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Mad Paws Reviews 209

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TrustScore 4 out of 5

4.1

Animals & Pets
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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers had a great experience with this company. Many customers found the company to be professional and reliable, appreciating the peace of mind they gained from finding trustworthy carers for their pets. The customer service is frequently praised for being proactive, helpful, and understanding, with many people highlighting the quick response times to emails and inquiries. Reviewers often describe the assistance as efficient and easy to understand, making it simple to resolve issues or set up profiles. However, some people were dissatisfied with the customer service, describing it as awful and unhelpful, especially when serious issues arose with pet sitters. There were also concerns about the website's user-friendliness and the quality of some sitters, with a few customers reporting sitters who did not meet expectations regarding pet care or home conditions. A few other people also felt that the company did not take responsibility for sitter mistakes, leading to frustration and a decision not to use the service again.

What people talk about most

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, efficiency, and... See more

Staff

Consumers find staff experiences to be ambiguous, with some reviewers praising the helpfulness and expertise... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers finding the company professional,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Website

People report ambiguous experiences with the website, with some reviewers praising its ease of use, online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mad Paws was introduced to me by a friend, and I’m very glad I tried it. I found Mad Paws to be a professional and reliable company. My experience using the platform has been easy and user‑friendly,... See more

Rated 5 out of 5 stars

We had to cancel last minute unexpectedly due to a family friend being very ill. It was within the time frame where I would have only got 50% back. Due to my reason, Mad Paws reached out to my sitte... See more

Rated 5 out of 5 stars

My puppy was attacked right before our booking. We were so thankful when the sitter and mad paws agreed to give me a full refund afterwards as it happened a few days before the booking. Will definitel... See more

Rated 5 out of 5 stars

I made a cancellation and because the other party was happy to waive the mad paws team facilitated this even without me asking. They had reviewed the chat and could see this was what we both wanted. P... See more

Company details

  1. Animals & Pets

Written by the company

Mad Paws is Australia's #1 go-to Pet Sitting community. With Mad Paws, Pet Owners can find trusted Pet Sitters near their homes. With nearly 20,000 trusted Sitters, Pet Owners can find a range of pet-related services such as Pet Sitting, Dog Walking, and Pet Daycare.

Contact info

4.1

Great

TrustScore 4 out of 5

209 reviews

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Replied to 30% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great Customer Support

My query was answered by a Customer Success Specialist very quickly. MJ was able to resolve my request quickly and professionally. Five out of five!

September 25, 2025
Unprompted review
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Rated 5 out of 5 stars

The customer specialist MJ was really…

The customer specialist MJ was really helpful, transparent and helped relieve any worries or concerns I had. Was very quick to respond, professional and kind! Resolved my issues instantly!

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great service as always

Have used Madpaws previously. Great service, ease of making booking and easy to seek help from customer support when required.

September 18, 2025
Unprompted review
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Rated 3 out of 5 stars

Confusing messaging

I am finding that the admin side of things is often confusing or incorrect. For example, when I finished my first sit, I was sent an email showing someone else's booking details. I was also recently sent an email advising me to upgrade to a police check when I already have one.

August 8, 2025
Unprompted review

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