Package came opened with items missing. Mack's Lure immediately took care of the issue and I had the missing items in days. Fantastic customer service along with fantastic products!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I made a small order to see if it was what I wanted and if I would buy again based on quality of product, price and shipping. I will definitely be buying from Mack's again.
Loved the gifs in the email that came whenever I received a new email stating something about my order. I live in Canada and the process was quite easy from start to finish. Although I was surprised t... See more
The glo jigs I ordered arrived less than 2 weeks after being ordered. They are a good quality jig but unfortunately the hook size selection is somewhat limited I always have to order #6 hooks for oran... See more
Company details
Written by the company
Mack's Lure has been offering anglers high quality trout, kokanee, walleye, salmon, ice and panfish fishing products for over 50 years. Official home of the famous Wedding Ring®, Smile Blade®, Sling Blade™, Glo® Hooks and many more that have been catching limits for anglers of all skill levels since 1969.
Contact info
55 Lure Lane, 98801, Wenatchee, United States
- (509) 667-9202
- customerservice@mackslure.com
- mackslure.com
4.8
Excellent
173 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Mack's Lure
Great to hear! Enjoy your time on the water!
Advertisement
Great lures and quick shipping.
September 27, 2023
Reply from Mack's Lure
Thanks for the great review! We're glad we could provide you with your product quickly.
Quick and easy
Easy to order. Received my order in 3 business days. Ordered on a Sunday received on a Wednesday.
September 25, 2023
Reply from Mack's Lure
So glad we could ship to you quickly!
Everything ordered was in stock…
Everything ordered was in stock shipping was great 👍
September 25, 2023
Reply from Mack's Lure
Love that we could offer you the product you needed and quick shipping!
Fast
Fast, prompt service of the items i needed and couldnt get at any “bait/lure” merchants.
September 25, 2023
Reply from Mack's Lure
Thanks for the great review, Brent! Glad we could deliver for you.
Advertisement
Great order, tracking and delivery
From the time the order was placed, Max kept me informed of the status of the order and timely shipping and delivery.
I received the products on time and was able to catch fish over the weekend with the product
September 20, 2023
Reply from Mack's Lure
Appreciate the kind words, Ed!
Reply from Mack's Lure
Glad we could keep you up to date!
Reply from Mack's Lure
So glad we made your tackle shopping experience a good one!
Reply from Mack's Lure
Glad to hear it. Thanks for the great review!
Advertisement
Prompt processing of the order and good…
Prompt processing of the order and good customer communications.
September 18, 2023
Reply from Mack's Lure
Happy to hear this! Thanks, Darryl!
Prompt customer service
Prompt customer service. Great response dealing with the issue and sending out a new product
August 29, 2023
Reply from Mack's Lure
Happy we could get that sorted out for you, Tom!
Shipping is way too expensive
Shipping is way too expensive. Can do without videos in emails, I actually pay for them.
August 28, 2023
Reply from Mack's Lure
Hi Ray John,
It’s unfortunate to see this 3-star review!
We see that you purchased from Quebec, Canada and paid $15.63 for shipping. That’s exactly what it costs to ship internationally! We do no mark-ups on international orders, as we want to make it as cheap as possible. To be honest, we’ve never received bad feedback on our international shipping program, so this is disappointing!
Also, there’s no videos in the emails — they’re email-optimized, animated GIFs that are actually smaller in size than typical images associated with general emails. It would be interesting to see how and why there would be charges for these tiny files to be emailed.
If there’s anything more we can do to receive a better review, please let us know. Other than that, it looks like your order was delivered extremely quickly and we hope you have good luck on the water!
Thanks!
They never fail to bring home my limit…
They never fail to bring home my limit of the days catch!
August 28, 2023
Reply from Mack's Lure
What a great review. Thanks, Karen!
Advertisement
Low price,quick delivery, items were not available at my usual place
Cheaper price than bass pro,quick delivery .I ordered items that weren't available at my regular spot and they threw in a sticker.
August 28, 2023
Reply from Mack's Lure
Hi Scott! Thanks for the review. We’re glad we could offer product you couldn’t find at your local tackle store at low prices, provide speedy delivery and throw in some swag for you! With that said, was there anything more we could have done to receive a 5-star rating?
I always receive excellent service on…
I always receive excellent service on your great products
August 21, 2023
Reply from Mack's Lure
Thanks for the review, Kenneth! Glad we could be of help!
Advertisement
Excellent customer service!!
Excellent customer service!!! I emailed these guys because I had a couple of spinner blades lose their paint and wanted to replace them. They responded the very next day and sent me new ones at no charge. I ended up ordering a dozen more because the color works so well for walleye. I love their lures and greatly appreciate how they took care of me.
July 19, 2023
Reply from Mack's Lure
So glad we could make that happen for you, Tony!
Very quick delivery!I needed some lake trolls for a trip…
I needed some lake trolls for a trip the next week. Thought I might have ordered too late to get them. To my pleasant surprise, they were processed, shipped and received within a few days! The “FlashLight”trolls slayed the trout! Thanks Macks Lures!
July 24, 2023
Reply from Mack's Lure
We love hearing feedback like this! Thanks so much for the great review. Glad we could deliver for you!
The chartreuse of the black and…
The chartreuse of the black and chartreuse rock dancer was a different shade from the ones in the past.
Hope the fish don’t mind.
July 24, 2023
Reply from Mack's Lure
Hi Tally! Thanks for leaving a review. We'll take a look at this to see if there's any variations in our manufacturing process, however we've sourced the same bucktail for over 40 years. Appreciate you bringing this to our attention.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.