Orders dealt with promptly and dispatched. Delivery within good time frame. Deliverer willing to take time to out item in sensible and required space withi property fence, to keep unseen from road.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service next day delivery on time. Excellent customer service when rang up with a query. Would use again.
Company replied
I have been using Macfarlane packaging for 9+ years and Samantha O'Sullivan has been the go to contact for order updates and any problems with orders after arrival. I have been very happy with t... See more
Company replied
Macfarlane is a relatively new supplier for us. Gabrielle Baker has been my go to contact, nothing seems to be to much trouble. We are keen to move away from plastic & onto a greener more eco packagin... See more
Company replied
Company details
About Macfarlane Packaging
Written by the company
Macfarlane Packaging is the largest distributor of packaging products in the UK and Ireland. We serve tens of thousands of businesses of all sizes and have been providing all the packaging companies need to protect their products for 75 years.
On the Macfarlane Packging website, you can buy everything you need to protect your products in transit. From cardboard boxes to packing tape, stretch wrap, bubble wrap and more! We can deliver great value and high quality packaging materials next day.
Product range - thousands of products available from stock ready for immediate dispatch on our next day delivery service. Recently expanded - now 3x more packaging to choose from.
Flexible delivery - enjoy FREE delivery for all orders placed over £150 / €150 throughout most areas in the UK. Order before 4.30pm for next day delivery (charges apply).
Trade accounts - business customers can apply for trade accounts to access custom pricing and other benefits!
Dedicated packaging expertise - contact dedicated packaging specialists during business hours. They're on hand to offer you advice, make recommendations for your specific business requirements and help steer you in the right direction.
Custom packaging on request - you can design your own packing tape online, and we can customise packaging for you on request. From a bespoke size through to printed boxes and more, get in touch for an estimate.
Contact info
Whitehall Avenue, MK10 0BU, Milton Keynes, United Kingdom
- 0800 288 8822
- customercare@macfarlanepackaging.com
- macfarlanepackaging.com
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Macfarlane Packaging
Hi Fazal,
Thanks for taking the time to leave us a 5-star review.
It's great to hear you think our packaging is high quality and that your delivery was timely.
Don't hesitate to use Macfarane for packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Boxes and Cellotape
Boxes delivered on time . Good strong . Cellotapes. One item was out of stock and they informed me promptly and shipped the rest of the items. Good strong double walled boxes as well.
January 7, 2025
Reply from Macfarlane Packaging
Hi Nicholina,
Thanks for taking the time to leave us a 5-star review. We really appreciate it!
It's great to hear you're pleased with the high quality of our packaging and the excellent communication from our customer care team.
Don't hesitate to use Macfarlane for packaging again in the future.
Best wishes,
The Macfarlane Packaging Team
Brilliant company that can fix everything to do with packaging!
If you are in the field of eCommerce, there is no better supplier out there. We run a busy operation and over years, the only supplier who never let us down is Macfarlane. We were aware of all the shortages in advance, we knew what was going to arrive and when and given how difficult to get and expensive packaging has become, at this stage I would struggle to name any competition. Make sure you get to know Ben, Sam or someone who looks after sales and stay in touch for your packaging problems to disappear. Thank you for helping us through Christmas 2024 and we wish Macfarlane an even better 2025, Jeff from Dowra foods.
December 12, 2024
Unprompted review
Reply from Macfarlane Packaging
Hi Viktorija,
Thanks for taking the time to leave us a 5-star review.
It's fantastic to hear the wonderful feedback you've shared. Our team are always working hard to ensure customers get the right information about their packaging and provide continuity of supply during busy periods.
Don't hesitate to use Macfarlane again for your packaging.
Best wishes,
The Macfarlane Packaging Team
Just bad
To say you are a packaging company I can’t believe how badly my order was packaged. Half of the boxes are soaked and need to be thrown away
January 2, 2025
Reply from Macfarlane Packaging
Hi Laili,
Thanks for taking the time to leave us a review. We appreciate your feedback.
We apologise for the condition your packaging arrived in. We understand that you have already contacted our customer care team about this and that they are arranging a refund.
Your feedback will be passed on to our courier partners and to our warehouse team, which initially packed the product, to ensure they review processes and improve them.
Again, please accept our apologies for this experience. We hope you will give us another chance in the future.
Best wishes,
The Macfarlane Packaging Team
Reply from Macfarlane Packaging
Hi Neil,
Thanks for taking the time to leave us a 5-star review.
It's great you think we provide efficient delivery and excellent service.
Best wishes,
The Macfarlane Packaging Team
Online ordering was very easy to do
Online ordering was very easy to do. However, I needed something added to my delivery. Great customer service on phoning through to add to my order. Fast and accurate delivery dates given would highly recommend.
December 6, 2024
Reply from Macfarlane Packaging
Hi Jill,
Thanks for taking the time to leave us a 5-star review. We really appreciate it!
It's fantastic to hear that you had a great customer service experience and enjoyed fast, accurate delivery.
We look forward to helping you with your packaging in the future.
Best wishes
The Macfarlane Packaging Team
Reply from Macfarlane Packaging
Hi TB,
Thanks for taking the time to leave us a review, we're pleased to here that everything arrived safely.
Please don't hesitate to contact us for your next packaging project!
Many thanks,
The Macfarlane Packaging Team
Did not deliver all of order and when i…
Did not deliver all of order and when i emailed, did not receive a reply. Very poor customer comminication.
November 29, 2024
Reply from Macfarlane Packaging
Hi Tony,
Thanks for sharing this feedback with us.
Please accept our apologies for your experience. Your feedback has been passed to our customer care team who will be in touch with you to discuss it and provide a resolution.
Best wishes,
The Macfarlane Packaging Team
First delivery arrived with substantial…damage to boxes & well overdue cf the original 3 day delivery date.
First delivery arrived with substantial damage to the pack of 5 boxes: we have video footage of it & also of your delivery drivers just chucking boxes in & out of the van 😱 Also delivery was meant to be in 3 days : no : it was after 15 days & only then after I phoned the company …. Really rubbish service , have always liked the product but it will take a lot to ever use your company again 🙄 Very disappointed
November 25, 2024
Reply from Macfarlane Packaging
Hi Fiona,
Thanks for taking the time to leave us a review. We appreciate you bringing this to our attention.
We sincerely apologise for any inconvenience caused by this experience. Our customer care team will be in touch with you about this to see how we can help and make amends.
Your feedback regarding delivery will be passed to our courier partners, so we can ensure delivery services are improved.
We do hope you will give us another chance.
Best wishes,
The Macfarlane Packaging Team
Part of the order was damaged in…
Part of the order was damaged in transit but your staff replaced the damaged part immediately. Thank you.
October 23, 2024
Reply from Macfarlane Packaging
Hi,
We're sorry to hear that part of the order was damaged on arrival, thank you for giving us the opportunity to rectify the problem and send a replacement.
Please don't hesitate to contact us if we can be of assistance with future packaging projects.
Many Thanks,
The Macfarlane Packaging Team
Good advice on products, prompt service, excellent customer service.
Macfarlane gave me good guidance on products and prices... As it happens, the couriers let me down... (like so often these days...) and customer services at Macfarlane were right on it, sorting it out.
November 19, 2024
Reply from Macfarlane Packaging
Hi James,
Thanks for taking the time to leave us a 4-star review.
It's great to hear that you thought our customer service was top-notch and that our team could provide the guidance you needed.
We apologise for our courier partner letting you down. We pass all feedback we have back to them, to try and ensure they provide a more effective service in the future.
Don't hesitate to use Macfarlane for packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Delivered on time
November 5, 2024
Reply from Macfarlane Packaging
Thanks for taking the time to leave us a 5-star review. We really appreciate it!
We're glad you thought our delivery service was timely.
Don't hesitate to choose Macfarlane for your packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Delivered promptly as promised.
November 5, 2024
Reply from Macfarlane Packaging
Thanks for taking the time to leave us a 5-star review. We really appreciate it!
Hi John,
Thanks for leaving us a 5-star review. We really appreciate it.
We're glad you thought our delivery service was prompt.
Don't hesitate to choose Macfarlane for your packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Reply from Macfarlane Packaging
Hi Elizabeth,
Thanks so much for taking the time to leave us a 5 star review! It's very much appreciated.
Please don't hesitate to contact us if you need assistance with future packaging projects.
Best Regards,
The Macfarlane Packaging Team
Really fast delivery
October 28, 2024
Reply from Macfarlane Packaging
Hi Ian,
Thanks for taking the time to leave us a 5-star review! We really appreciate it.
It's great to hear you enjoyed our rapid delivery service.
Don't hesitate to use Macfarlane for your packaging again in the future.
Best wishes,
The Macfarlane Packaging Team
Very happy with your product and level…
Very happy with your product and level of service
October 21, 2024
Reply from Macfarlane Packaging
Hi Paul,
Many thanks for taking the time to leave us a five star review, it's very much appreciated!
We look forward to working with you again in the future.
Best Regards,
The Macfarlane Packaging Team
Reply from Macfarlane Packaging
Hi Lee,
Thanks for taking the time to leave us a review. We appreciate the feedback.
We're sorry for the inconvenience your experience caused. We understand that our customer care team was working hard to source an alternative product for you before contacting you.
Your feedback has been shared with our customer care team, who will endeavour to call sooner in the future if you give us another chance.
Best wishes,
The Macfarlane Packaging Team
Reply from Macfarlane Packaging
Hi Stuart,
Thanks for taking the time to leave us a 5-star review. We really appreciate it!
It's great to hear you're pleased with our timely delivery service.
Don't hesitate to use Macfarlane for your packaging materials in the future!
Best wishes.
The Macfarlane Packaging Team
Bad packing from a packaging company!
Yet again you pack our box so all contents move around and can crush each other. Also this causes tears in the top and bottom. This time an item worth £60 and 6 kg escaped. Photos supplied again.
Kayleigh sent a replacement for the next day.
October 11, 2024
Reply from Macfarlane Packaging
Hi Colin,
Thanks for taking the time to leave us a review. We appreciate the feedback.
We apologise for any inconvenience caused by your experience. Your feedback has been passed to our warehouse and we are reviewing how we pack future orders. We have also shared your experience with our courier partners, so they can improve their handling.
We understand that our customer services representative has already arranged a replacement.
Again, please accept our apologies. We hope you’ll give us another chance in the future.
Best wishes,
The Macfarlane Packaging Team
Postal tube order
Keeping in touch due to delay of stock. Order arrived when advised and would order again.
October 9, 2024
Reply from Macfarlane Packaging
Hi Gloria,
Thanks for taking the time to leave a 5-star review.
It's great to hear you've received comprehensive service during your experience with us.
Don't hesitate to choose Macfarlane for packaging in the future.
Best wishes,
The Macfarlane Packaging Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.