TEXTILES ARTRO Reviews 

I am extremely disappointed with my experience with MadeStay.

MadeStay confirmed IN WRITING that I would receive a FULL REFUND for my booking, but despite repeated follow-ups, the money has still not been returned.

The most concerning part is that after confirming the refund, communication regarding the actual payment has been extremely poor. I have retained the booking documents, correspondence and written refund confirmation.

I am now pursuing recovery through my bank and the appropriate complaint channels.

I will gladly update this review immediately if MadeStay honours its written commitment and returns my money.

Until then, I would advise anyone considering booking with MadeStay to be extremely careful and keep copies of all correspondence and payment records.

They cancelled reservation but still haven't received refund 21 days later. Avoid at all costs.

Cancelled My reservation at the last hour and not refunding the aount paid.Avoid at all costs, its a scam.

This is a complete scam company. They cancelled our booking on the day we were supposed to check in. They have yet to provide a refund 15 days later. Impossible to contact them via phone and they don’t respond via WhatsApp. Avoid at all costs. Connor from the reservations team is one of the most disrespectful people I’ve encountered. It’s funny how their website link on trustpilot takes you to a clothing and textiles business. AVOID

I had a very unpleasant experience with this website. The booking for the apartment was confirmed and paid by me in the full amount 5 month prior to the stay in spring and now was canceled three days prior to the beginning of the 2month rental period.
It’s almost impossible to reach the customer service in every promise of getting getting back to your question is not to be trusted. Two months before my rental period started I tried to retrieve more information on the apartment and after five phone calls and three emails I still did not get any information and that should have been worried already then. The communication is really frustrating and I don’t understand why they are claiming to have excellent customer reviews and so called five star reviews on their site. Be very careful and better look somewhere else!