While I like the product ordered (reusable bamboo dinnerware), one of my pasta bowls arrived shattered. I followed website and email instructions and submitted pictures and a request to address. Nearl... See more
Made Trade
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See what reviewers are saying
CAYLEY PATER AND ANDY IVES ARE SCAMMERS! The platform has been shut down, and unfortunately, none of the brands involved have received any payouts. Multiple brands, including ours, have reached out fo... See more
I had a family member who know's I'm a supporter of Ethical businesses introduce me to Made Trade. As someone who values not only well-made pieces but also great customer service, I have to say that... See more
I was looking for sustainably made pants and landed on this site. There were so many options and other products! All are carefully vetted for ethical standards so I can shop with my values. The site i... See more
Company details
Written by the company
Made Trade is an expertly curated marketplace for beautifully designed, ethical and sustainable goods.
Contact info
PO BOX 1087, 27510, Carrboro, United States
- (888) 416-3517
- support@madetrade.com
- madetrade.com
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They do not pay their small brands
They do not pay their small brands. Buy directly from the companies rather than through this website!
Lack of follow up when there's an issue
While I like the product ordered (reusable bamboo dinnerware), one of my pasta bowls arrived shattered. I followed website and email instructions and submitted pictures and a request to address. Nearly two weeks have passed and I've yet to hear back which is disappointing.
Not professional and bad customer service.
The product I received was packaged very unprofessionally and squished into a box two sizes smaller than the item. When returning it I mentioned this about three times to customer service and they totally ignored it. I also was charged not just the shipping for the return but an additional random fee as well and when I asked about that they ghosted me. Won't be ordering from them ever again.
CAYLEY PATER AND ANDY IVES ARE…
CAYLEY PATER AND ANDY IVES ARE SCAMMERS! The platform has been shut down, and unfortunately, none of the brands involved have received any payouts. Multiple brands, including ours, have reached out for clarification, but no one has received any responses or payments. This has been a very frustrating and troubling situation, and it feels like the trust we placed in the company has been violated. BE AWARE!
The return process was very easy and…
The return process was very easy and convenient! Great quality products!
This bag is exactly what I wanted!
This bag is exactly what I wanted! Soft canvas, strong construction, great pocket arrangement, and such a beautiful shape and color. I am so glad I found it!
Beautiful and warm wool slippers
Beautiful and warm wool slippers
They have become my favorite go to footwear when I walk in the door
just what I wanted :-)
Thanks
Best slippers ever!
They are my grandchildren’s favorite slippers and they’ve outgrown their last pair. They are so comfortable and they wear so well. Best slippers ever!
The basket I bought it was as beautiful…
The basket I bought it was as beautiful as I saw it in the Made trade web page. It arrived very fast and I was always informed when It was shipped and when it would get to my house.
Fast shipping
Fast shipping, high quality material and this bag is just the best for eco friendly and being canvas/cotton.
Absolutely beautiful baskets
Absolutely beautiful baskets. Well made and so gorgeous.. Would definitely buy again
My husband gifted me a beautiful vegan…
My husband gifted me a beautiful vegan leather backpack for Christmas. One of the shoulder straps needed to be repaired after a few months, and they repaired it for me. Excellent customers service. Very happy.
Quality products, a unique selection, and a very communicative team!
The delivery was extremely prompt, and the quality of the items surpassed my expectations! Many thanks – I will definitely recommend!
Incomparable - above expectations
Not only are the company’s values wonderful, the craftsmanship of the things I ordered is INCOMPARABLE. Ordering-shipping- and even an exchange for new size were handled seamlessly. Many thanks!
Candle holder / warmer..
We picked up a little candle holder/warmer, and it is very well made, and nice looking. Compliments to the maker.
Would give a 0 star if I could
Would give a 0 star if I could. They have sent me the wrong size belt twice! It takes me 30 minutes out of my work day to return a package. Do not recommend if you want the right item.
Great place for high quality, ethically made products.
I have made several purchases through Made Trade, I like that all the products they offer are healthy and ethically produced. If it's in made trade it's a good product. Some times they take long to arrive but most of the times it is because they are made to order and/or from a different country. Also, the quality if every product I have gotten is so high that it is not that big of a deal in my opinion.
Pillows are great
Pillows are great. Soft fabric. Beautiful colors. Excellent quality. Perfect. And I feel better about not purchasing something from a chain and am more hopeful my money is supporting the right people.
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