Madchad Reviews 

649
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 614 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptionally quick response times, friendly attitudes, and incredibly helpful assistance during product setups. People consistently note that the digital products work seamlessly and that the dedicated support team is always ready and willing to resolve any unexpected technical issues. However, some customers also noted frustrating experiences where support failed to resolve technical problems, closing tickets prematurely without providing effective solutions. A few reviewers experienced recurring issues with paid setup services and mentioned that unresolved game crashes or unhelpful agent replies left them deeply disappointed.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting fast responses and... See more

Service

People report positive experiences with service, frequently praising quick support, helpful setup assistance,... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as reliable, experienced,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The experience was easy, straightforward, and honestly a lot better than I expected. The setup process is easy to do on your own, but their team is a huge help! Kitoko, my support assistant was not on... See more

Company replied

Rated 5 out of 5 stars

Great communication and web-site. Every product offered comes with clear and easy directions. I really like the installation service offered for those less tech savvy people. I highly recommend MadCha... See more

Company replied

Rated 5 out of 5 stars

The Customer Service is really where Madchad shines Kitoko is the goat and always helps with every problem . The Cheats themself also are very good I used arcane for a bit now and never had a ban. Ver... See more

Company replied

Rated 5 out of 5 stars

Their support bot is very advanced and helpful felt like I was talking to a real person at first. they are constantly doing giveaways that you dont have to join anything else but their discord to c... See more

Company replied


Company details

  1. Computer Software Store

Written by the company

Since 2019, MadChad has been providing gamers worldwide with premium, undetected cheats and spoofers designed for performance, safety, and ease of use. We specialize in HWID spoofers, private hacks, and DMA hardware, offering instant delivery, flexible license options, and 24/7 live support to ensure a smooth experience for every customer. Our mission is simple — to help gamers reach their full potential with tools that are secure, affordable, and continuously updated. Join thousands of players who trust MadChad for their gaming solutions — your advantage starts here.


Contact info

4.8

Excellent

TrustScore 5 out of 5

649 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(649)

624 reviews in the last 12 months

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Rated 1 out of 5 stars

Bought cheats and sevice to get stuff set up and was told to look it up on google.

Bought cheats worked for an hour then suddenly my game kept crashing, also bought a spoofer to help prevent me getting banned and in my service i paid for them to set up my account, (they say spoofer if bought will be installed.) i was just told to set it up myself. glad i paid there service fee. tried using support, and everytime i asked quiestions on how to fix the crashing i was straight up told to use google. awesome. dont recommend buying unless you feel like donating x amount of money, thank you kylie and soi

October 3, 2026
Unprompted review
Madchad logo

Reply from Madchad

Hi, thank you for taking the time to write this, and we're sorry. This is not the experience we want anyone to have.

You paid for our setup service, and if a spoofer is part of the order, our team installs it for you. That should have happened, and being told to look things up yourself is not the support we promise. We've reviewed this internally with the team.

We'd like to make it right: we can fix the crashing with you, finish the spoofer setup at no extra cost, or refund the setup fee, whichever you prefer. Please open a ticket on our website or message us on Discord and mention this review, and we'll take care of you personally.

Rated 5 out of 5 stars

Mad Chad 5/5

Mad Chad is the quickest/most reliable sellers ive dealt with they're always straight to the point and easy to work with

October 4, 2026
Unprompted review
Madchad logo

Reply from Madchad

tyvm brother

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Rated 1 out of 5 stars

Scammed website I bought a key and…

Scammed website I bought a key and emailed support team and they barley helped this website cheats are detectable also

September 29, 2026
Unprompted review
Madchad logo

Reply from Madchad

Hi, we're sorry to hear about your experience. We take every report seriously, so we'd like to look into this properly.

We couldn't match your review to an order yet. Please open a ticket on our website (the "Open a ticket" button at the bottom right) or on our Discord, with your order number or the email you used, and our team will review it as a priority.

About detection: no cheat provider can guarantee zero risk, which is why we show the live status of every product on our Status page before you buy, and why we recommend following our safety guide. If your key was affected, tell us in the ticket and we'll check what happened and what we can do.

Thanks for the feedback, it helps us improve.
— MadChad Team

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Rated 5 out of 5 stars

Support is a 10/10. No doubt.

I came in here thinking I would get a response within maybe 2 hours like every other provider but no. I open a ticket and Soi is there instantly and fixes my problem within 5 minutes. This is the second time I have had to open a ticket and there support blows me away every single time. Thank you madchad for being the best there is.

September 27, 2026
Unprompted review
Madchad logo

Reply from Madchad

tyvm sir

Rated 1 out of 5 stars

potential scam

Loader takes forever to download due to a low speed server ,,, takes forever to load ,,, and after following all steps nothing happens or work ,, cheat not working , 1 day key payment spent on nothing and wasting time trying to make it work while support rarely reply

September 27, 2026
Unprompted review
Madchad logo

Reply from Madchad

Hi, thank you for your feedback, and we're sorry the setup didn't go smoothly for you.

We couldn't find an open ticket from you about this issue. Our support team is available 24/7 directly on madchad.net: just click "Open a ticket" at the bottom right of any page and a team member will help you get it running, including a free remote setup if needed.

Most "nothing happens" cases come from a step in the setup guide (like antivirus, Windows Defender or Core Isolation still being active), and they are usually solved in a few minutes. Please open a ticket with your order number and we'll make sure you get what you paid for.

The MadChad Team

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Rated 1 out of 5 stars

HORRIBLE SUPPORT SERVICE

I am extremely disappointed with the support experience.

I have been waiting for more than two hours just to get proper help with an issue, and even when support does reply, the answers are often very generic and do not actually address the problem I am explaining. It feels like the responses are copied and pasted rather than written specifically for my situation.

What makes it even worse is that there are times when they simply stop responding altogether. I have clearly explained the issue, provided the necessary information, and tried to cooperate in order to get the problem fixed, but I still end up waiting with no useful solution.

When someone pays for a service, especially a digital service that depends on technical support when something goes wrong, there should be a minimum level of communication and assistance. Customers should not have to spend hours waiting just to receive a vague answer that does not solve anything.

The most frustrating part is not only the waiting time, but the lack of proper follow-up. If a problem cannot be solved immediately, at the very least the customer should be kept informed and given clear steps on what is being done. Instead, the experience so far has been slow, unclear, and frustrating.

At the moment, I am unable to properly use the service I paid for, and the support has not provided an effective solution. Based on my experience, the customer support seriously needs to improve in terms of response time, communication, professionalism, and actually solving customer problems instead of sending generic replies.

September 25, 2026
Unprompted review
Madchad logo

Reply from Madchad

Hi, thank you for taking the time to write this, and we are sorry. Waiting more than two hours, getting replies that did not address what you explained, and then having the conversation go quiet is not the level of support we want anyone to get, especially when you cannot use something you paid for.

You are right that if an issue cannot be solved straight away, you should at least be kept updated on what is happening. That did not happen here and it is on us.

Please reply to your order email or open the live chat and mention this review with your order number. We will have a senior member of the team take your case personally and stay with it until your product is working. If it turns out we cannot get it working on your setup, we will talk you through your options, including a refund where it applies.

We have also shared your feedback with the whole support team so we can improve our response times and follow-up.

The MadChad Team

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