After eleven years together, and closing in on 60 years old, we wanted to get married without any fuss. Just the two of us was perfect. We chose to get married in Las Vegas. We got married at the Pari... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything from quality of products to expeditious customer service response and a smooth return and/or exchange process. I only wish I had more events, galas & balls to attend so that, I can co... See more
Even though your website would not accept my exchange request for a couple of days; when you did recognize my email, your response for my request became immediate and thorough. I love my dress and am... See more
I love this company. I encountered a damaged garment and it took about week to get a response. The problem is still being resolved. I needed the outfit for a special occasion, so I ordered another... See more
Company details
- #25 of 136 best companies in Women's Clothing Store
Written by the company
Mac Duggal began as a Women's occasion designer 30 years ago with just 10 dresses. Today the brand designs 1000s of evening gowns and cocktail and party dresses sold across major department stores and boutiques around the world. With a vision to make every women feel beautiful. We sell dresses in size 0-24 on our website with a broad selection from wedding guest and modern mother of the bride to prom and the perfect party dress. In 2024 Mac Duggal launched Women's ready to wear clothing and handbags in the same signature quality and design.
Contact info
United States
- customercare@macduggal.com
- macduggal.com
4.5
Excellent
457 reviews
Replied to 57% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Had to return a dress
Had to return a dress, but they take 150$to return it!!!!!!
March 27, 2026
Unprompted review
Reply from Mac Duggal
Hi Gitte,
Thank you for sharing your experience — we’re truly sorry to hear that the dress did not work out for you.
We completely understand how disappointing returns can feel, especially when expectations aren’t met. We’d like to gently clarify that our return fee is $25 USD per return label.
Our team works to process orders as quickly as possible, which can sometimes limit the ability to cancel or make changes once an order is placed. We always recommend reviewing sizing details carefully prior to checkout, and we’re happy to assist with guidance whenever needed.
We would truly appreciate the opportunity to look into your specific return and provide a clear breakdown for you. Please feel free to contact us directly at customercare@macduggal.com, and we’ll take care of this for you.
Warm regards,
Customer Care Team
The dress arrived in less than a week…
The dress arrived in less than a week which was fantastic! The fabric feels top quality which is always a risk when ordering on line. I also appreciated the dress arrived in a large box rather than squeezed into a small plastic bag. Very impressive! This dress will be worn to my son's wedding in May.
March 26, 2026
Very helpful with my return
Very helpful with my return that was past the 14 day policy.
March 18, 2026
Beautiful dress
Beautiful dress. Great quality. Easy to order. Fast shipping. Easy to return. Quick refund. ( I ordered 3 colors of same dress but only need one to wear!)
March 17, 2026
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Beautiful dress & range of sizes.
Beautiful dress & range of sizes.
I am shopping from Australia- the delivery was very prompt.
Your customer service were extremely helpful.
March 24, 2026
Excellent customer service.
March 23, 2026
Beautiful dressy dresses
Beautiful dressy dresses. Makes you feel Royal! Fabrics are gorgeous and intricate.
Customer service is excellent! I trust this brand.
March 15, 2026
RETURNS are a HASSLE!
I purchased a $$738. Mac Duggal beaded gown yesterday, but it was too big on me so I wanted to return it immediately. To my dismay, there was ZERO information in the package on how to return the gown and NO Return Label! I sent (2) TWO emails to Mac Duggal customer service, but the AI bots were no help either. I had to call the Mac Duggal Customer Service number to get a RETURN LABEL. WHAT A HASSLE!
March 20, 2026
Reply from Mac Duggal
Hi Amy,
Thank you for sharing your experience — we’re very sorry to hear about the frustration you encountered.
We understand how important a smooth and immediate return process is, especially when an item doesn’t fit as expected. While our return instructions are available online and return labels are generated upon request, we recognize that this may not have felt as seamless as it should have in your case.
Your feedback is truly valuable, and we will be sharing it with our team as we continue to improve the clarity and ease of our returns experience.
We’re glad you were able to connect with our customer care team to obtain your return label, and if there’s anything further we can assist you with, please don’t hesitate to reach out.
Warm regards,
Customer Care Team
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Fantastic quality and really great…
Fantastic quality and really great customer service. Very helpful!!
March 19, 2026
Great customer service
I worked with Alex regarding an issue and he was very helpful. I’m looking forward to receiving the replacement dress.
March 12, 2026
Absolutely great experience
Timely delivery with professional and forthcoming guidance when the dress did not fit. Thanks a lot
March 17, 2026
Reply from Mac Duggal
Thanks Odette! Hope you'll come back and try again another time.
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Didn't fit
The dress was beautiful it just didn't quite fit. They accepted the return immediately and gave me a partial refund. I'm not sure why they didn't give me a full refund but it was better that nothing
March 11, 2026
I had an issue with timing on a return…
I had an issue with timing on a return and my situation was reviewed and Mac Duggal customer service made it right for me.
March 18, 2026
The dress was beautiful and the fabric was great quality. …
The dress was beautiful and the fabric quality was perfection. Unfortunately it was just a bit too small in the bust area. The dress is for my daughter’s wedding. She loved it too but she felt it was too dark for a summer wedding. I would agree it looks much lighter coloured in the photo. It was very easy to return. I’ve already ordered a different dress in a larger size. I have one dress from Mac Duggall already and it’s perfect…which is why I was perfectly happy to order from them again.
March 16, 2026
Don't expect to see the dress on you
Lovely dress although it was huge. But i couldn't see how the dress looked on me because there was a giant white ribbon running around the bodice and skirt that prevented it from lying correctly or for me to really view it's look. For a $400 dress, I should be able to see it on. I will never order from them again.
March 18, 2026
Unprompted review
Reply from Mac Duggal
Hi there,
Thank you for your feedback — we’re so sorry to hear about your experience.
The ribbon you’re referring to is intentionally attached to all of our garments as a quality and return-control measure, ensuring each piece remains new and unworn for every customer. That said, it’s designed as a loop and can easily be rotated to the back of the dress so you can properly see the fit and overall look from the front while trying it on.
We understand how this may not have been clear, and we truly appreciate you bringing it to our attention. Your feedback helps us improve how we communicate these details to our customers.
If you have any further concerns or need assistance, our customer care team would be happy to help.
Warmly, Customer Care team
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Item received was not a good fit & it…
Item received was not a good fit & it was a gracious return accepted.
March 16, 2026
Excellent customer service and help
Excellent customer service and help. Of course, quality of dresses were excellent and response on any issue resolved.
March 10, 2026
Beautiful dresses and great returns.
I ordered a beautiful dress for my granddaughter’s wedding. It arrived quickly and well packaged. I loved the color but After trying it on, I knew it was not “the” dress in a minute. It was very heavy on my smaller frame and longer than I saw in the online picture. I emailed the company customer service the same day and received a reply within 24 hours with directions on how to return. I printed out the return label and took it to FedEx. No issue whatsoever!! A great company to deal with. No restock fees! Beautifully made and great colored dresses.
March 17, 2026
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