I ordered the Wonderland dress and the Mickey Mouse socks as per your advert. Unfortunately the socks really do not glow in the dark. I’ve looked for an activate button thinking I must have missed... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Placed my First order and a couple hours later my my item decreased in price. They will not pick up their phones and not accepting messages. They also are not answering text Ms. I want a price adjustm... See more
Company replied
Absolutely amazing kids’ socks! The quality is top-notch—soft, durable, and super comfortable for active little ones. The designs are fun and colorful, and they actually stay on the feet without slipp... See more
My daughter has been wearing MADMIA socks since getting her first pair as a gift in early 2023 and she still absolutely loves them! The designs and colours are so cheerful & eyecatching and they was... See more
Company details
Written by the company
Welcome to my wonderland where socks fantasies come true. Madmia socks are made with you in mind, empowering YOU to be who YOU are.
Contact info
2/2a Burrows Road, St Peters NSW, 2044, Sydney, Australia
- +61 410 804 085
- contact@madmia.com
- madmia.com
3.9
Great
134 reviews
Replied to 93% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
High quality product
My daughter loved the socks. Amazing colour, amazing fit and good quality. Very long delivery to Moldova, but it was all worth it. Thank you!
March 17, 2026
Unprompted review
My girls absolutely love their socks
My girls absolutely love their socks. It is designed so well and quality is great. Very eye catching as well! We had to come back and order more.
February 23, 2026
Unprompted review
Great quality products and no shipping…
Great quality products and no shipping issues. Will buy from here again!
March 16, 2026
Unprompted review
These K-pop socks were a gift for my…
These K-pop socks were a gift for my daughter's 8th birthday. She absolutely loved them; the socks are colorful, beautiful, and fit her perfectly. And the fabric is super soft. I highly recommend them.
March 15, 2026
Unprompted review
Love this company
Love this company! Their socks are so unique and fun, perfect for gift giving. You are able to order online and pick up at the warehouse, the team is so accommodating and helpful. Will definitely be buying from them again :)
March 13, 2026
Unprompted review
I have placed an order 2/24/2026 and…
I have placed an order 2/24/2026 and noticed it has not been shipped. I contacted company several times and no response. I have called and the voicemail is full. Sent text and no reply. This frustrating when you spend $81.65 for some socks. I’m not sure if I’m being frauded. I may have to report to the bank because I have not received response since the check cleared. Maybe contact to BBB May help!! Very bad business practice for a first time buyer.
February 24, 2026
Unprompted review
Reply from Madmia
Dear Mil,
We’re truly sorry to hear about your experience and completely understand how frustrating this must feel, especially as a first time customer.
Please rest assured, you have absolutely not been scammed. We take our customers very seriously, and it’s never our intention to leave anyone without communication or an update on their order. We have a few styles on preorder which is likely the reason for your order not being dispatched yet as we are waiting on stock to arrive.
We sincerely apologise if you’ve had difficulty reaching us. Rest assured, we will absolutely make this right.
Please send us a direct message or email with your full name, order number, and best contact information so we can look into this immediately and resolve it for you as quickly as possible. Our email address is contact@madmia.com or phone number +61 410 804 085.
We truly appreciate your patience and the opportunity to fix this for you. 🌈🌟💕
Most beautiful gift for girls!
They were so kind to resend a package to a different country as the original country was applying very high import taxes. Their attention and readiness to solve my problem was amazing and in one week my items were received in a new address. The beautiful socks made my little niece very happy!
February 21, 2026
Unprompted review
Reply from Madmia
Dear Linda,
Thank you so much for your beautiful review! It warms our heart to hear how happy our socks made your niece! It was our absolute pleasure to assist you to resend your order to a different part of the world.
We’re always happy to go the extra mile for our customers, and we’re so glad we could help find a solution that worked for you. Your kind words about our service and support really mean a lot to our team.
Thank you again for your trust and support! 💖🦋🌈
Order never arrived!!!!
Order never arrived!!!!
Sent numerous emails and no response.
The parcel link never updated and then the link was expired.
My little girl is gutted she didn't get her bow bag and you've in essence stolen from me!
Super annoying as having been a previous customer I expected more.
Looks like I am not the only one to be disappointed too!!!
November 3, 2025
Unprompted review
Reply from Madmia
Hi Rachel,
We’re sorry to hear about your experience and understand how upsetting this must have been, especially for your little girl.
We’d like to clarify that we have not taken payment without intention to deliver or resolve this matter. Your order was dispatched, and the tracking number was emailed to you at the time of shipment. After checking our inboxes, we can confirm we have not received any emails from you before the first one received on 25th January. We have replied to this email and look forward to assisting further.
If our messages didn’t reach you, we apologise. Please contact us directly at contact@madmia.com or on the mobile number +61 410 804 085 so we can resolve this as quickly as possible. 🦄🌟🦋
Best present for kids
My daughter got
Them for ger birthday. She has been obara sef ever since nad would
Not takemthem of. Best birthday gift ever!
December 11, 2025
Unprompted review
Reply from Madmia
Hi Igor,
Thank you so much for your lovely review! We’re absolutely thrilled to hear your daughter loved her birthday gift and won’t take them off, that makes us so happy 💖
Thank you for choosing us, and we hope to bring more smiles your way in the future! 😍🌈🌟
My sons absolutely love their socks
My sons absolutely love their socks! I bought them for Christmas and the delivery was really quick. Customer service is amazing as well. I will definitely be ordering with them again
December 19, 2025
Unprompted review
Reply from Madmia
Hi Gaga,
Thank you so much for your wonderful review! 💜 We’re so happy to hear your sons absolutely love their socks and that your Christmas delivery arrived quickly.
It also means a lot to hear such kind words about our customer service. We truly appreciate your support and look forward to welcoming you back to MADMIA! 😘🦋🌟
Customer service is unacceptable
Customer service is absolutely unacceptable.
I placed an order on December 16 with a guarantee of delivery before Christmas. Today is January 8, and I still have not received my package.
I just spoke with the owner, who was extremely rude and offered no solution, no accountability, and no refund. I was told the package was “attempted for delivery” on December 24, yet I do not have access to the UPS tracking—only the owner does, which is highly concerning.
UPS typically leaves packages at my front door with a photo, as they always have. There was no delivery attempt, no notice, and no package, which makes this situation look very suspicious.
While the socks themselves are very cute, the overall experience has been deeply disappointing. My granddaughter did not receive her gift before Christmas, and I am still without the product weeks later.
I do not recommend ordering based on this experience.
January 8, 2026
Unprompted review
Reply from Madmia
Hi Ms. Berry,
We are truly sorry to hear about your experience and the disappointment it caused, especially during what should have been a joyful time for your family. We completely understand how upsetting it must have been for your granddaughter not to receive her gift before Christmas, and we sincerely apologise for this.
While the tracking information indicated an attempted delivery, it’s clear that the overall delivery experience and communication did not meet the standard of care, clarity, and support we are accustomed to provide. For that, we are genuinely sorry.
We take feedback like yours very seriously, as it helps us identify where we need to improve. This experience is not reflective of the level of service we strive to provide, and we are actively reviewing what went wrong to help prevent this from happening again.
We would really appreciate the opportunity to make this right. Please contact us at contact@madmia.com with your order number, and our team will be more than happy to assist you further.
Thank you for taking the time to share your feedback. We truly regret the frustration this caused and appreciate you bringing it to our attention. ✨🌈🦄
Love these socks!
Love these socks!! I got it for my kid and his friends , never disappoints. They just keep jumping and dancing in these happy socks
January 3, 2026
Unprompted review
Reply from Madmia
Hi Bee,
Thank you very much for your review! We're thrilled to hear your little one and his friends loves their MADMIA socks! We sincerely appreciate you taking the time to share your experience with us. 💜🌈🦄
Never received my socks!
Never received my socks!
I ordered many socks in November and never have received them.
The link in DHL is no longer available.
I think it is a xmas scam!
I will proceed with a law process in order to have my money back!
January 5, 2026
Unprompted review
Reply from Madmia
Hi Luri,
We’re truly sorry to hear about your experience and understand how frustrating and upsetting this situation must have been, especially after waiting so long for your order.
We want to reassure you that we are a legitimate business and take matters like this very seriously. A full refund of your order was processed on the 6th January, as confirmed to you via email.
We sincerely apologise for the inconvenience and distress this has caused and regret that we did not meet your expectations on this occasion. Thank you for bringing this to our attention, your feedback is invaluable in helping us improve our service. 💕✨🦄
Half-order
I order 2 pair of Socks for a present at Christmas on the 7th December, in the page it was indicating quick arrival. My first concern was that the tracking link did not show any updates up until the day before the package arrived so I was clueless to the order status for weeks. When it finally arrived, only 1 if the 2 socks was included, even though the accompanying paper clearly indicated 2 socks. The package did not seem damaged or altered in anyway to indicate it was a transport issue. I then tried to see what could I do on the website to complain about this and the order itself is not linked to a return or complain process. You need to search for a conta t email somewhere in their website and send your complain there. I sent mine both via the website andby email and im still waiting for an acknowledgement of message receipt
December 23, 2025
Unprompted review
Reply from Madmia
Hi Fabiola,
We’re truly sorry to read about your experience and the disappointment it caused, especially as the order was meant to be a Christmas gift. We completely understand how upsetting it must have been to wait so long, receive limited tracking updates, and then discover that your order arrived incomplete.
Receiving only one pair when two were clearly listed on the packing slip is not acceptable, and we sincerely apologise for this mistake. We’re also very sorry for the frustration you experienced trying to find the right way to contact us and for the delay in acknowledging your message. We aim to resolve issues as quickly as possible and a refund has been processed for the missing item as confirmed with you via email.
Thank you for taking the time to share your feedback. We genuinely regret the inconvenience and disappointment this caused, and we appreciate you bringing this to our attention so we can continue improving our service. 💕🌟🦋
Brilliant service!
Brilliant service!
Ordered the black glittery fairy wing boots (adult size), they arrived and one of the wings was faulty. Emailed them with photos and a replacement set of wings was immediately dispatched. Love the boots, love the wings, and love the customer service! ❤️
November 1, 2025
Unprompted review
Reply from Madmia
Hi Kerry,
Awww thank you very much for your review. We truly appreciate you taking the time to share your honest feedback. Keep shining in your Glitter Fairy boots! 🌟🥰🌈
I ordered two pair with a 60% discount
I ordered two pair with a 60% discount. The discount only applies to one pair. I inquired about the free pair which was advertised right after I placed my order. They DM me and ask which pair would I like for the free pair, I choose but never received them or an adjustment on the other pair of socks. I love the socks and think my grands would love them as well but the follow up and promises made are lacking
December 10, 2025
Unprompted review
Reply from Madmia
Hi Dora,
Thank you for taking the time to share your feedback, we’re truly sorry for the confusion and disappointment caused.
To clarify, the 30% discount applies to full-priced items only, which is why it was applied to one pair in your order. That said, we sincerely apologise for the mixed communication regarding the free pair that was discussed after your purchase.
We absolutely want to honour the promise made to you and make this right. Please contact our customer service team directly with your order details, and we’ll be more than happy to assist you further. Our email address is contact@madmia.com
Thank you for your support and for loving our socks, we truly appreciate it. 💜🦋🥰
AWFUL..avoid, cheaply made but expensive
AWFUL... first order came with wrong grinch socks so the original design was sent. Socks feel a little stiff. I will update after they have been worn and washed though. I then also ordered 4 wonderland dresses and the quality is SHOCKING. Temu quality at inflated prices and adverts that are misleading. The material is cheap, isn't full like the photos and just looks cheap and tacky. AVOID AVOID AVOID.
December 17, 2025
Unprompted review
Reply from Madmia
Hi Kymberley,
We’re truly sorry to read about your experience and appreciate you taking the time to share your feedback.
We apologise for the initial error with your sock order and understand your disappointment regarding the feel and quality of the items. We’re also very sorry to hear that the Wonderland dresses did not meet your expectations. We understand how frustrating it can be when a product doesn’t align with how it appeared online, and we regret that this was your experience.
Your feedback regarding product quality is taken very seriously, and we have shared this with our product and marketing teams for review. This is not the experience we want our customers to have.
We would genuinely appreciate the opportunity to look into this further and see how we can assist. Please reach out to us at contact@madmia.com with your order details, and our customer care team will be happy to help.
Thank you again for your honest feedback — it helps us improve. 🥰🦄✨
I ordered on November 30
I ordered on November 30. It is now December 16, and my order still has not shipped. I have been contacted twice after I commented on a FB post and once via a reply to my message in messenger. Each time being told another “story”. First I was told it will process and ship no later than the 12. Then when I messaged, because it in fact did not ship they only created a label with usps, they said they would “reship” (never shipped the first time) and it would be sent overnight. Still nothing has shipped as of yesterday the 15th. The message yesterday they sent in response to my FB comment was “send me your order number and I will check into it”. I did a little digging and the socks I ordered are not even available at this point. This company is full of untruths just to cover themselves. No message back when I told them last night to just stop lying and send me a refund.
December 16, 2025
Unprompted review
Reply from Madmia
Hi Danielle,
We’re very sorry for the delay and the inconsistent communication you experienced, this is not the standard of service we aim to provide.
We understand how frustrating this situation must have been, especially after receiving multiple conflicting updates. We sincerely apologise for the inconvenience and confusion caused.
Please contact us directly at contact@madmia.com with your order number so we can review your order and resolve this promptly.
Thank you for bringing this to our attention. 🌻🦄✨
A Christmas present no show.
Disappointed. Ordered on 6 December and no sign of my purchase nine days later. Two emails telling me to check back in two days and the order could be expedited and re-sent. No clue why it wasn’t expedited after the first email. Time to buy an alternative Christmas present. It’s really isn’t my job to manage the shipping on my purchase. Could not recommend.
December 15, 2025
Unprompted review
Reply from Madmia
Hi Chris,
Thank you for sharing your experience, we understand how disappointing it must have been not to receive your order on time for the holidays.
We sincerely apologise for the delay and the lack of clear follow-through on expediting your order. This is not the experience we want our customers to have, and we completely understand your frustration.
We can see that your order has been fully refunded, and we hope this helps resolve the issue. Your feedback is very important to us and helps us improve. 🌟💕✨
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