Delayed deposits and slow crypto withdrawals
I initially had a frustrating experience with MadisonSix. My two SEPA Instant transfers were not credited to my account as quickly as expected, and I had to contact customer support.
After the funds were credited, my crypto withdrawal remained in “New” status for some time. I had to follow up with support several times to get an update.
One important thing to keep in mind is that customer support only operates during business hours. If you encounter an issue outside those hours, you may have to wait until the next working day for assistance. Be prepared to be patient and have strong nerves, as the delays and lack of communication can be very frustrating.
Fortunately, the withdrawal was eventually completed, and I received my cryptocurrency.
While I appreciate that the transaction was ultimately processed, the overall experience was disappointing. In my opinion, MadisonSix unfortunately falls short of the standards I expect from a trading platform, particularly when it comes to transaction processing times, customer support availability, and communication.
I hope MadisonSix takes this feedback seriously and improves its services in the future. My experience started poorly, and although the issue was eventually resolved, I believe there is significant room for improvement.