach out, should you require anything further, the team will be glad to help. Kay@M6toll
Reply from M6toll
Hi Josmar We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted.
I would like to discuss this further with you so I can understand what has happened. Please can you contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and I would be happy to help. Thanks, Kay @ M6toll
Reply from M6toll
Hi Paul. We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Found the online process to renew…
Found the online process to renew mobility exemption very difficult. Email process not very user friendly and takes a lot of staff time. Did manage to get the pass after several emails and 3 phone calls. Suggest process is reviewed and improved .
June 24, 2026
Reply from M6toll
Hi Julian Thank you so much for your comments regarding our Mobility exemption service. We really appreciate your feedback and for travelling with M6toll. I have noted your comments reagrding the application process and the teams are currently looking at ways to improve this service and I do hope we will be able to share these improvements very soon
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Reply from M6toll
Hi Lisa Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
I was charged £19-90 for a Transit…
I was charged £19-90 for a Transit Custom Van which should have been £11 something. After E mailing customer service I was refused a refund, thank you
July 1, 2026
Reply from M6toll
Hi Kenny We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted. The M6toll uses height to determine class an a Ford Transit is a class 4 on our road
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Quick and helpful response to my request
1 ) Quick response by Kay to my request to change details.
2) Clear explanation that the change could not be done online.
3) Helpful attitude as Kay offered to make the changes for me.
4) Prompt follow up email from Steve to confirm changes had been completed
June 25, 2026
Reply from M6toll
Hi John Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
We hold a corporate account and it is…
We hold a corporate account and it is so easy no hassle and the customer service team are great help when needed
July 1, 2026
Reply from M6toll
Hi Amanda Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll. I will ensure your feedback is passed onto the corporate team
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Company and staff are doing well but I…
Company and staff are doing well but I believe the charges are excessive.
June 22, 2026
Reply from M6toll
Hi Alan Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll. I have noted your comments regarding price and I will ensure these are passed to the relevant team
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
No cash
No cash.
Expectations on individual customer to make time to avoid fine.
Wrong power balance.
Inaccessible.
Discriminatory to people without smartphone.
Shall I continue?
June 24, 2026
Reply from M6toll
Hi and thank you for your comments. I am sorry that the M6toll did not meet your expecations on this occassion. I have made a note of comments and I will ensure that the feedback is passed on. I can see from reviewing you case that Anita extended the payment deadline for you and ensured nofurther chrges would be added to your journey. Should you need anything else, please do not hesitate to contatct the team on 0330 660 0790 Kay @M6toll
Quite convenient to be able to register
Quite convenient to be able to register and not use a credit card or money at the toll. It was difficult to cancel my registration on line having used the service and needed to seek help and have the administrator do it for me.
June 23, 2026
Reply from M6toll
Hi Peter Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll. The feedback about the difficulties you had to cancel has been noted and passed to our teams as we are always seeking ways to improve the online service for our customers
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Great Customer Service Team
Thank you to your customer service team for their quick and efficient response to my query. Your support was much appreciated. Dawn Hogg.
June 23, 2026
Reply from M6toll
Hi Dawn Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Great service
Had an issue with being overcharged on the toll road. Simple instructions to get my refund. Which was credited really quickly. Well impressed.
June 23, 2026
Reply from M6toll
Hi Steve Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll and I am sorry you were overcharged, and I am pleased the team dealt with it very quickly for you
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Reply from M6toll
Hi Christos Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
So helpful at getting my problem…
So helpful at getting my problem resolved, even rang me back when I had been cut off.
June 23, 2026
Reply from M6toll
Hi Zak Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
You said toll road clear but it had…
You said toll road clear but it had speed restrictions, that is NOT clear
June 30, 2026
Reply from M6toll
Hi Amy. The M6toll clear sign means there are no obstructions or incidents on the road. The speed restrictions have been put in place at the bottom of the road by National Highways for HS2 works. Even with the restrictions in place for a small section of the road, the M6toll is still the most reliable and stress free route through the Midlands. Please do not hesitate to get in touch should you need anything else Kay @M6toll
I had been over charged,sent a…
I had been over charged,sent a email,got a reply within 20mins all sorted,just waiting for money to go back into my account
June 30, 2026
Reply from M6toll
Hi Trisha Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll. I am sorry you were overcahrged and I am pleased the team resolved the issue promptly for you
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Reply from M6toll
Hi Keith Hi Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
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